Improvement Facilitator

Job description

Job responsibilities

This is an internal vacancy and we invite applications from employees of Portsmouth Hospital's University Trust and Isle of Wight NHS Trust only.

The single corporate service is delivered across both organisation. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally.

NHS Band 6: Salary £38,682 - £46,580 per annum

Hours:37.5 per week

Contract Type: Permanent

You will be an excellent relationship builder, able to work with multiple, varied stakeholders and coach people to continuously improve how they work. Whilst being able to work across both Portsmouth Trust and Isle of Wight Trust it is anticipated that they will need to be on-site at QAH at least 3 days per week.

The Improvement Facilitator will be enthusiastic and passionate about helping people and teams to improve how they work. They will be confident when dealing with data to assist colleagues to prioritise where their efforts can deliver the largest impact. A natural people person, they will be able to engage effectively with colleagues, building a rapport and trust so that others see them as someone they can rely on to help them achieve their best. In practice, this involves:

• Teaching staff about Improvement tools, techniques and methodologies
• Working alongside colleagues, acting as the Improvement expert, coaching staff to continuously improve
• Developing and embedding improvement huddles in frontline services
• Providing insight through go and see to aid understanding of problems

For full details of this role, please refer to the enclosed Job Description.

Person Specification

Qualifications

Essential

• Degree Level or equivalent experience.
• Completion of QI awareness level training or equivalent level of knowledge/experience.
• Evidence of additional on-going training and development in-line with the specific requirements of this role.

Desirable

• Improvement training/education at foundation level or equivalent experience (e.g. Lean Yellow Belt, QSIR Fundamentals, IHI Model for Improvement, PHUT Advanced Improvement Leader training).
• Degree in a health-related subject or equivalent experience working in a healthcare setting.

Experience

Essential

• Experience of improving workplace processes and ways of working.
• Experience of coaching or facilitating others to improve and develop.
• Experience of co-ordinating a project / programme / workstream with delivery of outputs to required time, quality and cost.
• Experience in presenting to groups and facilitating workshops, meetings and engagement sessions.
• Experience of working in a multi-disciplinary environment/complex organisation.

Desirable

• Experience of working successfully with colleagues/service leads/managers in continuous improvement and service re-design.
• Experience in delivering training.
• Experience of using NHS information, benchmarking data and hospital information systems.

Skills and Knowledge

Essential

• Ability to plan, manage and implement work activities in a time constrained environment.
• Good analytical and problem solving skills.
• Ability to gather data, compile information logically and prepare draft reports.
• Skills in using and developing improvement documentation/standard work.
• Strong interpersonal skills and ability to work effectively with staff at all levels in the Trust.
• Effective communication skills, both orally and in writing.

Desirable

• Evidence of influencing skills in complex and highly contentious situations.
• Able to present with confidence to a variety of audiences.
• Good IT skills with experience of using Excel for analysing and producing data, collating PowerPoint presentations, Word for producing professional briefing documents and Visio for process-mapping

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Isle of Wight NHS Trust

Address

Queen Alexandra Hosp, Southwick Hill Road, Cosham

Portsmouth

PO6 3LY

Employer's website

https://www.iow.nhs.uk/ (Opens in a new tab)