Team Secretary/Administrator

Herefordshire and Worcestershire Health and Care NHS Trust

This job is now closed

Job summary

The Older Adult Community Mental Health Service provides high quality specialist community services to older adults with mental health difficulties.

An exciting opportunity has arisen for a motivated and enthusiastic individual to work as a Team Secretary/Administrator within our Older Persons Memory Service Team. The vacancy is 22.5 hours per week. You You will be required to work to a high standard of accuracy, have excellent organisational skills and be able to demonstrate initiative in planning your own workload in a way that supports the Team Managers to manage daily operational tasks and processes.

The successful post holder should have a proactive and friendly attitude and be able to demonstrate substantial administrative experience and be able to meet the main duties of the role.

You must be able to work under your own initiative, possess excellent organisational skills and be experienced in dealing with confidential information.

Main duties of the job

As part of our team your main duty will be to provide an efficient administration service to teams across the Trust. You will undertake general office duties such as typing, filing, data uploading, record keeping, scanning/photocopying, making appointments, minute taking and incoming /outgoing mail. You will be dealing with both face to face and telephone enquiries from patients and internal/external agencies and will be required to accurately record information on patients medical records whilst maintaining confidentiality. Audio typing may occasionally be required as part of the role.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer

27 days leave plus bank holidays, increasing up to 33 days with long service

Generous NHS pension and enhanced pay when you work unsocial hours

Flexible and agile working opportunities

Great maternity, paternity, and adoption support

Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)

Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes

Health and wellbeing opportunities

If you would like to know more, please visit our careers website.

Date posted

19 June 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

C9798-0398

Job locations

Benet Building

Ruckhall Lane, Belmont

Hereford

HR2 9RP

Job description

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Additional Criteria

Essential

Ability to meet the travel requirements of the role

Skills & Abilities

Essential

Ability to use own initiative
Ability to prioritise workload and work effectively and efficiently unsupervised
Excellent communication skills and ability to liaise with patients and colleagues at different levels
Ability to be polite but firm when dealing with difficult, impatient or upset people

Experience

Essential

Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)

Desirable

Previous relevant NHS experience
Minute taking experience

Qualifications

Essential

Educated to academic Level 3 (e.g. A-Level, NVQ 3, OCR/RSA 3, City & Guilds 3) in a Business/ Administration related subject or Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer

Knowledge

Essential

Knowledge of a range of administrative/secretarial procedures
Computer literate and a good working knowledge of Microsoft Office; Outlook, Word, Excel

Person Specification

Additional Criteria

Essential

Ability to meet the travel requirements of the role

Skills & Abilities

Essential

Ability to use own initiative
Ability to prioritise workload and work effectively and efficiently unsupervised
Excellent communication skills and ability to liaise with patients and colleagues at different levels
Ability to be polite but firm when dealing with difficult, impatient or upset people

Experience

Essential

Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)

Desirable

Previous relevant NHS experience
Minute taking experience

Qualifications

Essential

Educated to academic Level 3 (e.g. A-Level, NVQ 3, OCR/RSA 3, City & Guilds 3) in a Business/ Administration related subject or Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer

Knowledge

Essential

Knowledge of a range of administrative/secretarial procedures
Computer literate and a good working knowledge of Microsoft Office; Outlook, Word, Excel

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.