Receptionist / Administration Assistant

Herefordshire and Worcestershire Health and Care NHS Trust

The closing date is 29 September 2024

Job summary

An excellent opportunity has arisen to join our busy admin Neighbourhood Mental Health Team. We are seeking an experienced Administrator/Receptionist to provide support to the teams and members of Studdert Kennedy House, Worcester.

Applicants require a level 2 qualification in a Business Administration subject or a level 2 in an alternative subject and be expected to complete an administration qualification. Alternatively, NHS experience will also be considered.

This is a permanent post working 30 hours per week.

An ability to work flexibly using your own initiative and to be a pro-active team member is essential. You must have very good organisational skills and be an effective communicator. The work is interesting and varied and full training will be provided.

Shortlisted candidates will be required to undertake an additional assessment as part of the selection process.

Main duties of the job

You will be part of the busy admin team, part of the Neighbourhood Mental Health Team.

You will undertake a vital role in the running of the community mental health function providing all aspects of admin support including Reception, telephone duties, inbox management, appointment booking, any other duties that a reception role requires. The role will include contact with patients, carers, professionals (internal and external) and colleagues daily.

As well as being part of the Worcester City admin team, you will act as a member of the wider admin function providing support and cover when required, liaising regularly with the clinical team and actioning daily admin tasks. You are required to have a high level of organisational skills and not only be able to be self-motivated but be a team player.

The ability to prioritise a busy workload and work flexibly to meet demand are essential requirements of the role as well as a good customer service focus, when dealing with internal and external enquires.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer

27 days leave plus bank holidays, increasing up to 33 days with long service

Generous NHS pension and enhanced pay when you work unsocial hours

Flexible and agile working opportunities

Great maternity, paternity, and adoption support

Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)

Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes

Health and wellbeing opportunities

If you would like to know more, please visit our careers website.

Date posted

13 September 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year Pro rata (£12.08 per hour)

Contract

Permanent

Working pattern

Part-time

Reference number

C9798-0640

Job locations

Studdert Kennedy House

Spring Gardens

Worcester

Worcestershire

WR1 2AE

Job description

Job responsibilities

Administration duties specific to the role.

Providing support as required e.g. reception, data input, scanning, telephone cover, generic inbox management, liaison with patients and colleagues, appointment and diary management, maintaining accurate records and problem solving.

The role may require contact with distressed and anxious patients; you will be provided with training and support to enable you to manage potentially challenging situations.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

Administration duties specific to the role.

The role may require contact with distressed and anxious patients; you will be provided with training and support to enable you to manage potentially challenging situations.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Experience

Essential

Recent, relevant experience in an Administrative/Secretarial/ Reception/Customer Service Role

Desirable

Previous, relevant NHS experience

Skills & Abilities

Essential

Ability to challenge poor behaviour
Role modelling good behaviour
A positive attitude and able to act on feedback
Ability to praise and be supportive to others
Ability to communicate clearly and effectively in English in both verbal and written formats
Ability to be polite but firm when dealing with difficult, impatient or upset people
Good level of literacy and numeracy
Standard IT skills these will be tested at interview
Good organisational skills

Qualifications

Essential

Level 2 qualification (e.g. GCSE Grade 4-9/A-C, NVQ 2, OCR/RSA 2, City & Guilds 2) in a Business Administration related subject OR
Level 2 qualification in an alternative subject and will be expected to undertake the relevant level 2 qualification on appointment to post OR
Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post.
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Knowledge

Essential

Knowledge of office procedures
Working knowledge of Microsoft Office: Word, Excel, Outlook
Understanding of the Data Protection Act and NHS Code of Confidentiality

Person Specification

Experience

Essential

Recent, relevant experience in an Administrative/Secretarial/ Reception/Customer Service Role

Desirable

Previous, relevant NHS experience

Skills & Abilities

Essential

Ability to challenge poor behaviour
Role modelling good behaviour
A positive attitude and able to act on feedback
Ability to praise and be supportive to others
Ability to communicate clearly and effectively in English in both verbal and written formats
Ability to be polite but firm when dealing with difficult, impatient or upset people
Good level of literacy and numeracy
Standard IT skills these will be tested at interview
Good organisational skills

Qualifications

Essential

Level 2 qualification (e.g. GCSE Grade 4-9/A-C, NVQ 2, OCR/RSA 2, City & Guilds 2) in a Business Administration related subject OR
Level 2 qualification in an alternative subject and will be expected to undertake the relevant level 2 qualification on appointment to post OR
Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post.
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Knowledge

Essential

Knowledge of office procedures
Working knowledge of Microsoft Office: Word, Excel, Outlook
Understanding of the Data Protection Act and NHS Code of Confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.