Job summary
The Quality and Safety team provide services that fall within the profile of responsibility of the Associate Director of Patient Safety, Clinical Governance and Risk Management. The team works to achieve the aims of the national statutory and regulatory requirements in relation to patient safety and clinical governance as a whole. They also implement and monitor policies and processes in relation to this to ensure patients receive the best possible quality of care and service.
Interviews will be held on 04 July 2023
Main duties of the job
The Quality and Safety team is responsible for the central management of:
o Forming and developing relationships with all staff providing patient services and their line managers and director
o Being a local expert in patient safety (each patient safety manager has clinical areas of responsibility)
o Analysing and understanding key data and presenting to others in a accessible formo Patient Safety - Incident and Serious Incident Management, Risk Register, patient safety meetings, Inquestso Having expert knowledge of Datix administration, quality assurance checks and supporto Training and support for Datixo Supporting service lines in all fields in relation to patient safety and risko Support the production of the Quality Account and monitoring of the associated quality improvement prioritieso Policies and procedures relating to patient safety and risko Reporting to associated groups and committees; and Board business
Interviews will be held on 04 July 2023
About us
Community healthcare is unlike any other part of the NHS. It's personalised care that helps people to retain their independence. It's the NHS at its best and the difference you make is truly tangible. Our colleagues often describe us as a family, and we know how important that sense of belonging and support is when you start a new job. It's simple - happy, engaged staff provide better services.
In 2018, we were named'Best Place to Work for Employee Satisfaction'by the Nursing Times. The same year, we won the Workforce category at the HSJ Awards. In the latest NHS Staff Survey results 2020, we had the best response rate amongst community trusts nationally.
We are the top community trust in the country on the theme Quality of care for the third year. We had the highest percentage of staff who felt they are able to deliver the care they aspire to and are satisfied with the quality of care they give to patients or service users.
Infection Control
As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19.
Job description
Job responsibilities
*****Please see the attached JD and Person specification for further details about main responsibilities and details Job description.*****
Job description
Job responsibilities
*****Please see the attached JD and Person specification for further details about main responsibilities and details Job description.*****
Person Specification
Patient/Client Care
Essential
- Monitor attendance and compliance with training within areas of responsibility e.g. investigation and clinical risk training
Desirable
- Undertake projects and quality improvement initiatives to support service improvement
- Assist in the development and implementation of policy and strategy documents associated with patient safety and statutory regulation in line with current government, regulatory body and NHS strategy and policy
Qualifications
Essential
- Educated to degree level or equivalent level of experience to be able to perform the level of role
- Datix Web administration and set up/searching and reporting
Desirable
- Registered Nurse, Allied Health Professional, Health Care Scientist
- Qualification in management/ leadership or evidence of leadership skills
- Datix Certified Professional or specialist systems or IT knowledge
Knowledge, Training and Experience
Essential
- Relevant knowledge and understanding of patient safety and how to apply both local and national requirements, including an understanding of the newer NHS Patient Safety Strategy; and associated Standards and Framework
- An understanding of incident handling and risk management processes and how to apply these within a healthcare setting
- Evidence of training experience and presentation skills, using a range of media to support compliance and the management of risk
- Experience of providing training in clinical risk in multiple healthcare settings and to differing levels of audience
- Experience of implementing/maintaining risk management processes and report writing relating to process and performance
- Experience of preparing and delivering organisational compliance with regulatory/statutory governance standards
- Experience of managing and embedding change
- Project management experience, able to manage a number of projects and prioritise
- Proven management and leadership skills, and a drive to empower and develop others
- Manages others and applies human resource processes as appropriate
- Experience of working within a healthcare organisation and in partnership with other agencies, service users ad carers
Desirable
- Evidence of undertaking investigation training and experience of conducting complex investigations and reviews; able to demonstrate understanding of investigatory and review tools, techniques and methodologies
- An understanding of the Inquest process and healthcare organisation's role at inquest
- Knowledge of Safeguarding and Mental Health Legislation processes and how these apply in healthcare settings
- Practiced in continuous quality improvement methodologies and how to use these within community healthcare settings
Communication/Interpersonal Skills and Attitude
Essential
- Excellent Communication and Interpersonal skills (written, verbal and presentational)
- Excellent Report writing skills, able to tailor reports to suit the audience
- Highly developed influencing and interpersonal skills, able to facilitate between staff at all levels within the organisation
- Liaising and co-working with colleagues at all levels of organisation, patients/carers/public and external bodies
- Communicates compassionately and shows empathy; is able to deal with distressed and highly emotive situations involving patients/carers and staff
- Promotes commitment to Trust values through leadership and management style
- Confident to inform and challenge views
- Positive, proactive and resilient
- A team player, able to work autonomously and effectively with minimal supervision
- Exercises discretion and makes informed decisions
- Willing to participate in training and development opportunities to enhance skills and knowledge required for the role and keep up to date with changing requirements; maintains a portfolio of CPD in line with occupational standards
- Considers the patient and carer perspective
Desirable
- Familiar with promoting psychological safety within meetings and encourage contribution from others
Analysis, Problem Solving and Judgemental Skills
Essential
- Use judgment involving complex facts or situations which require the analysis, interpretation and comparison of a range of options
- Able to clearly identify the findings of complex investigations or reviews through a comprehensively written report. Reviews and quality checks investigation reports, prior to their submission to relevant groups
- Provides a range of reports in relation to areas of patient safety, clinical risk and regulatory compliance triangulating data and information in order to analyse findings and present in relevant formats in accordance with the audience
Planning and Organisational Skills
Essential
- Excellent organisational skills demonstrating the ability to prioritise and manage a number of conflicting requirements and complex issues in a professional manner
- Manage a demanding workload and delegate of tasks
- Plan, develop and co-ordinate training (e.g. investigation, review, clinical risk) and maintains documentation to evidence and monitor attendance/compliance
- Lead, co-ordinate and/or manage various projects identifying milestones and progress against them
- Meets deadlines and provides reports in accordance with timescales, reporting schedules and adhoc requirements
Physical Skills
Essential
- Work with IT systems and Microsoft Office on a daily basis (e.g. Datix database, spreadsheet, Word, Outlook) to e.g. extract and analyse information and write reports
- Flexible approach to provision of service including agile working and ability to drive a vehicle as part of normal duties
Desirable
- Able to communicate and explain complicated or difficult IT system or software issues to non IM&T staff/users
Policy and Service development Implementation
Essential
- Assist in the development of procedures and policies within sphere of responsibility e.g. Patient Safety, Clinical Risk Assessment and Regulatory compliance
- Work to influence practice change and development with clinical staff at all levels
- Support service operations to embed a robust reporting culture that learns and improves drawing on good practice within their services
- Be up to date with developments both nationally and locally in relation to the identification and management of serious incidents
Desirable
- Participate in the development of the Trust's strategic plans appropriate to the scope of the role
- Assist in the development and implementation of policy and strategy documents associated with patient safety in line with current government and NHS strategy and policy
Responsible for Financial and Physical Resources
Essential
- Inform bids for additional national and local funding related to patient safety and clinical governance projects through providing information relating to areas of responsibility
Responsible for Human Resource
Essential
- Line management responsibility for Quality and Safety Team members as appropriate in accordance with Trust requirements
- Develop and deliver staff education and training sessions on relevant areas of risk management, investigation techniques, clinical incident reporting and risk registers; and clinical risk to all disciplines of staff as appropriate
Desirable
- Provide support to staff through investigations, inquests and challenging circumstances
Person Specification
Patient/Client Care
Essential
- Monitor attendance and compliance with training within areas of responsibility e.g. investigation and clinical risk training
Desirable
- Undertake projects and quality improvement initiatives to support service improvement
- Assist in the development and implementation of policy and strategy documents associated with patient safety and statutory regulation in line with current government, regulatory body and NHS strategy and policy
Qualifications
Essential
- Educated to degree level or equivalent level of experience to be able to perform the level of role
- Datix Web administration and set up/searching and reporting
Desirable
- Registered Nurse, Allied Health Professional, Health Care Scientist
- Qualification in management/ leadership or evidence of leadership skills
- Datix Certified Professional or specialist systems or IT knowledge
Knowledge, Training and Experience
Essential
- Relevant knowledge and understanding of patient safety and how to apply both local and national requirements, including an understanding of the newer NHS Patient Safety Strategy; and associated Standards and Framework
- An understanding of incident handling and risk management processes and how to apply these within a healthcare setting
- Evidence of training experience and presentation skills, using a range of media to support compliance and the management of risk
- Experience of providing training in clinical risk in multiple healthcare settings and to differing levels of audience
- Experience of implementing/maintaining risk management processes and report writing relating to process and performance
- Experience of preparing and delivering organisational compliance with regulatory/statutory governance standards
- Experience of managing and embedding change
- Project management experience, able to manage a number of projects and prioritise
- Proven management and leadership skills, and a drive to empower and develop others
- Manages others and applies human resource processes as appropriate
- Experience of working within a healthcare organisation and in partnership with other agencies, service users ad carers
Desirable
- Evidence of undertaking investigation training and experience of conducting complex investigations and reviews; able to demonstrate understanding of investigatory and review tools, techniques and methodologies
- An understanding of the Inquest process and healthcare organisation's role at inquest
- Knowledge of Safeguarding and Mental Health Legislation processes and how these apply in healthcare settings
- Practiced in continuous quality improvement methodologies and how to use these within community healthcare settings
Communication/Interpersonal Skills and Attitude
Essential
- Excellent Communication and Interpersonal skills (written, verbal and presentational)
- Excellent Report writing skills, able to tailor reports to suit the audience
- Highly developed influencing and interpersonal skills, able to facilitate between staff at all levels within the organisation
- Liaising and co-working with colleagues at all levels of organisation, patients/carers/public and external bodies
- Communicates compassionately and shows empathy; is able to deal with distressed and highly emotive situations involving patients/carers and staff
- Promotes commitment to Trust values through leadership and management style
- Confident to inform and challenge views
- Positive, proactive and resilient
- A team player, able to work autonomously and effectively with minimal supervision
- Exercises discretion and makes informed decisions
- Willing to participate in training and development opportunities to enhance skills and knowledge required for the role and keep up to date with changing requirements; maintains a portfolio of CPD in line with occupational standards
- Considers the patient and carer perspective
Desirable
- Familiar with promoting psychological safety within meetings and encourage contribution from others
Analysis, Problem Solving and Judgemental Skills
Essential
- Use judgment involving complex facts or situations which require the analysis, interpretation and comparison of a range of options
- Able to clearly identify the findings of complex investigations or reviews through a comprehensively written report. Reviews and quality checks investigation reports, prior to their submission to relevant groups
- Provides a range of reports in relation to areas of patient safety, clinical risk and regulatory compliance triangulating data and information in order to analyse findings and present in relevant formats in accordance with the audience
Planning and Organisational Skills
Essential
- Excellent organisational skills demonstrating the ability to prioritise and manage a number of conflicting requirements and complex issues in a professional manner
- Manage a demanding workload and delegate of tasks
- Plan, develop and co-ordinate training (e.g. investigation, review, clinical risk) and maintains documentation to evidence and monitor attendance/compliance
- Lead, co-ordinate and/or manage various projects identifying milestones and progress against them
- Meets deadlines and provides reports in accordance with timescales, reporting schedules and adhoc requirements
Physical Skills
Essential
- Work with IT systems and Microsoft Office on a daily basis (e.g. Datix database, spreadsheet, Word, Outlook) to e.g. extract and analyse information and write reports
- Flexible approach to provision of service including agile working and ability to drive a vehicle as part of normal duties
Desirable
- Able to communicate and explain complicated or difficult IT system or software issues to non IM&T staff/users
Policy and Service development Implementation
Essential
- Assist in the development of procedures and policies within sphere of responsibility e.g. Patient Safety, Clinical Risk Assessment and Regulatory compliance
- Work to influence practice change and development with clinical staff at all levels
- Support service operations to embed a robust reporting culture that learns and improves drawing on good practice within their services
- Be up to date with developments both nationally and locally in relation to the identification and management of serious incidents
Desirable
- Participate in the development of the Trust's strategic plans appropriate to the scope of the role
- Assist in the development and implementation of policy and strategy documents associated with patient safety in line with current government and NHS strategy and policy
Responsible for Financial and Physical Resources
Essential
- Inform bids for additional national and local funding related to patient safety and clinical governance projects through providing information relating to areas of responsibility
Responsible for Human Resource
Essential
- Line management responsibility for Quality and Safety Team members as appropriate in accordance with Trust requirements
- Develop and deliver staff education and training sessions on relevant areas of risk management, investigation techniques, clinical incident reporting and risk registers; and clinical risk to all disciplines of staff as appropriate
Desirable
- Provide support to staff through investigations, inquests and challenging circumstances
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
