Administrator for Integrated Community Response Service

Job summary

Are you seeking a new and exciting challenge and have the desire to work in a fast paced, dynamic environment with the opportunity to make a difference? If so, this could be the job for you.

We are looking to recruit a motivated and suitably experienced Administrator to work within the Integrated Community Response Service who can remain calm in often busy and demanding situations. This role will enable you to consolidate your existing skills and develop new ones, alongside demonstrating excellent communication skills and a professional manner. Customer service is a key part of this role as well as being able to manage and act on urgent information.

If this role excites you then we would love to hear from you.

You will need to have excellent verbal and written skills, a working knowledge of Microsoft Word, Excel and Outlook, accurate data inputting skills and an enthusiastic approach. Previous NHS experience is desirable however not essential.

Service hours are from 8 am to 8 pm, 7 days a week. A commitment to working a rota covering these hours and days is required.

Main duties of the job

This post is responsible for organising timely administrative and secretarial support to the Integrated Community Response Service, working closely with the Clinical Single Point of Access and other referrers. The primary purpose is to provide exemplary customer service to promote a positive image of the service and to support the team's daily clinical co-ordinator in the management of referrals and patients' needs each day.

Daily duties will involve managing incoming telephone calls and emails, ordering and monitoring stock, general administrative tasks to support the team and maintain a tidy and safe environment.

A committed approach to one to one meetings and appraisal with the Clinical Lead Administrator is essential.

About us

Community healthcare is unlike any other part of the NHS. It's personalised care that helps people to retain their independence. It's the NHS at its best and the difference you make is truly tangible. Our colleagues often describe us as a family, and we know how important that sense of belonging and support is when you start a new job. It's simple - happy, engaged staff provide better services.

In 2018, we were named'Best Place to Work for Employee Satisfaction'by the Nursing Times. The same year, we won the Workforce category at the HSJ Awards. In the latest NHS Staff Survey results 2020, we had the best response rate amongst community trusts nationally.

We are the top community trust in the country on the theme Quality of care for the third year. We had the highest percentage of staff who felt they are able to deliver the care they aspire to and are satisfied with the quality of care they give to patients or service users.

Infection Control

As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19.

Employer details

Employer name

Hounslow and Richmond Community NHS Healthcare Trust

Address

Heart of Hounslow Centre for Health

92 Bath Road

Hounslow

TW3 3EL

Employer's website

https://www.hrch.nhs.uk (Opens in a new tab)

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Employer details

Employer name

Hounslow and Richmond Community NHS Healthcare Trust

Address

Heart of Hounslow Centre for Health

92 Bath Road

Hounslow

TW3 3EL

Employer's website

https://www.hrch.nhs.uk (Opens in a new tab)

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