Administration Assistant

Herefordshire and Worcestershire Health and Care NHS Trust

This job is now closed

Job summary

Full time/Part time hours available in the MSK physiotherapy admin team.

Due to maternity cover and internal promotion, we are looking for highly motivated, methodical, and organised individuals to join our team of physiotherapy admin staff. The job is varied and busy, working from our MSK Physiotherapy Hub across three sites in Worcester, Droitwich, and Malvern. Flexibility and negotiation to choose a main base and number of hours will be given to the successful candidates.

Full training will be given to the successful applicant for all in house processes and IT packages. You will work as part of a team in each base and share additional admin duties between you. This role is face to face providing some front of house duties and so it is not suitable for working from home.

The applicant will be expected to have great people skills, be a confident communicator and have sound basic IT skills.

We pride ourselves in providing outstanding care to patients across Herefordshire and Worcestershire and will offer you full support to achieve this. Full training is provided. If you would like to discuss informally if this is the right role for you, get in touch with Recruiting Manager which can be found on the top right-hand side of the advert

Main duties of the job

The role involves data input and booking appointments on our patient clinical notes system, customer service through taking phone calls, handling patient queries, ordering equipment as well as organising clinics and other general admin duties.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer

27 days leave plus bank holidays, increasing up to 33 days with long service

Generous NHS pension and enhanced pay when you work unsocial hours

Flexible and agile working opportunities

Great maternity, paternity, and adoption support

Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)

Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes

Health and wellbeing opportunities

If you would like to know more, please visit our careers website.

Date posted

17 July 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pro rata for part time (£11.45 per hour)

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Part-time, Flexible working

Reference number

C9798-0488

Job locations

Droitwich Medical Centre

Ombersley Street East

Droitwich

Worcestershire

WR9 8RD

Malvern Community Hospital

185 Worcester Road

Malvern

Worcestershire

WR14 1EX

Crowngate Physiotherapy Centre

Friary Walk

Worcester

WR1 3LE

Job description

Job responsibilities

Behave consistently with the values and beliefs of the organisation and promotes these on day to day basis.
Act as a role model to colleagues, always seeking to maintain the highest standards of professionalism.
Use their initiative and take responsibility for themselves and the quality of their work and the service provides they provide to patients
Provide effective and efficient administrative support to the department.
Undertake administration duties that are specific to the role.
Provide administrative support as required, e.g. typing, data inputting, filing, scanning/copying and telefaxing, in line with Trust Policies and Procedures.
Answer/deal with both face-to-face and telephone enquiries.
Deal with incoming and outgoing post.
Undertake reception duties, if and when required, to cover for staff absences.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

Behave consistently with the values and beliefs of the organisation and promotes these on day to day basis.
Act as a role model to colleagues, always seeking to maintain the highest standards of professionalism.
Use their initiative and take responsibility for themselves and the quality of their work and the service provides they provide to patients
Provide effective and efficient administrative support to the department.
Undertake administration duties that are specific to the role.
Provide administrative support as required, e.g. typing, data inputting, filing, scanning/copying and telefaxing, in line with Trust Policies and Procedures.
Answer/deal with both face-to-face and telephone enquiries.
Deal with incoming and outgoing post.
Undertake reception duties, if and when required, to cover for staff absences.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Qualifications

Essential

Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer

Additional Criteria

Essential

Willingness to commit to continuing professional development
Professional manner as a representative of the Trust Tact and discretion for dealing with confidential information
Ability to meet the travel requirements of the role

Skills & Abilities

Essential

Ability to challenge poor behaviour
Role modelling good behaviour
A positive attitude and able to act on feedback
Ability to praise and be supportive to others
Ability to communicate clearly and effectively in English in both verbal and written formats
Good level of literacy and numeracy Standard IT skills these will be tested at interview Good organisational skills

Experience

Essential

Recent, relevant experience in an Administrative/Secretarial/ Reception Role

Desirable

Previous, relevant NHS experience

Person Specification

Qualifications

Essential

Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer

Additional Criteria

Essential

Willingness to commit to continuing professional development
Professional manner as a representative of the Trust Tact and discretion for dealing with confidential information
Ability to meet the travel requirements of the role

Skills & Abilities

Essential

Ability to challenge poor behaviour
Role modelling good behaviour
A positive attitude and able to act on feedback
Ability to praise and be supportive to others
Ability to communicate clearly and effectively in English in both verbal and written formats
Good level of literacy and numeracy Standard IT skills these will be tested at interview Good organisational skills

Experience

Essential

Recent, relevant experience in an Administrative/Secretarial/ Reception Role

Desirable

Previous, relevant NHS experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.