Isle of Wight NHS Trust

Technical Services Engineer

The closing date is 03 February 2026

Job summary

Band 5 : £31,049 - £37,796

Full Time : 37.5 per week

Contract : 2 year Fixed Term

This vacancy is open to Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust only

Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this.

The single corporate service is delivered across both organisation. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally.

Main duties of the job

Play a specialist technical role in the provision of effective, efficient and fully integrated IT operational services that maximise their availability and integrity for end-users and optimise the value gained by the Trust from its investment in IT. This will be achieved by:

Conduct Daily technical task checks, log and escalate tickets within IT Technical Services Team as appropriate.

Act as incident management and service request triage point of contact for the Technical Services team, check tickets escalated to IT Technical Services for required detail and assign to the appropriate resource as directed.

Support and assist the IT Technical Services Specialists by undertaking routine server maintenance and housekeeping tasks when required.

Supporting the departments ITIL processes, providing professional guidance in and execution of Incident, Request Fulfilment, Change, Release, Configuration, Problem, Performance, and Availability Management.

Applying operating procedures for all systems hosted within the Trust Data Centres so they are operating at their optimum performance, availability to IT users and integrity of their data.

About us

The vision for our single corporate services is to:

Be an employer of choice for corporate talent, attracting and retaining people who share our values for excellence in care and welcome the opportunity to benefit from the broad range of flexible career and development opportunities we can offer.
Improve efficiency through simplified and standardised policies, processes, and systems, drawing on the best from both Trusts.
Do things once and reduce any duplication on transactional tasks giving corporate staff the ability to focus on higher value and more diverse activities.
Co-invest in the latest digital solutions and standardise our approach, meaning we do things once for both organisations.
Improve learning and development opportunities and sharing best practice, upskilling both Trusts.
Co-locate teams in purpose-built facilities on the Island and in Portsmouth to enable closer working and sharing.
Build resilience for individuals and our teams.

Date posted

21 January 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year

Contract

Fixed term

Duration

2 years

Working pattern

Full-time

Reference number

REF1981M

Job locations

Queen Alexandra Hosp, Southwick Hill Road, Cosham

Portsmouth

PO6 3LY

Job description

Job responsibilities

Systems Operation

1. Conduct collection Daily Task checks and log calls and escalate findings as necessary withing IT Technical Services Team

2. Triage Unassigned escalated calls to IT Technical Services team, check they contain necessary detail and information to be progressed. Assign calls to IT Technical Services team members with guidelines provided

3. Maintain and monitor capacity information and report on threshold breaches to prevent system outages and enable capacity planning

4. Support IT Technical Service Specialist as required by undertaking routine server maintenance and housekeeping tasks.

System Hosting

5. Working alone on IT systems and modifications to existing IT systems, or with partners, vendors or colleagues on more complex systems. Specifies user/system technical requirements, including the overall management of the system implementation and transition into both the Operational Service and Centre.

6. Executes test plans, to verify correct operation of completed system implementations.

7. Document all work using required standards, methods and tools, including internal tools where appropriate.

8. Collects performance data to monitor system efficiencies against either published service level agreements or vender best practice thresholds. Monitors both resource usage and failure rates of installed systems and provides feedback to IT Technical Services Management team.

9. Gathers performance statistics from the hosted IT Systems to enable recommendations for the tuning of System Infrastructure. Initiate system software parameters to maximize throughput and efficiencies.

Software and Hardware Installation

10. Enables the software builds ready for loading onto the target hardware. Held within a

standard configuration arrangement, conducts a series of tests and records the details of any failures.

11. Enables test specifications as required for testers to follow, carries out fault diagnosis relating to extreme complex problems as part of installations, reporting the results of the diagnosis in a clear and concise manner.

12. Installs or removes hardware and/or software, using installation instructions and tools, follows agreed standards. Adheres to the IT Change and Release Management Process for all software and hardware changes.

13. Reports details of all hardware/software items that have been installed and removed so that configuration management records can be updated.

14. Contributes, as required, to the development of installation procedures and standards.

Infrastructure Developments /Innovation

15. Keep abreast of IT developments and technologies in order to effectively carry out the duties of the post and make recommendations for bringing benefits to our customers and improving service delivery.

Change & Release Management

16. Enable the production of schedules of requests for change (RFC) for managing changes to the live infrastructure.

17. Installs and tests new versions of system software.

Problem Management

18. Assist diagnosis of complex and recurring IT incidents in order to reduce the number of IT service failures and improve the IT user experience.

19. Assist support major problem reviews with the intention of identifying what went wrong, right and what can be done to improve the response in the future. Outcome of the review should also identify how to prevent the reoccurrence of the major problem.

20. Support the IT Problem Management Information database, to demonstrate the effectiveness of the process, impact of the problem resolution, outstanding known errors, workaround, and contribution to the annual service improvement programme.

Incident Management

21. Following agreed procedures, provide advice on systems, and IT services as part of the incident resolution.

22. Provide an effective interface between IT Users and service providers, including external commercial suppliers where applicable.

23. Ensures Incidents resolution are documented, external commercial supplier progress checking, and ensuring all relevant diagnosis information is provided to external commercial suppliers for error resolution and incident analysis.

24. Enables the IT Technical Services in meeting the performance management programme by influencing the delivery model for meeting KPIs for incident management.

25. information on updates and known errors to colleagues within IT Technical Services. Interprets complex technical or procedure manuals on behalf of non technical IT Users and colleagues.

Job description

Job responsibilities

Systems Operation

1. Conduct collection Daily Task checks and log calls and escalate findings as necessary withing IT Technical Services Team

3. Maintain and monitor capacity information and report on threshold breaches to prevent system outages and enable capacity planning

4. Support IT Technical Service Specialist as required by undertaking routine server maintenance and housekeeping tasks.

System Hosting

6. Executes test plans, to verify correct operation of completed system implementations.

7. Document all work using required standards, methods and tools, including internal tools where appropriate.

Software and Hardware Installation

10. Enables the software builds ready for loading onto the target hardware. Held within a

standard configuration arrangement, conducts a series of tests and records the details of any failures.

13. Reports details of all hardware/software items that have been installed and removed so that configuration management records can be updated.

14. Contributes, as required, to the development of installation procedures and standards.

Infrastructure Developments /Innovation

Change & Release Management

16. Enable the production of schedules of requests for change (RFC) for managing changes to the live infrastructure.

17. Installs and tests new versions of system software.

Problem Management

18. Assist diagnosis of complex and recurring IT incidents in order to reduce the number of IT service failures and improve the IT user experience.

Incident Management

21. Following agreed procedures, provide advice on systems, and IT services as part of the incident resolution.

22. Provide an effective interface between IT Users and service providers, including external commercial suppliers where applicable.

24. Enables the IT Technical Services in meeting the performance management programme by influencing the delivery model for meeting KPIs for incident management.

25. information on updates and known errors to colleagues within IT Technical Services. Interprets complex technical or procedure manuals on behalf of non technical IT Users and colleagues.

Person Specification

Qualifications

Essential

Degree level qualification or equivalent in computing or related field
Higher National Diploma (HND) in IT
ITIL Practitioner qualification
Microsoft Certified Systems Engineer (MCSE), Certified Application /Interview
Technical accreditation in at least one or more of the following; Microsoft Certified Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP), or Cisco Certified Network Associate (CCNA).
ITIL Foundation Certificate
Evidence of continuing professional development Virtualisation Expert (CVE) or Citrix Certified Architect (CCA)

Experience

Essential

Theoretical and specialist knowledge across one or more information technology platforms; Desktop Virtualisation, Data & Voice Networking, Security, Mobility, Peripheral Hardware.
Significant experience of IT Service Management, Incident Management, Problem Management, and Change Management.
Significant experience in participating in technical problems to resolution, including working within a team and including external suppliers.
Experience in participating in project delivery of technical projects. Experience in assisting with report writing, being operating procedures, options appraisals, and user guides.

Knowledge

Essential

Excellent interpersonal and explanatory skills in dealing with a wide range of information technology users from skilled to IT-illiterate.
Excellent verbal/written communication skills, with the ability to present within a group. Application /Interview.
Good team-player, highly motivated individual to support the delivery of an efficient, effective customer-focused support service.
Good presentation and negotiation skills.
Excellent planning and time-management skills.
Good negotiating and relationship-building skills.
Able to set clear and appropriate priorities, with the ability to deal with conflicting demands, unpredictable work patterns, and multiple deadlines.
Good technical knowledge to understand and resolve technical problems.
Good knowledge of data protection and information security/governance issues.
Practical understanding of NHS IT Security issues.

Person Specification

Qualifications

Essential

Degree level qualification or equivalent in computing or related field
Higher National Diploma (HND) in IT
ITIL Practitioner qualification
Microsoft Certified Systems Engineer (MCSE), Certified Application /Interview
Technical accreditation in at least one or more of the following; Microsoft Certified Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP), or Cisco Certified Network Associate (CCNA).
ITIL Foundation Certificate
Evidence of continuing professional development Virtualisation Expert (CVE) or Citrix Certified Architect (CCA)

Experience

Essential

Theoretical and specialist knowledge across one or more information technology platforms; Desktop Virtualisation, Data & Voice Networking, Security, Mobility, Peripheral Hardware.
Significant experience of IT Service Management, Incident Management, Problem Management, and Change Management.
Significant experience in participating in technical problems to resolution, including working within a team and including external suppliers.
Experience in participating in project delivery of technical projects. Experience in assisting with report writing, being operating procedures, options appraisals, and user guides.

Knowledge

Essential

Excellent interpersonal and explanatory skills in dealing with a wide range of information technology users from skilled to IT-illiterate.
Excellent verbal/written communication skills, with the ability to present within a group. Application /Interview.
Good team-player, highly motivated individual to support the delivery of an efficient, effective customer-focused support service.
Good presentation and negotiation skills.
Excellent planning and time-management skills.
Good negotiating and relationship-building skills.
Able to set clear and appropriate priorities, with the ability to deal with conflicting demands, unpredictable work patterns, and multiple deadlines.
Good technical knowledge to understand and resolve technical problems.
Good knowledge of data protection and information security/governance issues.
Practical understanding of NHS IT Security issues.

Employer details

Employer name

Isle of Wight NHS Trust

Address

Queen Alexandra Hosp, Southwick Hill Road, Cosham

Portsmouth

PO6 3LY

Employer's website

https://www.iow.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Isle of Wight NHS Trust

Address

Queen Alexandra Hosp, Southwick Hill Road, Cosham

Portsmouth

PO6 3LY

Employer's website

https://www.iow.nhs.uk/ (Opens in a new tab)