Administration Assistant - River Neighbourhood Team

Herefordshire and Worcestershire Health and Care NHS Trust

This job is now closed

Job summary

If you are looking for an exciting opportunity to work in a community environment, this is a fantastic opportunity to join the River Neighbourhood Team I n Wyre Forest. We are looking to recruit an enthusiastic and committed part time Band 2 administrative assistant to be based at Gemini House in Kidderminster 5/6 of M5,we also have another base in Tenbury located at the hospital , both offer free carparking . Our team covers 8 GP surgeries situated in the beautiful countryside of Worcestershire.

If you are looking for a role, where you can use your skills to make a difference then come and join our team, where nurses, Physiotherapists, Occupational Therapists, Health Care Assistants, Advanced Clinical Practitioners, Nursing Associates and Administrators work together in our local Neighbourhood and alongside our GP partners to support people in their home environment

If you would like to discuss informally if this is the right role for you, get in touch with Recruiting Manager which can be found on the top right-hand side of the advert.

Main duties of the job

Undertake administration duties that are specific to the role.

Provide administrative support as required, e.g. typing, data inputting, filing, scanning/copying and telefaxing, in line with Trust Policies and Procedures.

Answer/deal with both face-to-face and telephone enquiries.

Deal with incoming and outgoing post. Undertake reception duties, if and when required, to cover for staff absences.

Liaise and interact with service users and colleagues, as and when required.

Facilitate the smooth running of clinics/appointments, ensuring that clinical/non-clinical records are obtained and retrieved, as required.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer

27 days leave plus bank holidays, increasing up to 33 days with long service

Generous NHS pension and enhanced pay when you work unsocial hours

Flexible and agile working opportunities

Great maternity, paternity, and adoption support

Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)

Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes

Health and wellbeing opportunities

If you would like to know more, please visit our careers website.

Date posted

17 July 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pro rata (£11.45 per hour)

Contract

Permanent

Working pattern

Part-time

Reference number

C9798-0489

Job locations

Gemini House

Stourport Road

Kidderminster

DY11 7QL

Job description

Job responsibilities

To be part of a busy administrative team for the RIVER NT Neighbourhood team and Behave consistently with the values and beliefs of the organisation and promotes these on day-to-day basis. Act as a role model to colleagues, always seeking to maintain the highest standards of professionalism. Use their initiative and take responsibility for themselves and the quality of their work and the service provides they provide to patients Provide effective and efficient administrative support to the department

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Qualifications

Essential

Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer

Knowledge

Essential

Knowledge of office procedures
Understanding of the Data Protection Act and NHS Code of Confidentiality

Skills & Abilities

Essential

Role modelling good behaviour
Standard IT skills - these will be tested at interview
Ability to communicate clearly and effectively in English in both verbal and written formats

Experience

Essential

Recent, relevant experience in an Administrative/Secretarial/ Reception Role

Additional Criteria

Essential

Ability to meet the travel requirements of the role
Good level of literacy and numeracy

Person Specification

Qualifications

Essential

Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer

Knowledge

Essential

Knowledge of office procedures
Understanding of the Data Protection Act and NHS Code of Confidentiality

Skills & Abilities

Essential

Role modelling good behaviour
Standard IT skills - these will be tested at interview
Ability to communicate clearly and effectively in English in both verbal and written formats

Experience

Essential

Recent, relevant experience in an Administrative/Secretarial/ Reception Role

Additional Criteria

Essential

Ability to meet the travel requirements of the role
Good level of literacy and numeracy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.