Children's Emergency Department Assistant

Isle of Wight NHS Trust

This job is now closed

Job summary

We are recruiting Children's Emergency Department Assistants who wish to join #TeamIOWNHS. You should share our passion and drive to ensure that our patients and staff receive quality and compassionate care and work with us to ensure the Trust continues its journey towards "great people, great place".

The Children's Emergency Department (CED) is looking to expand our team as we move into a newly built department for children and young people aged 0-18. Our new CED will hold an audio-visually separate waiting room, with 5 bed spaces (including a 2 bedded resus) and quiet room. Although this is a fast-paced environment, we encourage learning opportunities and will support you to develop your clinical skills. You will see a wide variety of traumatic and medical presentations, while working closely alongside paediatric nurses and doctors to deliver holistic care.

Our department see's approximately 13,000 children and young people a year, with presentations ranging from unwell babies/children to minor injuries and trauma. We are passionate about constantly improving our service and delivering high quality care to our patients and strive to build upon our already excellent services. We have been rated Gold in our Quality Assurance Accreditation Scheme audits for three years in a row.

Main duties of the job

We are passionate about providing excellent CARE, which is why our values areCompassion,Accountable,Respect andEveryone counts. Our mission is to make sure that our community is at the heart of everything we do and that we hold our values across all our services.

We are committed to endorsing inclusion, diversity and multiculturalism throughout out services and as such, our procedures and policies ensure that applicants are always treated fairly throughout the recruitment process.

Why not come and see for yourself the CARE we give to our patients and staff. Apply to be part of our team today.

About us

The Isle of Wight NHS Trust is the only integrated acute, community, mental health and ambulance health care provider in England. We serve a population of approximately 150,000 residents, making the services we offer variable and personalised with a flexible approach to our service users. Every day brings a fresh challenge to our staff and being part of our island gives the opportunity to work as one cohesive team.

Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire Trust's beach hut in Ryde. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.

The Isle of Wight is a unique and stunning gem located off the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes. London can be reached in 90 minutes by rail from Southampton or Portsmouth. There is a regional airport at Southampton, with flights to many European destinations as well as UK mainland cities. The island offers an amazing coastline with beautiful countryside, year-round events, festivals and award-winning attractions.

Our 2020-2025 strategy sets out to ensure we continue to be a provider of excellent and compassionate care that benefits all our community.

Date posted

20 November 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year pro rata, per annum

Contract

Permanent

Working pattern

Full-time

Reference number

470-23-0095-CJW

Job locations

St Mary's Hospital

Parkhurst Road

Newport, Isle of Wight

PO30 5TG

Job description

Job responsibilities

Provide assistance and support to all team members of the multi-disciplinary team (including other Healthcare Assistant, Housekeepers etc), as directed.

Arrange or where necessary scan/prepare notes for patient transfer.

Prompt clinical team for patient discharge and liaise with Patient transport where appropriate.

Organise the transfer of patients to other areas if required.

Communicate with Nursing and Medical staff to update them on completion of tasks or where unable to complete.

Liaise with the Registered Nurse in charge / shift coordinator and resolve issues preventing prompt patient transfer out of ED.

Answer the telephone / greet visitors promptly in a polite and professional manner and deal with enquiries as appropriate, pass on written and verbal information as required to colleagues and patients.

Where required ensure patients and their relatives or carers are kept informed of delays with their treatment/investigations and waiting times.

Communicate effectively with patients and carers, recognising there may be a need to utilise alternative methods of communication. Where there are barriers to understanding, arrange / access information, support and others services to aid effective communication / use of distraction & play therapy.

Ensure children are safeguarded in line with local and national policy

Support main ED during periods of high acuity as needed.