Isle of Wight NHS Trust

Healthcare Support Worker – Band 2 to 3 (Isle of Wight based)

The closing date is 08 March 2026

Job summary

Healthcare Support Worker Band 2 to 3 development role

Salary: £24,465 per annum

Work Location: St Mary's Hosp (IOW), Parkhurst Road, Newport, Isle of Wight, PO30 5TG

Hours per week: Full time, 37.5 hours per week (will consider part time, minimum 23 hours)

Contract Type: Permanent

Are you ready to take your career to the next level? Were looking for a motivated, patient focused Healthcare Support Worker to join our dynamic team. This role is designed to offer growth, challenge, and the opportunity to make a real impact.

We are offering the chance to develop you from a band 2 to a band 3 Healthcare Support Worker at 6 months of your appointment into the organisation. Whether you're looking to build on your existing skills or step into a leadership role, were committed to supporting your development and career progression.

You will start your career with us by taking part in our full-time two-week induction programme, designed to support you in finding your feet within our organisation, and enable you to feel part of the team. The induction program leads to the Care Certificate.

The HCSW role includes a variety of working patterns which attract shift allowances.

Main duties of the job

Key Responsibilities:

  • Under the supervision of registered healthcare professionals, you will be assisting the team with the provision of clinical care for a defined group of patients. In addition, you will take all possible steps to safeguard the welfare, safety and security of patients, visitors, and staff.
  • Supporting patients with personal care, including maintaining hygiene this will involve working with bodily fluids and waste.
  • Providing physical comfort for patients, whilst ensuring their privacy and dignity is always maintained.
  • Washing and dressing patients and helping them to safely move around.
  • Serving meals and providing support with eating and drinking.
  • Helping maintain a clean and comfortable environment, including making beds and supporting infection control measures.
  • Observing and monitoring patient condition and reporting any changes to senior staff.
  • Recording information to patient administration systems and assist with other administrative duties.

About us

Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Isle of Wight NHS Trust.

Isle of Wight is a tourist destination for many on the south coast. Whether your passion is the outdoors, with beaches, sailing, kite surfing, and hiking on our doorstep, or culture the Isle of Wight has something for everyone. If you enjoy beautiful countryside and beaches that span a 70 mile coastline, coupled with a rich history of multiple architectures then this could be your perfect location.

If retail therapy is more likely to float your boat, discount designer-label shopping then a short trip across the Solent to Gunwharf Quays attracts shoppers from far and wide. If you like to travel and explore, ferries from Portsmouth sail to the Channel Islands, France and Spain and cruise ships depart from nearby Southampton to the Mediterranean, Baltic and Nordic seas. Southampton airport is less than 25 miles away, serving destinations across the British Isles and Europe.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veterans status, colour, religion, disability, sexual orientation, and beliefs.

Details

Date posted

27 February 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year

Contract

Permanent

Working pattern

Full-time

Reference number

REF2011F

Job locations

Isle Of Wight Nhs Trust

Parkhurst Road

Newport

Isle Of Wight

PO30 5TG


Job description

Job responsibilities

Job Summary:

The Healthcare Support Worker (HCSW) is part of the multidisciplinary team delivering care to patients. To achieve this, the HCSW will assist in the provision of high standard individualised care, under the supervision of the registered nurse/ practitioner and another registered practitioner.

A Healthcare Support Worker

  • Undertakes personal care duties and provides support to patients with toileting, bathing, dressing, eating and drinking.
  • Undertakes a range of delegated clinical care duties in the hospital, contributing to the assessment of care needs while providing emotional and practical support to patients and their relatives as appropriate.
  • Undertakes, records and reports patient observations and changes to patient clinical conditions when delegated.
  • Supervises, trains, and assesses junior HCSW in same area.

Communication and Relationships:

  • Will communicate on a regular basis with the patients, their relatives and colleagues in a caring, compassionate and professional manner.
  • Use a range of skills to ensure patient understanding e.g., if a patient has a physical impairment, mental health condition or learning disabilities.
  • Promote and develop good relationships with patients, staff and visitors.

Knowledge, Training and Experience:

  • Will achieve the Care Certificate, Knowledge and Behaviour Framework (KBF) and a range of routine work procedures and competencies.
  • Knowledge of legislation related to practice.
  • Attend short courses to undertake patient and clinical care duties.
  • Completion of Core Competencies with equivalent relevant experience as required by your work area.

Assessment skills

  • Assess and escalates concerns regarding a patients condition identified through observations or test results, to determine when it is appropriate to refer these concerns to a registered nurse or practitioner.
  • Assess comfort of patients
  • Commence emergency procedures when required as per the Trust training.

Planning and Organisational Skills

  • Able to organise own day to day work tasks or activities under delegation and supervision of Registered Practitioner.
  • Able to manage competing demands on time.

Physical skills

  • Has Physical ability to undertake the demands of the role.
  • Able to operate objects, fine tools and materials.
  • Have good hand-eye coordination when using test equipment, for example, blood glucose monitors.

Responsibilities to the Patient

  • Follow Clinical care plans and work under Registered Practitioner.
  • Assist patients with activities of daily living, this includes fundamentals of care including the feeding, bathing, toileting and repositioning of the patients.
  • Undertakes a limited range of delegated clinical care duties relevant to the work area and provide feedback to a registered nurse/professional

Please see attached Job description for additional information.

Job description

Job responsibilities

Job Summary:

The Healthcare Support Worker (HCSW) is part of the multidisciplinary team delivering care to patients. To achieve this, the HCSW will assist in the provision of high standard individualised care, under the supervision of the registered nurse/ practitioner and another registered practitioner.

A Healthcare Support Worker

  • Undertakes personal care duties and provides support to patients with toileting, bathing, dressing, eating and drinking.
  • Undertakes a range of delegated clinical care duties in the hospital, contributing to the assessment of care needs while providing emotional and practical support to patients and their relatives as appropriate.
  • Undertakes, records and reports patient observations and changes to patient clinical conditions when delegated.
  • Supervises, trains, and assesses junior HCSW in same area.

Communication and Relationships:

  • Will communicate on a regular basis with the patients, their relatives and colleagues in a caring, compassionate and professional manner.
  • Use a range of skills to ensure patient understanding e.g., if a patient has a physical impairment, mental health condition or learning disabilities.
  • Promote and develop good relationships with patients, staff and visitors.

Knowledge, Training and Experience:

  • Will achieve the Care Certificate, Knowledge and Behaviour Framework (KBF) and a range of routine work procedures and competencies.
  • Knowledge of legislation related to practice.
  • Attend short courses to undertake patient and clinical care duties.
  • Completion of Core Competencies with equivalent relevant experience as required by your work area.

Assessment skills

  • Assess and escalates concerns regarding a patients condition identified through observations or test results, to determine when it is appropriate to refer these concerns to a registered nurse or practitioner.
  • Assess comfort of patients
  • Commence emergency procedures when required as per the Trust training.

Planning and Organisational Skills

  • Able to organise own day to day work tasks or activities under delegation and supervision of Registered Practitioner.
  • Able to manage competing demands on time.

Physical skills

  • Has Physical ability to undertake the demands of the role.
  • Able to operate objects, fine tools and materials.
  • Have good hand-eye coordination when using test equipment, for example, blood glucose monitors.

Responsibilities to the Patient

  • Follow Clinical care plans and work under Registered Practitioner.
  • Assist patients with activities of daily living, this includes fundamentals of care including the feeding, bathing, toileting and repositioning of the patients.
  • Undertakes a limited range of delegated clinical care duties relevant to the work area and provide feedback to a registered nurse/professional

Please see attached Job description for additional information.

Person Specification

Skills and Knowledge

Essential

  • Ability to carry out assigned tasks effectively in a busy environment.
  • Understands and complies with HCSW mandatory induction and code of conduct.
  • Completion and maintenance of statutory & mandatory learning activities.
  • Ability to deal with a range of difficult situations.
  • Awareness, understanding and compliance of policies and practices e.g. Escort Policy, Infection Prevention and Control and Health and Safety. This post holder is therefore able to work within the scope of their practice under direct and indirect supervision by a registered nurse (training will be provided).
  • Can demonstrate knowledge of equipment used within the department to support the registered nurse and ensure that they are compatible and in good working order. Will escalate any concerns to registered nurse or appropriate professional.
  • Can demonstrate a range of core skills to competently undertake personal care for patients and related tasks and activities.
  • Effective written and verbal communication skills/literacy/numeracy skills, including basic computer literacy, record keeping and time management.
  • Teamwork, taking the initiative, multitasking, adaptability, organisational skills and emotional intelligence.
  • Good observation skills and recognition of the importance of reporting.

Qualifications

Essential

  • English and Maths qualification at GCSE/Functional Skills at level 1 (or an internationally recognised equivalent).
  • Completed Care Certificate or ability to complete within 3 months of appointment (Pro rata for part time employee).
  • Complete Knowledge and Behaviour Framework within 6 months of appointment.

Desirable

  • Level 2 qualification in a Health-related subject or equivalent in a relevant area gained through experience, on the job training, short courses and completion of work-based competencies.

Experience

Desirable

  • Experience in acute hospital setting, community setting or nursing home.
Person Specification

Skills and Knowledge

Essential

  • Ability to carry out assigned tasks effectively in a busy environment.
  • Understands and complies with HCSW mandatory induction and code of conduct.
  • Completion and maintenance of statutory & mandatory learning activities.
  • Ability to deal with a range of difficult situations.
  • Awareness, understanding and compliance of policies and practices e.g. Escort Policy, Infection Prevention and Control and Health and Safety. This post holder is therefore able to work within the scope of their practice under direct and indirect supervision by a registered nurse (training will be provided).
  • Can demonstrate knowledge of equipment used within the department to support the registered nurse and ensure that they are compatible and in good working order. Will escalate any concerns to registered nurse or appropriate professional.
  • Can demonstrate a range of core skills to competently undertake personal care for patients and related tasks and activities.
  • Effective written and verbal communication skills/literacy/numeracy skills, including basic computer literacy, record keeping and time management.
  • Teamwork, taking the initiative, multitasking, adaptability, organisational skills and emotional intelligence.
  • Good observation skills and recognition of the importance of reporting.

Qualifications

Essential

  • English and Maths qualification at GCSE/Functional Skills at level 1 (or an internationally recognised equivalent).
  • Completed Care Certificate or ability to complete within 3 months of appointment (Pro rata for part time employee).
  • Complete Knowledge and Behaviour Framework within 6 months of appointment.

Desirable

  • Level 2 qualification in a Health-related subject or equivalent in a relevant area gained through experience, on the job training, short courses and completion of work-based competencies.

Experience

Desirable

  • Experience in acute hospital setting, community setting or nursing home.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Isle of Wight NHS Trust

Address

Isle Of Wight Nhs Trust

Parkhurst Road

Newport

Isle Of Wight

PO30 5TG


Employer's website

https://www.iow.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Isle of Wight NHS Trust

Address

Isle Of Wight Nhs Trust

Parkhurst Road

Newport

Isle Of Wight

PO30 5TG


Employer's website

https://www.iow.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Senior Sister Nursing Workforce

Sheeba Babu

sheeba.babu3@nhs.net

Details

Date posted

27 February 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year

Contract

Permanent

Working pattern

Full-time

Reference number

REF2011F

Job locations

Isle Of Wight Nhs Trust

Parkhurst Road

Newport

Isle Of Wight

PO30 5TG


Supporting documents

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