Job summary
This vacancy is open to employees of Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust only.
Full time: 37.5 hours per week
Contract: 2 Years Fixed Term
Main duties of the job
To lead the day-to-day running of the digital service quality, including the integrated performance reporting to the Digital Business Manager and other members of the leadership team.
Manage the Trusts objectives relating to service quality and risk, ensuring implementation of the integrated governance strategy, particularly relating to quality and committee service reporting.
Manage the digital service compliments, complaints, mandatory training, risk and national and local policies and providing reports accordingly.
Ensure SIRIs, Complaints and Risks are managed within required timeframes and lessons learnt are shared across the division and wider organisation if required.
To monitor the KPIs and advise on actions to be taken to achieve these and of financial losses/gains accordingly.
Act as a resource to all staff across the Digital Service in relation to Quality, Risk and Governance Reporting.
To provide proactive financial management support to the Digital Business Manager and assist in the maintenance of financial control systems.
About us
Isle of Wight NHS Trust (IWT) and Portsmouth Hospitals University NHS Trust (PHU) have a shared vision of a single corporate service across our two organisations, supported by a single set of identical systems and processes, under joint leadership, to drive significant efficiencies, improve employee experience, and return time to patient care.This vacancy is part of the Single Corporate Services Division.
Why are we changing the way we deliver Corporate Services? Working as a partnership, both IWT and PHU have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this. The creation of a single corporate service is essential for us to support our clinical and operational services, and our wider transformation programme.
The single corporate service is delivered across both organisation. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally.
Job description
Job responsibilities
To ensure continual Digital Service improvement is achieved with regard to patient safety and quality, subsequently demonstrated through external review by the CQC and other bodies assessing performance.
Support the business planning process within the Digital Service by supporting/developing plans for quality improvement, risk, digital audit, digital and governance effectiveness.
Provide oversight to the Digital Business Manager of the compliments and complaints process within the division, ensuring timely and appropriate responses. Ensure lessons learnt are shared widely and where necessary action plans are put in place across the division to improve performance.
To work with the Digital leadership team to ensure compliance with SOPS/SLAs to meet the required Trust performance targets, which involves compiling, analysing and documenting statistics/ activity with the Digital Business Specialists. Supporting for the production of monthly management accounts and relevant financial information.
Investigating and analysing reasons for variance from the management accounts and providing detailed explanations to Digital Business Manager.
Preparing variance analysis reports in accordance with the agreed timetable.
Assist in the provision of financial support for evaluating, costing, and monitoring Cost Improvement Programmes.
Be responsible for the provision of financial support and evaluation for business cases, service and capacity plans and tendering exercises.
Deputise for the Digital Business Manager at Group Digital meetings as appropriate.
To undertake any other ad hoc duties as required.
Job description
Job responsibilities
To ensure continual Digital Service improvement is achieved with regard to patient safety and quality, subsequently demonstrated through external review by the CQC and other bodies assessing performance.
Support the business planning process within the Digital Service by supporting/developing plans for quality improvement, risk, digital audit, digital and governance effectiveness.
Provide oversight to the Digital Business Manager of the compliments and complaints process within the division, ensuring timely and appropriate responses. Ensure lessons learnt are shared widely and where necessary action plans are put in place across the division to improve performance.
To work with the Digital leadership team to ensure compliance with SOPS/SLAs to meet the required Trust performance targets, which involves compiling, analysing and documenting statistics/ activity with the Digital Business Specialists. Supporting for the production of monthly management accounts and relevant financial information.
Investigating and analysing reasons for variance from the management accounts and providing detailed explanations to Digital Business Manager.
Preparing variance analysis reports in accordance with the agreed timetable.
Assist in the provision of financial support for evaluating, costing, and monitoring Cost Improvement Programmes.
Be responsible for the provision of financial support and evaluation for business cases, service and capacity plans and tendering exercises.
Deputise for the Digital Business Manager at Group Digital meetings as appropriate.
To undertake any other ad hoc duties as required.
Person Specification
Qualifications
Essential
- Educated to Degree level or relevant NHS management experience; ECDL or equivalent experience
Experience
Essential
- Equivalent experience to a degree with particular specialist knowledge of complaints / SIRIs / Risk; Significant managerial experience as a senior manager in NHS or similar environment; Experience of leading and developing major organisational change that has led to changes in quality; Proven track record in influencing change; Evidence of leading Trust wide projects
Person Specification
Qualifications
Essential
- Educated to Degree level or relevant NHS management experience; ECDL or equivalent experience
Experience
Essential
- Equivalent experience to a degree with particular specialist knowledge of complaints / SIRIs / Risk; Significant managerial experience as a senior manager in NHS or similar environment; Experience of leading and developing major organisational change that has led to changes in quality; Proven track record in influencing change; Evidence of leading Trust wide projects
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
