Job summary
Internal Only
This role is office based.
Location: Queen Alexandra Hospital, Cosham, Portsmouth, PO6 3LY
ALERT is a multi-professional course to train staff in recognising patient deterioration and act appropriately in treating the acutely unwell.
ALERT HQ is based at Portsmouth Hospitals University Trust and has developed a suite of courses.
ALERTis a national and internationally recognised course and has taught to date over 200,000 people in clinical practice across all areas and specialities of healthcare. It is updated everyfour years to reflect best evidence-based practice and continues to be a committed course to enhancing confidence and ability for clinical staff across all sectors.
The ALERT team is looking to recruit an enthusiastic and dedicated administrator to help support the efficient and smooth running of the Suite of courses both internally and to external customers nationally and internationally providing exceptional customer service to ensure customer retention and growth.
Main duties of the job
The successful candidate will demonstrate excellent customer service skills, be able to work under pressure and to deadlines, contributing to;
- Providingadministerial support with the ALERT administrator counterpart to the ALERT Professional Education Team with co-ordination and Administration of courses and programmes for staff and students
- Co-ordinate Induction of staff with the ALERT Suite of Courses, being the first point of call for both Trust employees and External Customers.
- Issue and maintain licences of ALERT Suite of Courses communicating expiry dates where necessary.
- Liaising with customers and prospectus customers providing relevant information on the ALERT Suite of courses.
We expect you to be able to work on your own initiative with the ability to effectively organise your own workload. Experience raising purchase orders, invoicing and liaising with various people across different trusts and organisations would be advantageous however, full training and support will be provided.
About us
Our vision for Single Corporate ServicesIsle of Wight NHS Trust (IWT) and Portsmouth Hospitals University NHS Trust (PHU) have a shared vision of a single corporate service across our two organisations, supported by a single set of identical systems and processes, under joint leadership, to drive significant efficiencies, improve employee experience, and return time to patient care.
This vacancy is part of the Single Corporate Services Division.
Why are we changing the way we deliver Corporate Services?Working as a partnership, both IWT and PHU have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this. The creation of a single corporate service is essential for us to support our clinical and operational services, and our wider transformation programme.
Job description
Job responsibilities
The vision for our single corporate services is to:
- Be an employer of choice for corporate talent, attracting and retaining people who share our values for excellence in care and welcome the opportunity to benefit from the broad range of flexible career and development opportunities we can offer.
- Improve efficiency through simplified and standardised policies, processes, and systems, drawing on the best from both Trusts.
- Do things once and reduce any duplication on transactional tasks giving corporate staff the ability to focus on higher value and more diverse activities.
- Co-invest in the latest digital solutions and standardise our approach, meaning we do things once for both organisations.
- Improve learning and development opportunities and sharing best practice, upskilling both Trusts.
- Co-locate teams in purpose-built facilities on the Island and in Portsmouth to enable closer working and sharing.
- Build resilience for individuals and our teams.
The single corporate service is delivered across both organisation. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally.
For further details, please see enclosed Job Description.
Please note, this position has also been advertised on the Portsmouth Hospitals University Trust jobs page. If you are interested in this position and wish to apply, there is no requirement for you to submit two separate applications.
Please note your application may be transferred to the Portsmouth Hospitals University NHS Trust Applicant Tracking System (ATS) if you are selected for an interview.
Job description
Job responsibilities
The vision for our single corporate services is to:
- Be an employer of choice for corporate talent, attracting and retaining people who share our values for excellence in care and welcome the opportunity to benefit from the broad range of flexible career and development opportunities we can offer.
- Improve efficiency through simplified and standardised policies, processes, and systems, drawing on the best from both Trusts.
- Do things once and reduce any duplication on transactional tasks giving corporate staff the ability to focus on higher value and more diverse activities.
- Co-invest in the latest digital solutions and standardise our approach, meaning we do things once for both organisations.
- Improve learning and development opportunities and sharing best practice, upskilling both Trusts.
- Co-locate teams in purpose-built facilities on the Island and in Portsmouth to enable closer working and sharing.
- Build resilience for individuals and our teams.
The single corporate service is delivered across both organisation. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally.
For further details, please see enclosed Job Description.
Please note, this position has also been advertised on the Portsmouth Hospitals University Trust jobs page. If you are interested in this position and wish to apply, there is no requirement for you to submit two separate applications.
Please note your application may be transferred to the Portsmouth Hospitals University NHS Trust Applicant Tracking System (ATS) if you are selected for an interview.
Person Specification
Qualifications, Experience & Skills and Knowledge
Essential
- NVQ 3 in Administration or equivalent
- Skill in working with cross-functional teams.
- Typing and Word Processing Skills or Qualification
Desirable
- Customer Care Qualification Desirable or Customer Service experience
Person Specification
Qualifications, Experience & Skills and Knowledge
Essential
- NVQ 3 in Administration or equivalent
- Skill in working with cross-functional teams.
- Typing and Word Processing Skills or Qualification
Desirable
- Customer Care Qualification Desirable or Customer Service experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
