Job summary
Join our team within our organisation. We as a
team pride ourselves in providing outstanding care to patients across our
locality. We will provide you with resources to develop and progress a
long-term career as well as flexibility, continual professional development as
well as a wide range of wellbeing and support. If you would like to discuss
informally if this is the right role for you, get in touch with Recruiting
Manager which can be found on the top right-hand side of the advert.
We are a innovative and collaborative
neighbourhood team, looking for the ideal candidate to work within our friendly
administrative team.
The working duties will consist of 37.5
contractual hours per week on a Monday to Friday basis, alongside regular
weekend working, with a ratio of one weekend per month. This will be rostered 3
months ahead of time.
The applicant will be based at the
Neighbourhood Team hub, based at Droitwich Medical Centre.
Main duties of the job
Undertake
administration duties that are specific to the main duties of the role.
Provide
support as required to the Administration Manager and the wider Neighbourhood
Team.
The applicant
will be an integral part of the administrative team, which provides a full
administrative function for the clinical staff by maintaining the patient
record system, answering telephone calls, emails, tasks, having direct contact
with clinicians and patients.
Obtain and
retrieve records, as requested, liaising with patients, staff, health
professionals or outside agencies, in accordance with local and national policy
in the context of information governance and GDPR.
Complete
delegated tasks in a timely and efficient manner, whilst taking responsibility
for own workload.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer
27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)
Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes
Health and wellbeing opportunities
If you would like to know more, please visit our careers website.
Job description
Job responsibilities
Upon occasion, telephone calls can be
challenging, being a single point of access, staff can occasionally experience
challenging calls, therefore, the applicant must act in a calm, tactful,o
professional and
empathic manner, helping to de-escalate challenging situations with the support
of Triage Clinician whom the colleague will be working alongside.
Behave
consistently with the values and beliefs held by the organisation, emulating
these on a daily basis within your daily work.
Act as a role
model to colleagues, displaying the values of a leader, therefore, seeing this
reflected in your colleagues.
Complete
delegated tasks in a timely and efficient manner, whilst also utilising
initiative to take responsibility for own workload, whilst continuing to
product work of a quality standard, also enabling others to do the same from
the support shared.
The applicant
requires the ability to challenge unacceptable standards of behaviour.
The applicant is
required to hold a positive attitude, with the ability to act upon constructive
feedback.
The applicant is
encouraged to escalate any concerns so that a mutually agreeable action can be
taking in moving forwards.
The applicant
must have the ability to be a supportive and visual member of the team,
providing support to colleagues from an administration perspective.
The applicant
must be able to communicate clearly and effectively both verbally and in
written formats.
The applicant
must have a good level of literacy and numeracy.
The applicant
must be proficient in IT skills alongside a willingness to learn. I.e. Working
knowledge of Microsoft Office, Word, Excel and Outlook Understanding of the
Data Protection Act and NHS Code of Confidentiality.
The applicant
must display a team ethic, which is encouraged and to be emulated across the
wider team, taking consideration of core organisational values.
For full details of the duties and criteria for the role
please refer to the job description and person specification attached.
Job description
Job responsibilities
Upon occasion, telephone calls can be
challenging, being a single point of access, staff can occasionally experience
challenging calls, therefore, the applicant must act in a calm, tactful,o
professional and
empathic manner, helping to de-escalate challenging situations with the support
of Triage Clinician whom the colleague will be working alongside.
Behave
consistently with the values and beliefs held by the organisation, emulating
these on a daily basis within your daily work.
Act as a role
model to colleagues, displaying the values of a leader, therefore, seeing this
reflected in your colleagues.
Complete
delegated tasks in a timely and efficient manner, whilst also utilising
initiative to take responsibility for own workload, whilst continuing to
product work of a quality standard, also enabling others to do the same from
the support shared.
The applicant
requires the ability to challenge unacceptable standards of behaviour.
The applicant is
required to hold a positive attitude, with the ability to act upon constructive
feedback.
The applicant is
encouraged to escalate any concerns so that a mutually agreeable action can be
taking in moving forwards.
The applicant
must have the ability to be a supportive and visual member of the team,
providing support to colleagues from an administration perspective.
The applicant
must be able to communicate clearly and effectively both verbally and in
written formats.
The applicant
must have a good level of literacy and numeracy.
The applicant
must be proficient in IT skills alongside a willingness to learn. I.e. Working
knowledge of Microsoft Office, Word, Excel and Outlook Understanding of the
Data Protection Act and NHS Code of Confidentiality.
The applicant
must display a team ethic, which is encouraged and to be emulated across the
wider team, taking consideration of core organisational values.
For full details of the duties and criteria for the role
please refer to the job description and person specification attached.
Person Specification
Qualifications
Essential
- Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer
Experience
Essential
- Recent, relevant experience in an Administrative/Secretarial/Reception role.
Desirable
- Previous relevant NHS experience
Person Specification
Qualifications
Essential
- Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer
Experience
Essential
- Recent, relevant experience in an Administrative/Secretarial/Reception role.
Desirable
- Previous relevant NHS experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
