Job summary
INTERNAL APPLICANTS ONLY
We are recruiting fora Booking Officer- Children's Outpatients who wishes to join #TeamIOWNHS. You should share our passion and drive to ensure that our patients receive quality and compassionate care and work with us to ensure the Trust continues its journey towards "great people, great place".
We are looking for an enthusiastic and motivated individual to join our extremely busy department, within the Child and Family Services.
The post holder will ideally have experience in a similar role. Knowledge of patient record systems, E-referrals, RTT targets, or extensive previous administration experience ideally in a healthcare setting.
Main duties of the job
You will undertake a wide variety of roles, the booking of patients first and follow up appointments and reception duties.
You should have well- developed interpersonal skills, be able to converse in a positive manner at all levels. Be dependable and with a flexible working attitude. Possess strong organisational skills, be able to deliver objectives within agreed time frame, and have a flexible approach to the involving needs of the service. A good telephone manner, excellent keyboard skills and experience in Microsoft office packages. Be able to embrace the constant fast pace within the department.
We are passionate about providing excellent CARE, which is why our values are Compassion, Accountable, Respect and Everyone counts. Our mission is to make sure that our community is at the heart of everything we do and that we hold our values across all our services.
We are committed to endorsing inclusion, diversity and multiculturalism throughout out services and as such, our procedures and policies ensure that applicants are always treated fairly throughout the recruitment process.
About us
We serve a population of approximately 150,000 residents, making the services we offer variable and personalised with a flexible approach to our service users. Every day brings a fresh challenge to our staff and being part of our island gives you the opportunity to work as one cohesive team.
Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire Trust's beach hut in Ryde. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.
The Isle of Wight is a unique and stunning gem located off the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes. London can be reached in 90 minutes by rail from Southampton or Portsmouth. There is a regional airport at Southampton, with flights to many European destinations as well as UK mainland cities. The island offers an amazing coastline with beautiful countryside, year-round events, festivals and award-winning attractions.
Job description
Job responsibilities
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
Job description
Job responsibilities
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
Person Specification
Essential
Essential
- Handling case notes and deliveries
- Call handling and speaking with patients/ customers
- Standard keyboard skills
- Flexibility in line with service needs
- Self- motivated and able to use own initiative
- Reliable and punctual
- Ability to work to deadlines ensuring quality
- Ability to constantly revaluate workload and change priorities according to service demand
- Must be able to use a variety of communication methods e.g. e-mail, telephone, face to face tailoring styles and approach relevant to the situation
Qualifications
Essential
- Good standard of secondary education equivalent to 5 GCSEs
- Relevant experience preferably in a healthcare setting
- Ability to use Word, Email and Hospital IT systems
- NVQ level 2 in appropriate subject or relevant business administration experience in the healthcare or client facing roles
Person Specification
Essential
Essential
- Handling case notes and deliveries
- Call handling and speaking with patients/ customers
- Standard keyboard skills
- Flexibility in line with service needs
- Self- motivated and able to use own initiative
- Reliable and punctual
- Ability to work to deadlines ensuring quality
- Ability to constantly revaluate workload and change priorities according to service demand
- Must be able to use a variety of communication methods e.g. e-mail, telephone, face to face tailoring styles and approach relevant to the situation
Qualifications
Essential
- Good standard of secondary education equivalent to 5 GCSEs
- Relevant experience preferably in a healthcare setting
- Ability to use Word, Email and Hospital IT systems
- NVQ level 2 in appropriate subject or relevant business administration experience in the healthcare or client facing roles
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
