Job summary
CAMHS is a specialist mental
health service for children and young people who have moderate to severe mental
health problems. The service offers face
to face clinic based and video conferencing approach to delivering care and
assessments over four sites across the county.
An excellent opportunity has
arisen for an enthusiastic, experienced individual to join our team on a
permanent basis, working on our reception at Herefordshire CAMHS. The successful candidate will be working 37.5
hours per week, Monday to Friday, 9.00am 5.00pm with 30 minutes unpaid
break. Your base will be CAMHS Hereford,
Benet Building, Ruckhall Lane,
Belmont, Heerford HR2 9RP
Main duties of the job
The successful candidate will be
sat on our main reception meeting and greeting patients and staff members,
answering the main telephone where you will be expected to take messages and
pass them onto the relevant staff members.
You will also be responsible for room bookings at CAMHS Hereford.
The ability to use your
initiative, work proactively, demonstrate excellent communication and
influencing skills, manage and prioritise your own workload and respond
flexibly to changing demands are essential requirements of the role.
We are a
supportive and passionate team, and you will receive full training to ensure
you can succeed in this role.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer
27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)
Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes
Health and wellbeing opportunities
If you would like to know more, please visit our careers website.
Job description
Job responsibilities
- Undertake reception duties, including booking patients into
clinic, using computerised systems.
- Answer / deal with both face to face and telephone enquiries.
- Provide administrative support e.g. typing, data inputting,
filing, photocopying and facsimile as deemed appropriate, in line with Trust
Policies and Procedures.
- Deal with incoming and outgoing post.
- Act as first point of contact.
- Answer / deal with non-clinical enquiries / queries, both
face to face and via the telephone, in a friendly and courteous manner and pass
them on to the relevant member of staff in an appropriate and timely manner.
- Provide an excellent customer service role to both internal and
external personnel.
- Liaise and interact appropriately with other users and colleagues,
as and when required.
- Maintain and update all clinical and non-clinical bookings of
meeting rooms, notify appropriate personnel of any changes.
- Obtain and retrieve clinical/non-clinical records as requested.
For full details of the duties and
criteria for the role please refer to the job description and person
specification attached.
Job description
Job responsibilities
- Undertake reception duties, including booking patients into
clinic, using computerised systems.
- Answer / deal with both face to face and telephone enquiries.
- Provide administrative support e.g. typing, data inputting,
filing, photocopying and facsimile as deemed appropriate, in line with Trust
Policies and Procedures.
- Deal with incoming and outgoing post.
- Act as first point of contact.
- Answer / deal with non-clinical enquiries / queries, both
face to face and via the telephone, in a friendly and courteous manner and pass
them on to the relevant member of staff in an appropriate and timely manner.
- Provide an excellent customer service role to both internal and
external personnel.
- Liaise and interact appropriately with other users and colleagues,
as and when required.
- Maintain and update all clinical and non-clinical bookings of
meeting rooms, notify appropriate personnel of any changes.
- Obtain and retrieve clinical/non-clinical records as requested.
For full details of the duties and
criteria for the role please refer to the job description and person
specification attached.
Person Specification
Skills & Abilities
Essential
- Ability to challenge poor behaviour
- Role modelling good behaviour
- A positive attitude and able to act on feedback
- Ability to praise and be supportive to others
- IT skills equivalent to RSA level 2
- Good level of literacy and numeracy
- Good communication and organisational skills
- Good telephone manner
Additional Criteria
Essential
- Willingness to undertake further training
- Ability to meet the travel requirements of the role
Qualifications
Essential
- Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject Or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer
Knowledge
Essential
- Knowledge of office procedures
- Working knowledge of Microsoft Office Word, Excel, Outlook
- Understanding of the Data Protection Act and code of Confidentiality
Experience
Essential
- Recent, relevant experience in an Administrative /Secretarial / Reception / Customer Service Role
Person Specification
Skills & Abilities
Essential
- Ability to challenge poor behaviour
- Role modelling good behaviour
- A positive attitude and able to act on feedback
- Ability to praise and be supportive to others
- IT skills equivalent to RSA level 2
- Good level of literacy and numeracy
- Good communication and organisational skills
- Good telephone manner
Additional Criteria
Essential
- Willingness to undertake further training
- Ability to meet the travel requirements of the role
Qualifications
Essential
- Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject Or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer
Knowledge
Essential
- Knowledge of office procedures
- Working knowledge of Microsoft Office Word, Excel, Outlook
- Understanding of the Data Protection Act and code of Confidentiality
Experience
Essential
- Recent, relevant experience in an Administrative /Secretarial / Reception / Customer Service Role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
