Job summary
Join our
team, we pride ourselves in providing outstanding care to patients across
Herefordshire and Worcestershire. We will provide you with resources to develop
and progress a long-term career as well as flexibility, continual professional
development as well as a wide range of wellbeing and support.
Contracted hours would be Monday, Thursday and Friday
from 08.30 to 16.30
The role is working within medical records department and
supporting multiple service delivery units.
This role is based between Evesham Community Hospital and
Princess of Wales Community Hospital, Bromsgrove.
If you would
like to discuss informally if this is the right role for you, get in touch with
Recruiting Manager which can be found on the top right-hand side of the
advert.
Main duties of the job
- Provide a high standard of receptionist
and general administrative support, to include filing, emailing, phone calls,
photocopying to designated outpatient clinics.
- Be courteous and professional when
dealing with patients, colleagues and other stakeholders, adhering to service
guidelines and standards.
- Assess patient eligibility for NHS
treatment in accordance with Department of Health and Trust policies and
procedures.
- Record the patients attendance at
clinic, ensuring that data relating to time of arrival, time of departure
- Make follow-up appointments as requested
by the clinician within appropriate timeframes as far as possible make all
follow-up appointments by agreement with the patient before they leave the
clinic.
- Where issues and/or problems are
identified with appointment booking, highlight these with clinicians, ensuring
they are addressed in accordance with the Trusts Access Policy.
- Ensure regular communication and liaison
with the clinical and nursing teams working in clinics to keep them informed of
any problems that may impact on the running of the clinic, e.g. patients
arriving late.
- Operate telephone call center and
telephonic appointment system.
- Ensure stationery supply levels and
re-order as necessary.
- Ensure electronically receipting of
outpatient supplies relevant to the department you support.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer
27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)
Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes
Health and wellbeing opportunities
If you would like to know more, please visit our careers website.
Job description
Job responsibilities
Behave
consistently with the values and beliefs of the organisation and promote these
on day to day basis.
Act
as a role model to colleagues, always seeking to maintain the highest standards
of professionalism.
Use
their initiative and take responsibility for themselves and the quality of
their work and the service they provide to patients.
Provide
safe and effective practice to patients within the Community Hospital.
Practice
as a member of the Community Hospital Nursing Team to support and work in
partnership with the larger multi-disciplinary team to provide patient care
within a defined ward/department.
Maintain
confidentiality at all times.
Maintain
accountability at all times.
Support
all members of the team.
Keep
abreast of department changes, attend departmental meetings, reading
communication folder and attending education/training sessions.
Report
any untoward incidence or accidents to the line manager
For full details of the duties and criteria
for the role please refer to the job description and person specification
attached.
Job description
Job responsibilities
Behave
consistently with the values and beliefs of the organisation and promote these
on day to day basis.
Act
as a role model to colleagues, always seeking to maintain the highest standards
of professionalism.
Use
their initiative and take responsibility for themselves and the quality of
their work and the service they provide to patients.
Provide
safe and effective practice to patients within the Community Hospital.
Practice
as a member of the Community Hospital Nursing Team to support and work in
partnership with the larger multi-disciplinary team to provide patient care
within a defined ward/department.
Maintain
confidentiality at all times.
Maintain
accountability at all times.
Support
all members of the team.
Keep
abreast of department changes, attend departmental meetings, reading
communication folder and attending education/training sessions.
Report
any untoward incidence or accidents to the line manager
For full details of the duties and criteria
for the role please refer to the job description and person specification
attached.
Person Specification
Experience
Essential
- Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years` experience)
Desirable
- Previous, relevant NHS experience
Skills & Abilities
Essential
- A positive attitude and able to act on feedback
- Ability to be supportive to others
- Ability to communicate clearly and effectively in English in both verbal and written formats
- A flexible and adaptable team member
- Enthusiastic and self motivated
Qualifications
Essential
- Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject or Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer
Additional Criteria
Essential
- Good time keeping skills.
- Willing to travel between the service units in Evesham and Bromsgrove.
- Ability to meet the travel requirements of the role.
Desirable
- Willingness to undertake further training
Knowledge
Essential
- Knowledge of office procedures
- Working knowledge of Microsoft Office: Word, Excel, Outlook
- Understanding of the Data Protection Act and NHS Code of Confidentiality
- Good communication skills, written and verbal
Desirable
- Customer Service Training
Person Specification
Experience
Essential
- Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years` experience)
Desirable
- Previous, relevant NHS experience
Skills & Abilities
Essential
- A positive attitude and able to act on feedback
- Ability to be supportive to others
- Ability to communicate clearly and effectively in English in both verbal and written formats
- A flexible and adaptable team member
- Enthusiastic and self motivated
Qualifications
Essential
- Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject or Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer
Additional Criteria
Essential
- Good time keeping skills.
- Willing to travel between the service units in Evesham and Bromsgrove.
- Ability to meet the travel requirements of the role.
Desirable
- Willingness to undertake further training
Knowledge
Essential
- Knowledge of office procedures
- Working knowledge of Microsoft Office: Word, Excel, Outlook
- Understanding of the Data Protection Act and NHS Code of Confidentiality
- Good communication skills, written and verbal
Desirable
- Customer Service Training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
