Receptionist
This job is now closed
Job summary
Are you motivated, confident and a team player looking to join a friendly reception team?
The Richmond Urgent Treatment Centre and Radiology Department, situated in Teddington Memorial Hospital are looking to recruit to our friendly reception team. We are looking for a passionate, energetic team player with experience in customer service.
The Urgent Treatment Centre and Radiology departments are very busy with on average of 150 patients per day passing through the reception team. As the first point of contact, you will greet patients and visitors, answer queries face to face or over the phone and book appointments. The ability to keep calm under pressure, multi task and present a professional face to the public is essential.
The Urgent Treatment Centre is open 8am -8pm 365 days a year including Bank holidays.
We are looking for cover on Saturday afternoon
Main duties of the job
The post holder will provide a comprehensive support service carrying out general reception and clerical duties including data inputting on to several designated IT systems within the urgent treatment centre and radiology to ensure the smooth running of the unit, including -
- Receiving all visitors to both departments with courtesy and efficiency, directing them as appropriate.
- Booking in patients, taking enquires and making onward bookings e.g. x-rays, GP appointments.
- Providing comprehensive administrative support to all professionals based in the clinic/department in line with administrative procedures.
- Accurately documenting and entering information on a number of IT systems including SystmOne, soliton and Cerna system.
- Assisting in ensuring that Health & Safety policies and procedures are followed and carrying out Fire Warden duties in the clinic/department as per fire procedures.
About us
Community healthcare is unlike any other part of the NHS. It's personalised care that helps people to retain their independence. It's the NHS at its best and the difference you make is truly tangible. Our colleagues often describe us as a family, and we know how important that sense of belonging and support is when you start a new job. It's simple - happy, engaged staff provide better services.
In 2018, we were named'Best Place to Work for Employee Satisfaction'by the Nursing Times. The same year, we won the Workforce category at the HSJ Awards. In the latest NHS Staff Survey results 2020, we had the best response rate amongst community trusts nationally.
We are the top community trust in the country on the theme Quality of care for the third year. We had the highest percentage of staff who felt they are able to deliver the care they aspire to and are satisfied with the quality of care they give to patients or service users.
Infection Control
As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19.
Details
Date posted
27 March 2024
Pay scheme
Agenda for change
Band
Band 3
Salary
£27,129 to £28,649 a year pro rata per annum including HCAS (outer)
Contract
Permanent
Working pattern
Part-time
Reference number
779-NN-6176974-A&C-Z
Job locations
Teddington Memorial Hospital
Hampton road
Teddington
TW11 0JL
Employer details
Employer name
Hounslow and Richmond Community NHS Healthcare Trust
Address
Teddington Memorial Hospital
Hampton road
Teddington
TW11 0JL
Employer's website
https://www.hrch.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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