Isle of Wight NHS Trust

Endoscopy Bookings Officer

The closing date is 09 December 2025

Job summary

We are recruiting for an Endoscopy Booking Clerk who wishes to join #TeamIOWNHS. You should share our passion and drive to ensure that our patients receive quality and compassionate care and work with us to ensure the Trust continues its journey towards "working together, Improving together".

The endoscopy unit, which holds JAG accreditation, undertakes a variety of endoscopy procedures both diagnostic and therapeutic including gastroscopy, colonoscopy, bronchoscopy and Flexible Cystoscopy.

We are currently recruiting to two vacancies within the endoscopy booking team. One full-time post ( 37.5 hours per week) and also a part time position (17.5 hours per week) Working pattern to be negotiated upon appointment.

This role will be working in a busy dynamic working environment ensuring accurate and efficient booking of endoscopic procedures ensuring full utilisation of the endoscopy theatre suite.

This fast paced role will provide the right candidate with variety and an ongoing sense of achievement. This role is situated in the administrative hub within the unit where you will be supported by a high quality and enthusiastic team.

Main duties of the job

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

We are passionate about providing excellent CARE, which is why our values are Compassion, Accountable, Respect and Everyone counts. Our mission is to make sure that our community is at the heart of everything we do and that we hold our values across all our services.

We are committed to endorsing inclusion, diversity and multiculturalism throughout out services and as such, our procedures and policies ensure that applicants are always treated fairly throughout the recruitment process.

Why not come and see for yourself the CARE we give to our patients and staff. Apply to be part of our team today.

About us

Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire Trust's beach hut in Ryde. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.

The Isle of Wight is a unique and stunning gem located off the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes. London can be reached in 90 minutes by rail from Southampton or Portsmouth. The island offers an amazing coastline with beautiful countryside, year-round events, festivals and award-winning attractions.

Date posted

25 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata, per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

470-25-0038-CJW

Job locations

St. Mary's Hospital

Parkhurst Road

Newport, Isle of Wight

PO30 5TG

Job description

Job responsibilities

Managing waiting lists in accordance to NHS guidance and internal access policy

Providing excellent patient communication skills both on the telephone and in person

Supporting the Endoscopy Clinical team with tasks to ensure smooth running of the unit on a daily basis

To manage challenging and sometimes upsetting conversations with patients

Job description

Job responsibilities

Managing waiting lists in accordance to NHS guidance and internal access policy

Providing excellent patient communication skills both on the telephone and in person

Supporting the Endoscopy Clinical team with tasks to ensure smooth running of the unit on a daily basis

To manage challenging and sometimes upsetting conversations with patients

Person Specification

Qualifications & Role Specific Knowledge

Essential

Good standard of secondary education - 3 GCSEs or equivalent
Relevant experience preferably in a healthcare setting

Desirable

Ability to use Word, Email and Hospital IT systems

Aptitudes

Essential

Flexibility in line with service needs
Self-motivated and able to use own initiative
Reliable & punctual

Abilities

Essential

Ability to relate and communicate effectively with staff at all levels
Ability to work to deadlines
Ability to work independently and as part of a team
Ability to constantly re-evaluate workload and change priorities according to service demand

Communication Skills

Essential

Must be able to use a variety of communication methods
Must remain calm and professional under pressure

Person Specification

Qualifications & Role Specific Knowledge

Essential

Good standard of secondary education - 3 GCSEs or equivalent
Relevant experience preferably in a healthcare setting

Desirable

Ability to use Word, Email and Hospital IT systems

Aptitudes

Essential

Flexibility in line with service needs
Self-motivated and able to use own initiative
Reliable & punctual

Abilities

Essential

Ability to relate and communicate effectively with staff at all levels
Ability to work to deadlines
Ability to work independently and as part of a team
Ability to constantly re-evaluate workload and change priorities according to service demand

Communication Skills

Essential

Must be able to use a variety of communication methods
Must remain calm and professional under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Isle of Wight NHS Trust

Address

St. Mary's Hospital

Parkhurst Road

Newport, Isle of Wight

PO30 5TG

Employer's website

https://www.iow.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Isle of Wight NHS Trust

Address

St. Mary's Hospital

Parkhurst Road

Newport, Isle of Wight

PO30 5TG

Employer's website

https://www.iow.nhs.uk/ (Opens in a new tab)