Job summary
CAMHS is a specialist mental health
service for children and young people who have moderate to severe mental health
problems. The service offers face to
face clinic based and video conferencing approach to delivering care and assessments
over four sites across the county.
A
brand-new post has arisen for an Assistant Medical Secretary working for
Worcestershire CAMHS. We are looking for
an enthusiastic, experienced individual to join our team on a permanent basis. The successful
candidate will be working 20 hours per week and will be based at either one of
our locality offices (Redditch, Worcester or Kidderminster).Both the
working hours and base will be discussed with the successful candidate.
Main duties of the job
You will be working as a band 3 Assistant Medical Secretary for
Worcestershire CAMHS. Working alongside
the Medical Secretary you will provide an
efficient and smooth running secretarial service to the Psychiatrists / Consultants in
Worcestershire.
You will make arrangements for appointments as required.
Maintain a diary and appointment system for clinics and make arrangements for
special appointments for patients/ relatives, consultations in the home and
emergency visits as required. Handle
telephone enquiries regarding appointments, cancellations referring where
necessary to the appropriate person. You
may also be asked to cover reception across the Worcestershire CAMHS localities.
The
ability to use your initiative, work proactively, demonstrate excellent
communication and influencing skills, manage and prioritise your own workload and
respond flexibly to changing demands are essential requirements of the role.
We are a
supportive and passionate team, and you will receive full training to ensure
you can succeed in this role.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer
27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)
Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes
Health and wellbeing opportunities
If you would like to know more, please visit our careers website.
Job description
Job responsibilities
- Make arrangements for
appointments as required. Maintain a diary and appointment system for clinics
and make arrangements for special appointments for patients/relatives,
consultations in the home and emergency visits, as required.
- Handle telephone enquiries
regarding appointments, cancellations referring where necessary to the
appropriate person and acting within the guidelines laid down.
- Undertake shorthand/audio/copy
typing duties including reports, clinic letters, discharge summaries and other
confidential documentation. Some self-generated non-routine correspondence may
be required.
- Act as receptionist at clinics,
if required, dealing with patients and their carers by assisting with
enquiries.
- Ensure patient notes are filed
at the earliest opportunity to ensure that patient case notes are as accurate
and up-to-date as possible.
- Undertake other general office
duties which may include facsimile, mailing, photocopying, scanning and filing.
- Attend service and clinical
meetings, as required, and provide feedback to colleagues.
- Deal with incoming and outgoing
post.
For full details of the duties and
criteria for the role please refer to the job description and person
specification attached.
Job description
Job responsibilities
- Make arrangements for
appointments as required. Maintain a diary and appointment system for clinics
and make arrangements for special appointments for patients/relatives,
consultations in the home and emergency visits, as required.
- Handle telephone enquiries
regarding appointments, cancellations referring where necessary to the
appropriate person and acting within the guidelines laid down.
- Undertake shorthand/audio/copy
typing duties including reports, clinic letters, discharge summaries and other
confidential documentation. Some self-generated non-routine correspondence may
be required.
- Act as receptionist at clinics,
if required, dealing with patients and their carers by assisting with
enquiries.
- Ensure patient notes are filed
at the earliest opportunity to ensure that patient case notes are as accurate
and up-to-date as possible.
- Undertake other general office
duties which may include facsimile, mailing, photocopying, scanning and filing.
- Attend service and clinical
meetings, as required, and provide feedback to colleagues.
- Deal with incoming and outgoing
post.
For full details of the duties and
criteria for the role please refer to the job description and person
specification attached.
Person Specification
Knowledge
Essential
- Knowledge of a range of Administrative/Secretarial procedures
- Detailed knowledge of Microsoft Office: Word/Excel/Outlook
- Understanding of the Data Protection Act and NHS Code of Confidentiality
Qualifications
Essential
- OCR/RSA 3 or equivalent in Text/Word Processing
- Relevant Level 3 Medical Secretary qualification (e.g. AMSPAR Medical Terminology) OR relevant Level 2 Medical Secretary qualification (e.g. AMSPAR Medical Terminology) with considerable recent Medical Secretary experience and will be expected to undertake the Level 3 qualification on appointment to post
- GCSE (Grade A-C) or equivalent in English language
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer
Skills & Abilities
Essential
- Ability to challenge poor behaviour
- Role modelling good behaviour
- A positive attitude and able to act on feedback
- Ability to praise and be supportive to others
- Ability to communicate effectively in English in both verbal and written formats
- IT Skills. These will be tested at interview
- Accuracy and attention to detail
- Good organisational skills
- Able to demonstrate the ability to use initiative effectively
Experience
Essential
- Minimum of 2 years Administrative / Secretarial experience
Person Specification
Knowledge
Essential
- Knowledge of a range of Administrative/Secretarial procedures
- Detailed knowledge of Microsoft Office: Word/Excel/Outlook
- Understanding of the Data Protection Act and NHS Code of Confidentiality
Qualifications
Essential
- OCR/RSA 3 or equivalent in Text/Word Processing
- Relevant Level 3 Medical Secretary qualification (e.g. AMSPAR Medical Terminology) OR relevant Level 2 Medical Secretary qualification (e.g. AMSPAR Medical Terminology) with considerable recent Medical Secretary experience and will be expected to undertake the Level 3 qualification on appointment to post
- GCSE (Grade A-C) or equivalent in English language
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer
Skills & Abilities
Essential
- Ability to challenge poor behaviour
- Role modelling good behaviour
- A positive attitude and able to act on feedback
- Ability to praise and be supportive to others
- Ability to communicate effectively in English in both verbal and written formats
- IT Skills. These will be tested at interview
- Accuracy and attention to detail
- Good organisational skills
- Able to demonstrate the ability to use initiative effectively
Experience
Essential
- Minimum of 2 years Administrative / Secretarial experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
