Job summary
Ambulance Emergency Care Assistant
Band 3 - £24,071 - £25,674 plus unsocial hours enhancement under section 2 Agenda for Change.
FULL TIME PERMANENT ROLE
12 hour rotational shifts including days, lates, nights and Bank Holidays over 7 days of the week, plus unsocial hours enhancement under section 2 Agenda for Change
We are recruiting for Emergency Care Assistantswho wish to join #TeamIOWNHS. You should share our passion and drive to ensure that our patients receive quality and compassionate care and work with us to ensure the Trust continues its journey towards "great people, great place".
The role will be based at the Isle of Wight Ambulance Service station which is at St Mary's Hospital, full training will be provided and candidates must be able to commit to attending a 10 week training programme which consists of induction, clinical and driver training which includes blue light conditions.
Applicants will need to have a minimum of a provisional C1 driving licence and have passed both their theory and hazard perception tests before their start date.
We are currently inviting applicants who can commence their training end of March 2025 - and are available to attend the full 10 weeks of training.
Main duties of the job
To support clinically qualified practitioners / Registered Professionals in the provision of high quality and effective pre-hospital clinical care to the community, responding, when appropriate using advanced emergency driving skills, to medical emergencies, inter-hospital transfers, urgent hospital admissions and other allocated operational duties commensurate with the role and responsibilities, supporting the provision of clinical, social and holistic care to patients in a pre-hospital environment, safely and within appropriate level of training and competency
To act in accordance with Trust policies, procedures and protocols, ECA scope of practice, appropriate sections of the Joint Royal Colleges Ambulance Liaison Committee (JRCALC) guidelines and current legislation at all times
We are passionate about providing excellent CARE, which is why our values are Compassion, Accountable, Respect and Everyone counts. Our mission is to make sure that our community is at the heart of everything we do and that we hold our values across all our services.
We are committed to endorsing inclusion, diversity and multiculturalism throughout out services and as such, our procedures and policies ensure that applicants are always treated fairly throughout the recruitment process.
Why not come and see for yourself the CARE we give to our patients and staff. Apply to be part of our team today.
About us
Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire Trust's beach hut in Ryde. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.
The Isle of Wight is a unique and stunning gem located off the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes. London can be reached in 90 minutes by rail from Southampton or Portsmouth. The island offers an amazing coastline with beautiful countryside, year-round events, festivals and award-winning attractions.
Our 2020-2025 strategy sets out to ensure that we continue to be a provider of excellent and compassionate care. As part of this strategy, we are proactively taking steps to ensure that we recruit and retain the highest quality of talent to provide CARE and we would welcome applications from under-represented groups to ensure our Trust is an inclusive and diverse employer.
Job description
Job responsibilities
Communication and Relationships
- To maintain timely communications with the Emergency Control Centre.
- To communicate and work with other emergency services, relevant authorities, healthcare professionals and the general public in an appropriate and professional manner.
- To ensure that the Emergency Control Centre is made aware of operational availability and respond as instructed at all times.
- Identifies and uses the most effective means of communication appropriate to the situation and the individuals involved.
- Is motivated to work together with others and in a variety of different teams to ensure effective teamwork.
Analysis and Judgement
To support the work of qualified practitioners by using appropriate knowledge and skills in order to assist them make professional judgements, conducting diagnostic procedures and treatments, under the supervision of a qualified practitioners, safely and to the appropriate level of training and competency for the role, in accordance with procedures, guidelines, scope of practice and protocols.
To carry out vehicle equipment checks and restock as required at the start of duty in accordance with Trust policy and procedures, ensuring that the vehicle is roadworthy, properly kitted, cleaned (paying particular attention to infection control) and stocked, faults or omissions reported and all appropriate recording procedures completed.
To drive Trust vehicles in accordance with the Road Traffic Law, the Highway Code and Trust policy guidelines and current legislation.
To maintain competency to operate all equipment clinical, non clinical, and information systems - used during the course of duties, ensuring the efficient and effective operation of equipment, and the safe use of equipment at all times, reporting faults in the appropriate manner.
To ensure that all clinical waste is disposed of according to Trust policy and current legislation.
To provide initial scene management and support to qualified practitioners, when first on scene in the case of multiple casualties and major incidents, in accordance with Trust policy and procedure, until relieved by an appropriate officer.
To assist in HALO (Hospital Ambulance Liaison Officer) duties at receiving hospital when required, having responsibility for the care of patients, in line with their scope of practice, in the department with other IWAS colleagues and working closely with hospital staff in the management of patients.
To report any incidences of risk, neglect, abuse or endangerment to vulnerable children or adults in accordance with Trust Safeguarding policy.
To report any untoward incident immediately and in accordance with Trust policy. This may include participate/attend court, or other legal proceedings, as appropriate.
To carry out daily routine vehicle checks, e.g. oil, water, brake fluid, battery levels and tyre tread pressure.
Responsible and accountable for ensuring those vehicles are in a roadworthy condition before use.
Report any defects and / or damage as required (vehicle daily inspection) to the Operational Station Manager / Fleet Engineering Manager as appropriate.
To maintain the interior and exterior of emergency vehicles in a state of cleanliness in line with current Infection Prevention and Control Policy.
Use all Trust / Service equipment, facilities and premises in a careful and proper manner, with due regard for the security of such items and safety of self and others.
To carry out daily equipment checks, maintain and clean equipment following patient use adhering to current Infection Prevention and Control (IPC) Policy.
Planning and Organising
To undertake all mandatory training and training related to the advancement of patient care commensurate with this role.
To undertake continuous professional training and development, maintaining a portfolio of practical and clinical evidence, in accordance with the requirements of the Trust.
Aspire to achieve clinical excellence at all times.
Sets and maintains a high level of personal and professional standards.
Learns from experience and strives to continually improve
Patient and Client Care
- To respond immediately to emergency calls, hospital admissions, hospital transfers and other operational transport duties, as indicated by the Emergency Control Centre. This needs to be in accordance with operational requirements, clinical guidelines, local competencies, policies, protocols, scope of practice, and procedures. This needs to be commensurate with this role as part of a clinical crew or as a solo response to back up a clinician already on scene that has requested back up.
- To ensure compliance with the appropriate sections of the JRCALC guidelines, policies, procedures, protocols and scope of practice at all times, being personally accountable and responsible for clinical decisions made during the course of duty, ensuring patients receive the highest quality and standard of holistic care and attention.
- To ensure informed consent is obtained before treatment or intervention is undertaken, and to ensure that the communication of information between self, the patient and colleagues is handled sensitively, clearly, pro-actively and in a manner mindful of patient confidentiality.
- To ensure a continuous duty of care to patients, within the level of training and competency of this role, ensuring an appropriate level of monitoring and treatment is maintained and continued until the patient is either discharged or transferred to the care of another healthcare professional.
- To be involved in see and treat scenarios and often communicating with patients GPs/ OOH services and other referral pathways which include falls, safeguarding, Mental Health to manage patients appropriately when supporting the clinician.
- To ensure that a clear handover report is provided when the patient is handed into the care of another health professional. This should record all pertinent patient information, in accordance with Trust procedure and that the transfer of patients into the care of others is conducted according to procedure.
- To ensure the safe transfer of patients, to and from vehicles, following health and safety and other appropriate protocols and procedures, being mindful of the safety of patients, self, colleagues and others, using appropriate equipment and manual handling techniques.
- To respond to and communicate with patients, relatives, colleagues, other health professionals, other emergency responders and members of the public in a calm, caring and professional manner, treating them with dignity and respect at all times, regardless of the circumstance.
- To ensure that patient confidentiality is maintained at all times and that personal / clinical information is only disclosed in accordance with Trust policy, procedure and protocol and in accordance with Caldicott regulations, whilst ensuring that all appropriate information is recorded in a timely and efficient manner.
- To undertake a dynamic risk assessment on arrival at the scene of an incident in accordance with Trust policy and professional guidelines, having due regard for the health and safety of self and others, and to request additional support appropriate to the circumstances through the Emergency Control Centre.
- To practice in accordance with protocol and current legislation governing the use and administration of medicines and prescription only medicines specifically oxygen, Entonox and/or standard operating procedures where applicable to the role.
- To be responsible for the security of patients property and patients valuables during the transportation and hand-over at their destination.
- To respond to significant, major or hazardous incidents in accordance with policy, procedure and guidelines.
Service and Policy Development
Proactively and positively contributes to the successful overall performance of the Trust.
Support the Service in achievement of the National Ambulance Response Programme performance standards (ARP).
Managing Financial Resources
To ensure efficient use of medical supplies ensuring adequate levels are available throughout the shift.
Ensure Ambulance Resources are refuelled in line with policy and Standard Operating Procedures.
People Management and Development
To maintain a current valid driving licence and produce all relevant documentation on request by your Line Manager.
To undertake all mandatory training, re-certification and any advancement in patient care training commensurate with the role.
Information System use and management
- To ensure compliance with:
- Patient Clinical Record completion (including electronic)
- Clinical Guidelines
- Patient Care Record submission to Medical Records
- Patient Care Record pulling for audit purposes
- Any other documentation relating to Trust business
- Comply with Trust / Service procedures and current legislation on drug acquisition, administration, relevant record keeping and security.
Involvement is Surveys and Research
Carry out tasks relating to evaluating services e.g. staff questionnaires, audits, clinical and / or equipment trials.
Freedom to Act and Autonomy
To work to level of training commensurate with the role and following Standard Operating Procedures (SOPs).
Job description
Job responsibilities
Communication and Relationships
- To maintain timely communications with the Emergency Control Centre.
- To communicate and work with other emergency services, relevant authorities, healthcare professionals and the general public in an appropriate and professional manner.
- To ensure that the Emergency Control Centre is made aware of operational availability and respond as instructed at all times.
- Identifies and uses the most effective means of communication appropriate to the situation and the individuals involved.
- Is motivated to work together with others and in a variety of different teams to ensure effective teamwork.
Analysis and Judgement
To support the work of qualified practitioners by using appropriate knowledge and skills in order to assist them make professional judgements, conducting diagnostic procedures and treatments, under the supervision of a qualified practitioners, safely and to the appropriate level of training and competency for the role, in accordance with procedures, guidelines, scope of practice and protocols.
To carry out vehicle equipment checks and restock as required at the start of duty in accordance with Trust policy and procedures, ensuring that the vehicle is roadworthy, properly kitted, cleaned (paying particular attention to infection control) and stocked, faults or omissions reported and all appropriate recording procedures completed.
To drive Trust vehicles in accordance with the Road Traffic Law, the Highway Code and Trust policy guidelines and current legislation.
To maintain competency to operate all equipment clinical, non clinical, and information systems - used during the course of duties, ensuring the efficient and effective operation of equipment, and the safe use of equipment at all times, reporting faults in the appropriate manner.
To ensure that all clinical waste is disposed of according to Trust policy and current legislation.
To provide initial scene management and support to qualified practitioners, when first on scene in the case of multiple casualties and major incidents, in accordance with Trust policy and procedure, until relieved by an appropriate officer.
To assist in HALO (Hospital Ambulance Liaison Officer) duties at receiving hospital when required, having responsibility for the care of patients, in line with their scope of practice, in the department with other IWAS colleagues and working closely with hospital staff in the management of patients.
To report any incidences of risk, neglect, abuse or endangerment to vulnerable children or adults in accordance with Trust Safeguarding policy.
To report any untoward incident immediately and in accordance with Trust policy. This may include participate/attend court, or other legal proceedings, as appropriate.
To carry out daily routine vehicle checks, e.g. oil, water, brake fluid, battery levels and tyre tread pressure.
Responsible and accountable for ensuring those vehicles are in a roadworthy condition before use.
Report any defects and / or damage as required (vehicle daily inspection) to the Operational Station Manager / Fleet Engineering Manager as appropriate.
To maintain the interior and exterior of emergency vehicles in a state of cleanliness in line with current Infection Prevention and Control Policy.
Use all Trust / Service equipment, facilities and premises in a careful and proper manner, with due regard for the security of such items and safety of self and others.
To carry out daily equipment checks, maintain and clean equipment following patient use adhering to current Infection Prevention and Control (IPC) Policy.
Planning and Organising
To undertake all mandatory training and training related to the advancement of patient care commensurate with this role.
To undertake continuous professional training and development, maintaining a portfolio of practical and clinical evidence, in accordance with the requirements of the Trust.
Aspire to achieve clinical excellence at all times.
Sets and maintains a high level of personal and professional standards.
Learns from experience and strives to continually improve
Patient and Client Care
- To respond immediately to emergency calls, hospital admissions, hospital transfers and other operational transport duties, as indicated by the Emergency Control Centre. This needs to be in accordance with operational requirements, clinical guidelines, local competencies, policies, protocols, scope of practice, and procedures. This needs to be commensurate with this role as part of a clinical crew or as a solo response to back up a clinician already on scene that has requested back up.
- To ensure compliance with the appropriate sections of the JRCALC guidelines, policies, procedures, protocols and scope of practice at all times, being personally accountable and responsible for clinical decisions made during the course of duty, ensuring patients receive the highest quality and standard of holistic care and attention.
- To ensure informed consent is obtained before treatment or intervention is undertaken, and to ensure that the communication of information between self, the patient and colleagues is handled sensitively, clearly, pro-actively and in a manner mindful of patient confidentiality.
- To ensure a continuous duty of care to patients, within the level of training and competency of this role, ensuring an appropriate level of monitoring and treatment is maintained and continued until the patient is either discharged or transferred to the care of another healthcare professional.
- To be involved in see and treat scenarios and often communicating with patients GPs/ OOH services and other referral pathways which include falls, safeguarding, Mental Health to manage patients appropriately when supporting the clinician.
- To ensure that a clear handover report is provided when the patient is handed into the care of another health professional. This should record all pertinent patient information, in accordance with Trust procedure and that the transfer of patients into the care of others is conducted according to procedure.
- To ensure the safe transfer of patients, to and from vehicles, following health and safety and other appropriate protocols and procedures, being mindful of the safety of patients, self, colleagues and others, using appropriate equipment and manual handling techniques.
- To respond to and communicate with patients, relatives, colleagues, other health professionals, other emergency responders and members of the public in a calm, caring and professional manner, treating them with dignity and respect at all times, regardless of the circumstance.
- To ensure that patient confidentiality is maintained at all times and that personal / clinical information is only disclosed in accordance with Trust policy, procedure and protocol and in accordance with Caldicott regulations, whilst ensuring that all appropriate information is recorded in a timely and efficient manner.
- To undertake a dynamic risk assessment on arrival at the scene of an incident in accordance with Trust policy and professional guidelines, having due regard for the health and safety of self and others, and to request additional support appropriate to the circumstances through the Emergency Control Centre.
- To practice in accordance with protocol and current legislation governing the use and administration of medicines and prescription only medicines specifically oxygen, Entonox and/or standard operating procedures where applicable to the role.
- To be responsible for the security of patients property and patients valuables during the transportation and hand-over at their destination.
- To respond to significant, major or hazardous incidents in accordance with policy, procedure and guidelines.
Service and Policy Development
Proactively and positively contributes to the successful overall performance of the Trust.
Support the Service in achievement of the National Ambulance Response Programme performance standards (ARP).
Managing Financial Resources
To ensure efficient use of medical supplies ensuring adequate levels are available throughout the shift.
Ensure Ambulance Resources are refuelled in line with policy and Standard Operating Procedures.
People Management and Development
To maintain a current valid driving licence and produce all relevant documentation on request by your Line Manager.
To undertake all mandatory training, re-certification and any advancement in patient care training commensurate with the role.
Information System use and management
- To ensure compliance with:
- Patient Clinical Record completion (including electronic)
- Clinical Guidelines
- Patient Care Record submission to Medical Records
- Patient Care Record pulling for audit purposes
- Any other documentation relating to Trust business
- Comply with Trust / Service procedures and current legislation on drug acquisition, administration, relevant record keeping and security.
Involvement is Surveys and Research
Carry out tasks relating to evaluating services e.g. staff questionnaires, audits, clinical and / or equipment trials.
Freedom to Act and Autonomy
To work to level of training commensurate with the role and following Standard Operating Procedures (SOPs).
Person Specification
Qualifications
Essential
- Full UK manual driving licence
- 4 GCSE's including Maths, English or equivalent qualifications. Functional skills level 2 will be accepted
- C1 category on driving licence (provisional accepted at the time of application as long as it is accompanied with completion and pass of the C1 Theory Test).
Desirable
- Accredited Level 3 Certificate in Emergency Response Ambulance Driving
- Accredited Level 3 Diploma in Ambulance Emergency and Urgent Care Support
- Current First Aid Certificate
Person Specification
Qualifications
Essential
- Full UK manual driving licence
- 4 GCSE's including Maths, English or equivalent qualifications. Functional skills level 2 will be accepted
- C1 category on driving licence (provisional accepted at the time of application as long as it is accompanied with completion and pass of the C1 Theory Test).
Desirable
- Accredited Level 3 Certificate in Emergency Response Ambulance Driving
- Accredited Level 3 Diploma in Ambulance Emergency and Urgent Care Support
- Current First Aid Certificate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
