Job summary
Administration
Assistant
BAND 2
22.5
hours, part-time, permanent
Would you
like an opportunity to work in administration in our busy Wheelchair Service? If
so, then this role could be for you.
We
are looking for an enthusiastic and motivated individual to join us, in our
busy and well-established team that provides wheelchairs to children and adults
with long-term mobility or health needs within Worcestershire. In return, we
are committed to providing you with the resources you need to develop and
progress a long-term career in the NHS.
Join our
team, we pride ourselves in providing outstanding care to patients across
Herefordshire and Worcestershire.
If you would
like to informally discuss if this is the right role for you or arrange an
informal visit, please contact the Recruiting Manager, details can be found on
the top right-hand side of the advert.
Main duties of the job
The role will involve a variety of
administrative tasks as set out in the job description.
Working
closely with both the clinical and administration teams, duties will include
dealing with telephone and personal callers to the service, arranging
deliveries/collections, booking appointments, processing referrals to the
service and general office housekeeping tasks. Responsibilities will include
maintaining full computer records as required.
The applicant will be expected to have
good interpersonal and IT skills and be willing to learn and develop within the
team. Full training on all systems will
be provided.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer
27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)
Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes
Health and wellbeing opportunities
If you would like to know more, please visit our careers website.
Job description
Job responsibilities
- Provide effective and efficient
administrative support to the department as required, e.g. typing, data
inputting, filing, scanning/copying and telefaxing, in line with Trust Policies
and Procedures.
- Answer/deal with both face-to-face and
telephone enquiries in a tactful and professional manner, recording any
messages efficiently and passing them to the relevant individual in an
appropriate and timely manner. Deal with incoming and outgoing post.
- Liaise and interact with service users
and colleagues, as and when required.
- Standard keyboard skills.
- Handle transport requests/arrangements,
as and when appropriate.
- Facilitate the smooth running of
clinics/appointments, ensuring that clinical/non-clinical records are obtained
and retrieved, as required.
For full details of the duties and criteria
for the role please refer to the job description and person specification
attached.
Job description
Job responsibilities
- Provide effective and efficient
administrative support to the department as required, e.g. typing, data
inputting, filing, scanning/copying and telefaxing, in line with Trust Policies
and Procedures.
- Answer/deal with both face-to-face and
telephone enquiries in a tactful and professional manner, recording any
messages efficiently and passing them to the relevant individual in an
appropriate and timely manner. Deal with incoming and outgoing post.
- Liaise and interact with service users
and colleagues, as and when required.
- Standard keyboard skills.
- Handle transport requests/arrangements,
as and when appropriate.
- Facilitate the smooth running of
clinics/appointments, ensuring that clinical/non-clinical records are obtained
and retrieved, as required.
For full details of the duties and criteria
for the role please refer to the job description and person specification
attached.
Person Specification
Qualifications
Essential
- Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer
Skills & Abilities
Essential
- Ability to challenge poor behaviour
- Role modelling good behaviour
- A positive attitude and able to act on feedback
- Ability to praise and be supportive to others
- Ability to communicate clearly and effectively in English in both verbal and written formats
- Good level of literacy and numeracy
- Standard IT skills
- Good organisational skills
Additional Criteria
Essential
- Willingness to commit to continuing professional development
- Professional manner as a representative of the Trust
- Tact and discretion for dealing with confidential information
- Ability to meet the travel requirements of the role
Experience
Essential
- Recent, relevant experience in an Administrative/Secretarial/ Reception Role
Desirable
- Previous, relevant NHS experience
Knowledge
Essential
- Knowledge of office procedures
- Working knowledge of Microsoft Office: Word, Excel, Outlook
- Understanding of the Data Protection Act and NHS Code of Confidentiality
Person Specification
Qualifications
Essential
- Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer
Skills & Abilities
Essential
- Ability to challenge poor behaviour
- Role modelling good behaviour
- A positive attitude and able to act on feedback
- Ability to praise and be supportive to others
- Ability to communicate clearly and effectively in English in both verbal and written formats
- Good level of literacy and numeracy
- Standard IT skills
- Good organisational skills
Additional Criteria
Essential
- Willingness to commit to continuing professional development
- Professional manner as a representative of the Trust
- Tact and discretion for dealing with confidential information
- Ability to meet the travel requirements of the role
Experience
Essential
- Recent, relevant experience in an Administrative/Secretarial/ Reception Role
Desirable
- Previous, relevant NHS experience
Knowledge
Essential
- Knowledge of office procedures
- Working knowledge of Microsoft Office: Word, Excel, Outlook
- Understanding of the Data Protection Act and NHS Code of Confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Herefordshire and Worcestershire Health and Care NHS Trust
Address
Wheelchair & Equipment Loans Service
Crown Lane
Wychbold
Droitwich
Worcestershire
WR9 0BX
Employer's website
https://careers.hacw.nhs.uk/ (Opens in a new tab)
