Technical Services Supervisor

Job summary

Band 7 : £47,810 - £54,710

Full time: 37.5 hours per week

Contract: 2 Years Secondment Opportunity

This vacancy is open to Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust only

Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this.

Main duties of the job

Play a lead specialist technical role in the provision of effective, efficient and fully integrated IT operational services that maximise their availability and integrity for end-users and optimise the value gained by the Trust from its investment in IT. This will be achieved by:

Delivering new and modified IT systems that address IT security, performance and availability & lifecycle requirements

Supporting software and hardware installations, specifications, testing and service transition within datacentre services and end user solutions

Supporting the Trust in meeting business objectives by contributing to assessment of potential technology innovations and, where approved, assisting their implementation

Supporting the Digital Departments ITIL processes, providing professional guidance in and execution of Incident, Request Fulfilment, Change, Release, Configuration, Problem, Performance, and Availability Management

Applying operating procedures for all systems hosted within the Trust Data Centres so they are operating at their optimum performance, availability to IT users and integrity of their data

Providing specialist and professional support across the three primary functions within Information Technology: Operations Centre, Service Operation and Infrastructure Services

Deputise for Head of Service Delivery as required, acting as an escalation point

About us

Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this.

The vision for our single corporate services is to:

• Be an employer of choice for corporate talent, attracting and retaining people who share our values for excellence in care and welcome the opportunity to benefit from the broad range of flexible career and development opportunities we can offer.
• Improve efficiency through simplified and standardised policies, processes, and systems, drawing on the best from both Trusts.
• Do things once and reduce any duplication on transactional tasks giving corporate staff the ability to focus on higher value and more diverse activities.
• Co-invest in the latest digital solutions and standardise our approach, meaning we do things once for both organisations.
• Improve learning and development opportunities and sharing best practice, upskilling both Trusts.
• Co-locate teams in purpose-built facilities on the Island and in Portsmouth to enable closer working and sharing.
• Build resilience for individuals and our teams.

You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally.

Employer details

Employer name

Isle of Wight NHS Trust

Address

Queen Alexandra Hosp, Southwick Hill Road

Cosham

Portsmouth

Portsmouth

PO6 3LY

Employer's website

https://www.iow.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Isle of Wight NHS Trust

Address

Queen Alexandra Hosp, Southwick Hill Road

Cosham

Portsmouth

Portsmouth

PO6 3LY

Employer's website

https://www.iow.nhs.uk/ (Opens in a new tab)

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