Isle of Wight NHS Trust

Volunteer Support Officer

The closing date is 30 November 2025

Job summary

This is an internal vacancy and we invite applications from employees of Portsmouth Hospitals University Trust and the Isle of Wight NHS Trust only.

We are excited to share this wonderful development opportunity within our Voluntary Services team.

This is a fantastic chance to get involved in shaping and supporting our amazing community of over 450 enthusiastic volunteers across the organisation. You'll help ensure they feel welcomed, supported, valued and ready to make a real difference for our patients and teams.

Main duties of the job

To provide support to the Deputy Voluntary Services Manager assisting with the management and development of an effective voluntary service.
Oversee the day-to-day welfare of volunteers from across the trust and its partners.
To be responsible for ensuring effective and efficient recruitment procedures for volunteers within the Trust, and its charity partners.
To co-ordinate the collection of patient feedback through surveys by the Patient experience volunteers
Handling all applications for current vacancies and responding to new requests or areas for development of voluntary help.
To manage, undertake and organise induction and on-the-job training for volunteers.
Ensuring that volunteers feel valued/recognised for their contribution and regularly review retention of volunteers.

About us

Working as a partnership, both IWT and PHU have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this. The creation of a single corporate service (SCS) is essential for us to support our clinical and operational services, and our wider transformation programme.

Our vision is:

Be an employer of choice for corporate talent, attracting and retaining people who share our values for excellence in care and welcome the opportunity to benefit from the broad range of flexible career and development opportunities we can offer.
Improve efficiency through simplified and standardised policies, processes, and systems, drawing on the best from both Trusts.
Do things once and reduce any duplication on transactional tasks giving corporate staff the ability to focus on higher value and more diverse activities.
Co-invest in the latest digital solutions and standardise our approach, meaning we do things once for both organisations.
Improve learning and development opportunities and sharing best practice, upskilling both Trusts.
Co-locate teams in purpose-built facilities on the Island and in Portsmouth to enable closer working and sharing.
Build resilience for individuals and our teams.

The SCS is delivered across IWT or PHU , you may be based at either and may be required to undertake business travel between sites.

This vacancy is part of the Single Corporate Services Division.

Date posted

20 November 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

REF1877M

Job locations

Queen Alexandra Hosp, Southwick Hill Road

Cosham

Portsmouth

PO6 3LY

Job description

Job responsibilities

NHS Band 4: Salary £27,485 - £30,162.

Contract: Fixed Term 12 months

Full time: 37.5 hours per week.

You will:

Communicate positively and builds great relationships
Bring empathy, kindness, and a supportive approach
Enjoy working with people and helping others succeed
Be passionate about improving both patient and volunteer experience
Bring fresh ideas and embrace a team-focused way of working
Support volunteers day-to-day in their roles
Lead on welfare and wellbeing
Support the recruitment of volunteers
Work closely with other teams across the organisation
Help volunteers feel connected, appreciated, and listened to
Promote our values and an inclusive culture.

For full details of this role, please refer to the enclosed Job Description.

Job description

Job responsibilities

NHS Band 4: Salary £27,485 - £30,162.

Contract: Fixed Term 12 months

Full time: 37.5 hours per week.

You will:

Communicate positively and builds great relationships
Bring empathy, kindness, and a supportive approach
Enjoy working with people and helping others succeed
Be passionate about improving both patient and volunteer experience
Bring fresh ideas and embrace a team-focused way of working
Support volunteers day-to-day in their roles
Lead on welfare and wellbeing
Support the recruitment of volunteers
Work closely with other teams across the organisation
Help volunteers feel connected, appreciated, and listened to
Promote our values and an inclusive culture.

For full details of this role, please refer to the enclosed Job Description.

Person Specification

Qualifications

Essential

NVQ4 in Administration or equivalent level administration knowledge and experience
ECDL (European Computer Driving License) or equivalent qualification
Evidence of continuing professional and personal development
Certificate in Personnel Practice or equivalent qualification or experience

Experience

Essential

Experience or understanding of creating electronic records, electronic filing systems
Experience to manage a diverse workload whilst dealing with frequent interruptions
Experience of dealing with confidential and complex information
Experience of managing a team
Experience to meet deadlines and to work under pressure
Experience of working in healthcare or social care administrative setting
Experience of dealing with people in distress in a calm and confident manner

Additional criteria

Essential

Advanced IT skills in Microsoft Office packages
Advanced knowledge of a range of administrative procedures
Exceptional organisational skills
Knowledge of voluntary services

Person Specification

Qualifications

Essential

NVQ4 in Administration or equivalent level administration knowledge and experience
ECDL (European Computer Driving License) or equivalent qualification
Evidence of continuing professional and personal development
Certificate in Personnel Practice or equivalent qualification or experience

Experience

Essential

Experience or understanding of creating electronic records, electronic filing systems
Experience to manage a diverse workload whilst dealing with frequent interruptions
Experience of dealing with confidential and complex information
Experience of managing a team
Experience to meet deadlines and to work under pressure
Experience of working in healthcare or social care administrative setting
Experience of dealing with people in distress in a calm and confident manner

Additional criteria

Essential

Advanced IT skills in Microsoft Office packages
Advanced knowledge of a range of administrative procedures
Exceptional organisational skills
Knowledge of voluntary services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Isle of Wight NHS Trust

Address

Queen Alexandra Hosp, Southwick Hill Road

Cosham

Portsmouth

PO6 3LY

Employer's website

https://www.iow.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Isle of Wight NHS Trust

Address

Queen Alexandra Hosp, Southwick Hill Road

Cosham

Portsmouth

PO6 3LY

Employer's website

https://www.iow.nhs.uk/ (Opens in a new tab)