Isle of Wight NHS Trust

ELearning Clerical Support Apprentice

The closing date is 22 February 2026

Job summary

This post is only open for applications for individuals employed by Portsmouth Hospitals University NHS Trust and Isle of Wight NHS Trust

Band 2: £24,465 per annum

Contract Type: Permanent

Full time hours: 37.5 per week

Work Base: Queen Alexandra Hospital, Southwick Hill Road, Cosham, Portsmouth, PO6 3LY

Are you tech-savvy, organised, and eager to help others learn? We are looking for an enthusiastic E-Learning Clerical Support Apprentice to join our dynamic team. This isnt just a job, its a launchpad for your career in eLearning and library science.

We sit at the heart of the Trusts knowledge sharing. As an apprentice, you will be the "face" of our eLearning services, acting as the bridge between healthcare professionals and the digital tools they need to save lives.

You'll gain hands-on experience in a professional, supportive environment, helping staff across the Trust (including MOD and Equan's partners) access vital training. Under the guidance of the eLearning Technologist, you will develop specialised skills in both eLearning technology and library science.

Main duties of the job

Key Responsibilities

Customer Service & Frontline Support

Act as the face of the department, providing professional and friendly support via the Library issue desk, telephone, and email.
Efficiently handle customer queries, learning when to provide immediate solutions and when to escalate to senior staff.
Provide vital support for Trust Induction processes, including setup, execution, and troubleshooting.

Digital & Technical Support

Develop a working knowledge of online databases (such as ESR, Clinical Skills.net) to manage course details and provide basic training to NHS staff.
Use the Microsoft Office suite to manage professional correspondence, maintain calendars, and produce spreadsheets to track training data.
Learn to identify hardware needs, maintain existing IT equipment, and coordinate repairs for software or hardware faults.

Professional Development & Collaboration

Work collaboratively with colleagues to meet departmental goals and contribute your own ideas for improving working procedures.
Proactively seek feedback and guidance from senior staff to expand your professional skillset.

About us

Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.

Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veterans status, colour, religion, disability, sexual orientation, and beliefs.

Date posted

05 February 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Band 2: £24,465 per annum

Contract

Apprenticeship

Duration

1 years

Working pattern

Full-time

Reference number

REF1956D

Job locations

Queen Alexandra Hospital

Southwick Hill Road

Cosham

Portsmouth

PO6 3LY

Job description

Job responsibilities

What You'll Be Doing

Be the Digital Guide: Act as the first point of contact for staff, helping them navigate platforms like ESR and Clinical Skills.net with a friendly, professional touch.
Master New Systems: Learn the ins and outs of online learning databases and provide basic training and troubleshooting for Trust staff.
Support Trust Induction: Play a key role in welcoming new starters by helping with the setup, execution, and troubleshooting of induction sessions.
Level Up Your IT Skills: Become an expert in Microsoft Office and gain a foundational understanding of course design and platform maintenance.
Collaborate & Create: Work alongside the eLearning Technologist to design training guides, update webpages, and suggest fresh ideas to improve our working procedures.
Library Support: Gain experience in a library setting by assisting customers at the front desk (issue desk) with a wide variety of enquiries.

Who You Are

A People Person: You enjoy helping others and can communicate clearly and kindly via phone, email, and in person.
Tech-Curious: You have a natural interest in IT and are eager to learn how digital learning platforms function.
Organised: You can manage a busy inbox, maintain calendars, and keep track of training data effectively.
A Team Player: You're ready to pitch in, share ideas, and grow professionally through feedback and hands-on experience.

Why Join Us?

Career Development: Gain a recognised qualification.
Expert Mentorship: You wont be doing this alone. Youll receive dedicated support and guidance from senior staff every step of the way.
Real Impact: Your work directly supports the development of the healthcare professionals who keep our community healthy.
Career Progression: Develop a broad toolkit of skills that are highly valued across the NHS.

Please see attached job description for additional information.

Job description

Job responsibilities

What You'll Be Doing

Be the Digital Guide: Act as the first point of contact for staff, helping them navigate platforms like ESR and Clinical Skills.net with a friendly, professional touch.
Master New Systems: Learn the ins and outs of online learning databases and provide basic training and troubleshooting for Trust staff.
Support Trust Induction: Play a key role in welcoming new starters by helping with the setup, execution, and troubleshooting of induction sessions.
Level Up Your IT Skills: Become an expert in Microsoft Office and gain a foundational understanding of course design and platform maintenance.
Collaborate & Create: Work alongside the eLearning Technologist to design training guides, update webpages, and suggest fresh ideas to improve our working procedures.
Library Support: Gain experience in a library setting by assisting customers at the front desk (issue desk) with a wide variety of enquiries.

Who You Are

A People Person: You enjoy helping others and can communicate clearly and kindly via phone, email, and in person.
Tech-Curious: You have a natural interest in IT and are eager to learn how digital learning platforms function.
Organised: You can manage a busy inbox, maintain calendars, and keep track of training data effectively.
A Team Player: You're ready to pitch in, share ideas, and grow professionally through feedback and hands-on experience.

Why Join Us?

Career Development: Gain a recognised qualification.
Expert Mentorship: You wont be doing this alone. Youll receive dedicated support and guidance from senior staff every step of the way.
Real Impact: Your work directly supports the development of the healthcare professionals who keep our community healthy.
Career Progression: Develop a broad toolkit of skills that are highly valued across the NHS.

Please see attached job description for additional information.

Person Specification

Qualifications

Essential

A good general education, including 5 GCSEs (or equivalent) at Grade 4/C or above, specifically including English Language.

Experience

Essential

Proven experience working in a customer-facing environment.

Desirable

Previous experience in a role that involves regular use of computers.

Person Specification

Qualifications

Essential

A good general education, including 5 GCSEs (or equivalent) at Grade 4/C or above, specifically including English Language.

Experience

Essential

Proven experience working in a customer-facing environment.

Desirable

Previous experience in a role that involves regular use of computers.

Employer details

Employer name

Isle of Wight NHS Trust

Address

Queen Alexandra Hospital

Southwick Hill Road

Cosham

Portsmouth

PO6 3LY

Employer's website

https://www.iow.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Isle of Wight NHS Trust

Address

Queen Alexandra Hospital

Southwick Hill Road

Cosham

Portsmouth

PO6 3LY

Employer's website

https://www.iow.nhs.uk/ (Opens in a new tab)