Job summary
This is an internal vacancy and we invite applications
from employees of Portsmouth Hospitals University Trust and the Isle of Wight
NHS Trust only.
NHS Band 4: Salary
£27,485 - £30,162 per annum
Contract: Temporary
for 12 months
Full time: 37.5
hours per week.
We are excited to share this wonderful development
opportunity within our Voluntary Services team.
This is a fantastic chance to get involved in shaping and
supporting our amazing community of over 450 enthusiastic volunteers across the
organisation. You'll help ensure they feel welcomed, supported, valued and
ready to make a real difference for our patients and teams.
Main duties of the job
Key Responsibilities:
- To provide support to the Deputy Voluntary Services Manager assisting with the management and development of an effective voluntary service.
- Oversee the day-to-day welfare of volunteers from across the trust and its partners.
- To be responsible for ensuring effective and efficient recruitment procedures for volunteers within the Trust, and its charity partners.
- To co-ordinate the collection of patient feedback through surveys by the Patient experience volunteers
- Handling all applications for current vacancies and responding to new requests or areas for development of voluntary help.
- To manage, undertake and organise induction and on-the-job training for volunteers.
- Ensuring that volunteers feel valued/recognised for their contribution and regularly review retention of volunteers.
About us
Working as a partnership, both IWT and PHU have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this. The creation of a single corporate service (SCS) is essential for us to support our clinical and operational services, and our wider transformation programme.
Our vision is:
- Be an employer of choice for corporate talent, attracting and retaining people who share our values for excellence in care and welcome the opportunity to benefit from the broad range of flexible career and development opportunities we can offer.
- Improve efficiency through simplified and standardised policies, processes, and systems, drawing on the best from both Trusts.
- Do things once and reduce any duplication on transactional tasks giving corporate staff the ability to focus on higher value and more diverse activities.
- Co-invest in the latest digital solutions and standardise our approach, meaning we do things once for both organisations.
- Co-locate teams in purpose-built facilities on the Island and in Portsmouth to enable closer working and sharing.
- Build resilience for individuals and our teams.
The SCS is delivered across IWT or PHU , you may be based at either and may be required to undertake business travel between sites.
Job description
Job responsibilities
Job purpose:
- To provide support to the Deputy Voluntary Services Manager assisting with the management and development of an effective voluntary service.
- Oversee the day-to-day welfare of volunteers from across the trust and its partners.
- To be responsible for ensuring effective and efficient recruitment procedures for volunteers within the Trust, and its charity partners.
- To co-ordinate the collection of patient feedback through surveys by the Patient experience volunteers.
- Handling all applications for current vacancies and responding to new requests or areas for development of voluntary help.
- To manage, undertake and organise induction and on-the-job training for volunteers.
Job Overview:
- Manage the day to day work functions of the busy Voluntary Services office, including the supervision, training and development of a small team of employees and volunteers.
- Effectively manage the office and its voluntary and physical resources, ensuring a high level of service and cover is maintained by the voluntary service staff at all times.
- Oversee the day-to-day welfare of a large number of volunteers from across the trust and its partners.
- Liaising with Voluntary Services Administrators, Happy to Chat volunteer team, Hospital Guides, Patient Experience volunteers and response volunteer team.
- Liaise with and assist Voluntary organisations internally and externally to the Trust, in their day to day operations, managing and finding solutions to issues and problems.
- Lead when required (e.g. during absence of the Voluntary Services Manager) and generally assist the Voluntary Services Manager on a daily basis with retention and support of approximately 700 volunteers.
- Promote voluntary work and current vacancies to staff, volunteers, general public, voluntary organisations, and external agencies.
For full details of this role, please refer to the enclosed Job Description.
Job description
Job responsibilities
Job purpose:
- To provide support to the Deputy Voluntary Services Manager assisting with the management and development of an effective voluntary service.
- Oversee the day-to-day welfare of volunteers from across the trust and its partners.
- To be responsible for ensuring effective and efficient recruitment procedures for volunteers within the Trust, and its charity partners.
- To co-ordinate the collection of patient feedback through surveys by the Patient experience volunteers.
- Handling all applications for current vacancies and responding to new requests or areas for development of voluntary help.
- To manage, undertake and organise induction and on-the-job training for volunteers.
Job Overview:
- Manage the day to day work functions of the busy Voluntary Services office, including the supervision, training and development of a small team of employees and volunteers.
- Effectively manage the office and its voluntary and physical resources, ensuring a high level of service and cover is maintained by the voluntary service staff at all times.
- Oversee the day-to-day welfare of a large number of volunteers from across the trust and its partners.
- Liaising with Voluntary Services Administrators, Happy to Chat volunteer team, Hospital Guides, Patient Experience volunteers and response volunteer team.
- Liaise with and assist Voluntary organisations internally and externally to the Trust, in their day to day operations, managing and finding solutions to issues and problems.
- Lead when required (e.g. during absence of the Voluntary Services Manager) and generally assist the Voluntary Services Manager on a daily basis with retention and support of approximately 700 volunteers.
- Promote voluntary work and current vacancies to staff, volunteers, general public, voluntary organisations, and external agencies.
For full details of this role, please refer to the enclosed Job Description.
Person Specification
Qualifications
Essential
- NVQ4 in Administration or equivalent level administration knowledge and experience.
- ECDL (European Computer Driving License) or equivalent qualification.
- Evidence of continuing professional and personal development.
- Certificate in Personnel Practice or equivalent qualification or experience.
Experience
Essential
- Experience or understanding of creating electronic records, electronic filing systems.
- Experience to manage a diverse workload whilst dealing with frequent interruptions.
- Experience of dealing with confidential and complex information.
- Experience of managing a team and to meet deadlines and to work under pressure.
- Experience of working in healthcare or social care administrative setting.
- Experience of dealing with people in distress in a calm and confident manner.
Knowledge and skills
Essential
- Advanced IT skills in Microsoft Office packages.
- Advanced knowledge of a range of administrative procedures.
- Exceptional organisational skills Knowledge of voluntary services.
Person Specification
Qualifications
Essential
- NVQ4 in Administration or equivalent level administration knowledge and experience.
- ECDL (European Computer Driving License) or equivalent qualification.
- Evidence of continuing professional and personal development.
- Certificate in Personnel Practice or equivalent qualification or experience.
Experience
Essential
- Experience or understanding of creating electronic records, electronic filing systems.
- Experience to manage a diverse workload whilst dealing with frequent interruptions.
- Experience of dealing with confidential and complex information.
- Experience of managing a team and to meet deadlines and to work under pressure.
- Experience of working in healthcare or social care administrative setting.
- Experience of dealing with people in distress in a calm and confident manner.
Knowledge and skills
Essential
- Advanced IT skills in Microsoft Office packages.
- Advanced knowledge of a range of administrative procedures.
- Exceptional organisational skills Knowledge of voluntary services.
