Switchboard Supervisor

Isle of Wight NHS Trust

This job is now closed

Job summary

Our amazing switchboard team, who have recently been recognised by the Trust with a Hidden Heroes award are looking for a new Supervisor! This small and hard working team do a fantastic job behind the scenes, often going above and beyond to assist patients, their relatives and staff members as well as monitoring emergency systems and managing the Trust emergency 2222 line.

This is a full-time (37.5 hours) permanent contract, the hours are to be worked mainly during office hours but as this is a 24 hour service there will be times when some evening/night and/or weekend work may be required. We will be reviewing and updating the current Job Description when the successful candidate is in post - this will be an exciting opportunity to influence the development of the role and bring fresh ideas into the team.

The appointed candidate will lead the team with enthusiasm and maintain their current high standards. Team Lead experience would be beneficial as well as advanced IT skills and the ability to remain calm in stressful situations whilst assisting others to do the same. This role is diverse, in any week you could be training new staff, supporting existing staff as well as troubleshooting faults with systems, responding to emergency alarms and many other tasks. We are looking for someone with proven leadership skills who can self manage their workload and support the Team to maintain this essential round the clock service.

Main duties of the job

The post holder has responsibility for the provision of a professional, comprehensive and efficient administrative service for the switchboard service within the Clinical Coordination Centre (CCC). This will involve providing a comprehensive administrative service to a specialty team of Switchboard Operators.

The purpose of the Switchboard Operator's job is to operate the telephony and related equipment within the Switchboard Department and maintain an accurate record of on call staff. In addition, the Switchboard Operator monitors alarm systems, operates the hospital 2222 emergency telephone system and distributes accommodation keys, which the post holder will need to have knowledge of. The post holder will be responsible, working in conjunction with the other Switchboard Operators, or alone (dependent on the shift), for the provision of a comprehensive switchboard service to internal and external callers. The post holder is required to develop awareness of Trust policies and procedures, geographical knowledge of the site and dependent sites, as well as awareness of events within the Trust.

The department plays a crucial role in the running of the hospital by providing a continuous communication service both for Trust Staff and users of the services the Trust provides, utilising internal and external communications available.

About us

About Us

The Isle of Wight NHS Trust is the only integrated acute, community, mental health and ambulance health care provider in England. We serve a population of approximately 150,000 residents, making the services we offer variable and personalised with a flexible approach to our service users.

Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire Trust's beach hut in Ryde. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.

The Isle of Wight is a unique and stunning gem located off the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes. London can be reached in 90 minutes by rail from Southampton or Portsmouth. The island offers an amazing coastline with beautiful countryside, year-round events, festivals and award-winning attractions.

Our 2020-2025 strategy sets out to ensure that we continue to be a provider of excellent and compassionate care. As part of this strategy, we are proactively taking steps to ensure that we recruit and retain the highest quality of talent to provide CARE and we would welcome applications from under-represented groups to ensure our Trust is an inclusive and diverse employer.

Date posted

02 May 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year plus unsocial hours enhancements as worked

Contract

Permanent

Working pattern

Full-time

Reference number

470-24-A-0002-TS

Job locations

St Mary's Hospital

Newport, Isle of Wight

PO30 5TG

Job description

Job responsibilities

Attached you will find the job description and person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

A good standard of education to include a minimum of four GCSEs grade A-C (including English and Mathematics
Qualification to Administration/Customer Service NVQ level 2 or equivalent knowledge gained through a combination of experience and short courses (evidence of this required)
Computer literacy using MS Word, Excel, Outlook and Excel and experience with information systems/databases)

Experience

Essential

Evidence of good communication and listening skills- direct, telephone, interpersonal and written.
Ability to communicate with all levels of staff is vital as the successful applicant will be a key team player.

Person Specification

Qualifications

Essential

A good standard of education to include a minimum of four GCSEs grade A-C (including English and Mathematics
Qualification to Administration/Customer Service NVQ level 2 or equivalent knowledge gained through a combination of experience and short courses (evidence of this required)
Computer literacy using MS Word, Excel, Outlook and Excel and experience with information systems/databases)

Experience

Essential

Evidence of good communication and listening skills- direct, telephone, interpersonal and written.
Ability to communicate with all levels of staff is vital as the successful applicant will be a key team player.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information