Job summary
We are recruiting for a Pulmonary Rehabilitation Administratorwho wishes to join #TeamIOWNHS. You should share our passion and drive to ensure that our patients receive quality and compassionate care and work with us to ensure the Trust continues its journey towards "great people, great place".
The Pulmonary Rehabilitation service is looking for a dynamic and highly organised individual to fill this newly created role.
The post is a non-clinical administration role but one that will require an extensive amount of contact with patients over the phone. Therefore, applicants will be required to be clear communicators with problem solving skills.
In addition, skills such as empathy and persuasion are essential to achieve the overarching purpose of the role which is to encourage patients with breathing problems to take up the offer of pulmonary rehabilitation.
Main duties of the job
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
We are passionate about providing excellent CARE, which is why our values are Compassion, Accountable, Respect and Everyone counts. Our mission is to make sure that our community is at the heart of everything we do and that we hold our values across all our services.
We are committed to endorsing inclusion, diversity and multiculturalism throughout out services and as such, our procedures and policies ensure that applicants are always treated fairly throughout the recruitment process.
Why not come and see for yourself the CARE we give to our patients and staff. Apply to be part of our team today.
About us
The Isle of Wight NHS Trust is the only integrated acute, community, mental health and ambulance health care provider in England. We serve a population of approximately 150,000 residents, making the services we offer variable and personalised with a flexible approach to our service users.
Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire Trust's beach hut in Ryde. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.
The Isle of Wight is a unique and stunning gem located off the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes. London can be reached in 90 minutes by rail from Southampton or Portsmouth. The island offers an amazing coastline with beautiful countryside, year-round events, festivals and award-winning attractions.
Our 2020-2025 strategy sets out to ensure that we continue to be a provider of excellent and compassionate care. As part of this strategy, we are proactively taking steps to ensure that we recruit and retain the highest quality of talent to provide CARE and we would welcome applications from under-represented groups to ensure our Trust is an inclusive and diverse employer.
Job description
Job responsibilities
To play a key part in increasing the uptake of the pulmonary rehabilitation offer. This will involve receiving calls from patients who phone up to 'opt into' the service as well as proactively calling patients and encouraging them to take up the offer and guiding them to suitable alternatives where face to face PR classes are not possible. Skills of persuasion and empathy as well as an understanding of the service will be required.
To play a key part in increasing pulmonary rehabilitation completion rates. This will involve calling patients who have failed to attend and encouraging them to complete the course where possible.
To play a key part in reducing the referral to course start waiting time by optimising patient flow through the system.
To play a key part in achieving the team's goal of increasing access to pulmonary rehabilitation to patients who are considered as 'hard to reach' due to issues such as poverty, isolation, learning disabilities, mental health conditions.
Working closely with clinicians to ensure the smooth running of pulmonary rehabilitation service including booking pulmonary rehabilitation education sessions.
To be aware of and able to direct patients to suitable follow-on classes which are available in the community.
Job description
Job responsibilities
To play a key part in increasing the uptake of the pulmonary rehabilitation offer. This will involve receiving calls from patients who phone up to 'opt into' the service as well as proactively calling patients and encouraging them to take up the offer and guiding them to suitable alternatives where face to face PR classes are not possible. Skills of persuasion and empathy as well as an understanding of the service will be required.
To play a key part in increasing pulmonary rehabilitation completion rates. This will involve calling patients who have failed to attend and encouraging them to complete the course where possible.
To play a key part in reducing the referral to course start waiting time by optimising patient flow through the system.
To play a key part in achieving the team's goal of increasing access to pulmonary rehabilitation to patients who are considered as 'hard to reach' due to issues such as poverty, isolation, learning disabilities, mental health conditions.
Working closely with clinicians to ensure the smooth running of pulmonary rehabilitation service including booking pulmonary rehabilitation education sessions.
To be aware of and able to direct patients to suitable follow-on classes which are available in the community.
Person Specification
Qualifications and Experience
Essential
- Functional Literacy and Numeracy level 2/ GCSE grade A- C or equivalent including English Language and Mathematics.
- Ability to use Word, Email and hospital internet systems. Willingness to learn PAS and Isoft for clinic management.
- Experience of direct care in health or social care setting
Person Specification
Qualifications and Experience
Essential
- Functional Literacy and Numeracy level 2/ GCSE grade A- C or equivalent including English Language and Mathematics.
- Ability to use Word, Email and hospital internet systems. Willingness to learn PAS and Isoft for clinic management.
- Experience of direct care in health or social care setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
