Job summary
We are recruiting for an Emergency Department Assistant who wishes to join #TeamIOWNHS. You should share our passion and drive to ensure that our patients receive quality and compassionate care and work with us to ensure the Trust continues its journey towards "great people, great place".
Looking for a fast-paced, challenging career in a dynamic setting? This job could be just what you need....
There has arisen a permanent opportunity to join in the ongoing challenge and excitement of the Emergency Department.
We are looking for someone who is dynamic with strong interpersonal skills and has an enthusiasm for assisting medical and surgical patients to join us in our purpose-built unit.
Previous candidates need not apply.
Main duties of the job
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
We are passionate about providing excellent CARE, which is why our values are Compassion, Accountable, Respect and Everyone counts. Our mission is to make sure that our community is at the heart of everything we do and that we hold our values across all our services.
We are committed to endorsing inclusion, diversity and multiculturalism throughout out services and as such, our procedures and policies ensure that applicants are always treated fairly throughout the recruitment process.
Why not come and see for yourself the CARE we give to our patients and staff. Apply to be part of our team today.
About us
The Isle of Wight NHS Trust is the only integrated acute, community, mental health and ambulance health care provider in England. We serve a population of approximately 150,000 residents, making the services we offer variable and personalised with a flexible approach to our service users.
Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire Trust's beach hut in Ryde. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.
The Isle of Wight is a unique and stunning gem located off the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes. London can be reached in 90 minutes by rail from Southampton or Portsmouth. The island offers an amazing coastline with beautiful countryside, year-round events, festivals and award-winning attractions.
Our 2020-2025 strategy sets out to ensure that we continue to be a provider of excellent and compassionate care. As part of this strategy, we are proactively taking steps to ensure that we recruit and retain the highest quality of talent to provide CARE and we would welcome applications from under-represented groups to ensure our Trust is an inclusive and diverse employer.
Job description
Job responsibilities
As fast-paced, 24-hour, high patient flow unit, we are looking for a highly motivated flexible staff member who wishes to assist with the nutrition and hydration needs of our patients. The ability to work with a high standard of compassionate care is essential.
We are passionate about constantly improving our service and delivering high quality care to our patients and strive to build upon our already excellent services.
Provide assistance and support to all team members of the multi-disciplinary team (including other Healthcare Assistant, Housekeepers etc), as directed.
Arrange or where necessary photocopy notes for patient transfer.
Prompt clinical team for patient discharge and liaise with Patient transport where appropriate.
Organise the transfer of patients to other areas if required.
Communicate with Nursing and Medical staff to update them on completion of tasks or where unable to complete.
Liaise with the Registered Nurse in charge / shift coordinator and resolve issues preventing prompt patient transfer out of ED.
Answer the telephone / greet visitors promptly in a polite and professional manner and deal with enquiries as appropriate, pass on written and verbal information as required to colleagues and patients.
Participate in discussions about patient flow and ward and departmental issues at hand over and ward / departmental meetings.
Where required ensure patients and their relatives or carers are kept informed of delays with their treatment/investigations and waiting times.
Communicate effectively with patients and carers, recognising there may be a need to utilise alternative methods of communication. Where there are barriers to understanding, arrange / access information, support and others services to aid effective communication.
Job description
Job responsibilities
As fast-paced, 24-hour, high patient flow unit, we are looking for a highly motivated flexible staff member who wishes to assist with the nutrition and hydration needs of our patients. The ability to work with a high standard of compassionate care is essential.
We are passionate about constantly improving our service and delivering high quality care to our patients and strive to build upon our already excellent services.
Provide assistance and support to all team members of the multi-disciplinary team (including other Healthcare Assistant, Housekeepers etc), as directed.
Arrange or where necessary photocopy notes for patient transfer.
Prompt clinical team for patient discharge and liaise with Patient transport where appropriate.
Organise the transfer of patients to other areas if required.
Communicate with Nursing and Medical staff to update them on completion of tasks or where unable to complete.
Liaise with the Registered Nurse in charge / shift coordinator and resolve issues preventing prompt patient transfer out of ED.
Answer the telephone / greet visitors promptly in a polite and professional manner and deal with enquiries as appropriate, pass on written and verbal information as required to colleagues and patients.
Participate in discussions about patient flow and ward and departmental issues at hand over and ward / departmental meetings.
Where required ensure patients and their relatives or carers are kept informed of delays with their treatment/investigations and waiting times.
Communicate effectively with patients and carers, recognising there may be a need to utilise alternative methods of communication. Where there are barriers to understanding, arrange / access information, support and others services to aid effective communication.
Person Specification
Qualifications
Essential
- Key skills - literacy and numeric
- NVQ II In direct care
Physical Skills
Essential
- Physically capable of performing the role and responsibilities expected of the post holder e.g. manual handling of patients
Aptitudes
Essential
- Professional/role model
- Flexible
- Good interpersonal skills
- Ability to motivate others and maintain own motivation
- Can demonstrate the key competencies of the Equality and Diversity Policy
- Communicate with patients and relatives demonstrating compassion and a professional approach
Abilities
Essential
- Be willing to take part in training and development opportunities
- Ability to adapt to change within working situation
- Previous care experience desirable, but not essential
- Able to be flexible in relation to service demands
Communication skills
Essential
- Develop and maintain communication with people about difficult matters and/or in difficult situations
Person Specification
Qualifications
Essential
- Key skills - literacy and numeric
- NVQ II In direct care
Physical Skills
Essential
- Physically capable of performing the role and responsibilities expected of the post holder e.g. manual handling of patients
Aptitudes
Essential
- Professional/role model
- Flexible
- Good interpersonal skills
- Ability to motivate others and maintain own motivation
- Can demonstrate the key competencies of the Equality and Diversity Policy
- Communicate with patients and relatives demonstrating compassion and a professional approach
Abilities
Essential
- Be willing to take part in training and development opportunities
- Ability to adapt to change within working situation
- Previous care experience desirable, but not essential
- Able to be flexible in relation to service demands
Communication skills
Essential
- Develop and maintain communication with people about difficult matters and/or in difficult situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
