Job summary
Internal Only
We are recruiting for aReceptionist who wishes to join #TeamIOWNHS in our Emergency Department. You should share our passion and drive to ensure that our patients receive quality and compassionate care and work with us to ensure the Trust continues its journey towards "great people, great place".
Main duties of the job
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
We are passionate about providing excellent CARE, which is why our values are Compassion, Accountable, Respect and Everyone counts. Our mission is to make sure that our community is at the heart of everything we do and that we hold our values across all our services.
We are committed to endorsing inclusion, diversity and multiculturalism throughout out services and as such, our procedures and policies ensure that applicants are always treated fairly throughout the recruitment process.
Why not come and see for yourself the CARE we give to our patients and staff. Apply to be part of our team today.
About us
The Isle of Wight NHS Trust is the only integrated acute, community, mental health and ambulance health care provider in England. We serve a population of approximately 150,000 residents, making the services we offer variable and personalised with a flexible approach to our service users.
Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire Trust's beach hut in Ryde. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.
The Isle of Wight is a unique and stunning gem located off the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes. London can be reached in 90 minutes by rail from Southampton or Portsmouth. The island offers an amazing coastline with beautiful countryside, year-round events, festivals and award-winning attractions.
Job description
Job responsibilities
Work independently to provide administrative and reception service to the Emergency Department and Urgent Care Service, being one of the first points of contact for all walk in patients / visitors to the Emergency Department.
Job description
Job responsibilities
Work independently to provide administrative and reception service to the Emergency Department and Urgent Care Service, being one of the first points of contact for all walk in patients / visitors to the Emergency Department.
Person Specification
Qualifications and role specific knowledge*
Essential
- Good educational standards including 4 GCSEs (Maths and English essential)
- NVQ 2 customer service/administration or other subject
- Experience of working in a multi-disciplinary team
- Experience of using Microsoft programmes, to include Excel, Word and Outlook
- Experience of direct patient/customer contact
- Experience of administrative processes and IT applications
Physical Skills
Essential
- Demonstrates self-discipline including pride in personal appearance
Aptitudes
Essential
- Must be willing to be flexible around both tasks and working hours
- Polite, courteous, team focused, reliable, motivated
Abilities
Essential
- Must be able to prioritise own workload
- Must be able to work independently using initiative and judgement
- Ability to deal with distressing situations involving patients
- Must be able to successfully work under pressure
- Ability to type well accurately (preferably touch type) Systematic and organised
- Ability to understand and identify sensitive issues and address them appropriately
Communication Skills
Essential
- Able to communicate effectively with multi-disciplinary team at all levels
- Demonstrates effective communication/listening skills
Person Specification
Qualifications and role specific knowledge*
Essential
- Good educational standards including 4 GCSEs (Maths and English essential)
- NVQ 2 customer service/administration or other subject
- Experience of working in a multi-disciplinary team
- Experience of using Microsoft programmes, to include Excel, Word and Outlook
- Experience of direct patient/customer contact
- Experience of administrative processes and IT applications
Physical Skills
Essential
- Demonstrates self-discipline including pride in personal appearance
Aptitudes
Essential
- Must be willing to be flexible around both tasks and working hours
- Polite, courteous, team focused, reliable, motivated
Abilities
Essential
- Must be able to prioritise own workload
- Must be able to work independently using initiative and judgement
- Ability to deal with distressing situations involving patients
- Must be able to successfully work under pressure
- Ability to type well accurately (preferably touch type) Systematic and organised
- Ability to understand and identify sensitive issues and address them appropriately
Communication Skills
Essential
- Able to communicate effectively with multi-disciplinary team at all levels
- Demonstrates effective communication/listening skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
