Job summary
We are recruiting for a Learning, Education and Development Assistantwho wishes to join #TeamIOWNHS. You should share our passion and drive to ensure that our patients receive quality and compassionate care and work with us to ensure the Trust continues its journey towards "great people, great place".
We are looking to recruit someone with administrative and reception experience, who also has the knowledge, skills and values to support us with the provision and coordination of Learning, Education and Development for our people.
You will be a self-motivated individual who can provide highly effective administrative support to the Learning, Education and Development Team. The role will involve undertaking the comprehensive administration of internal learning and development activity, ensuring a high-quality standard in all aspects of the role.
This is a demanding but rewarding role that would best suit a self-motivated individual with a can-do attitude, who is passionate about learning. The post holder will also have a good working knowledge of IT systems including Microsoft office applications and web-based systems, with a keen eye for detail.
Proposed interview dates: 30th & 31st August 2023
Please note, this vacancy is for 35 hours per week and therefore the salary will be pro-rata.
Main duties of the job
The successful applicant will report to the Internal Education Manager as part of the Internal Training team as part of the Learning, Development and Careers pillar.
The main responsibilities of the post holder will be to work with the Internal Training team to provide high quality, efficient and effective Learning, Education & Development Activities in relation to the Learning, Development and Careers Delivery Plan.
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
We are passionate about providing excellent CARE, which is why our values are Compassion, Accountable, Respect and Everyone counts. Our mission is to make sure that our community is at the heart of everything we do and that we hold our values across all our services.
We are committed to endorsing inclusion, diversity and multiculturalism throughout out services and as such, our procedures and policies ensure that applicants are always treated fairly throughout the recruitment process.
Why not come and see for yourself the CARE we give to our patients and staff. Apply to be part of our team today.
About us
The Isle of Wight NHS Trust is the only integrated acute, community, mental health and ambulance health care provider in England. We serve a population of approximately 150,000 residents, making the services we offer variable and personalised with a flexible approach to our service users.
Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire Trust's beach hut in Ryde. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.
The Isle of Wight is a unique and stunning gem located off of the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes. London can be reached in 90 minutes by rail from Southampton or Portsmouth. The island offers an amazing coastline with beautiful countryside, year-round events, festivals and award-winning attractions.
Our 2020-2025 strategy sets out to ensure that we continue to be a provider of excellent and compassionate care. As part of this strategy, we are proactively taking steps to ensure that we recruit and retain the highest quality of talent to provide CARE and we would welcome applications from under-represented groups to ensure our Trust is an inclusive and diverse employer.
Job description
Job responsibilities
You will have excellent customer service and multi-tasking skills, as well as the ability to handle situations quickly and effectively. You will also be a creative thinker, who is able to put across ideas and solutions to problems and a team player who exhibits a reliable, flexible and adaptable approach to work.
You will have experience of working in a fast-paced corporate environment and be able to prioritise your workload effectively. The role will also require you to remain calm under pressure, use your own initiative, and possess strong communication skills.
Some of the main responsibilities of this role are:
Ensuring the effective management of course bookings on the Trust Learning Management Systems (LMS)
Providing a values-based customer focussed service to staff, and accurately recording attendance and completion of training completed within the organisation or via e-Learning or the Trust LMS or appropriate learning database
General office duties, as well as dealing with general enquiries in relation to Education, Learning and Development in person, over the phone and via IT systems
Support in ensuring the Education Centre environment is clean, tidy, and welcoming for visitors
To ensure the smooth running of training sessions, this role will provide administrative support to departmental trainers and facilitators with regard to delivery of learning and development activities
Liaise with staff at all levels within the Trust and Subject Matter Experts (SMEs) with regard to the efficient, effective delivery of internal training courses
Job description
Job responsibilities
You will have excellent customer service and multi-tasking skills, as well as the ability to handle situations quickly and effectively. You will also be a creative thinker, who is able to put across ideas and solutions to problems and a team player who exhibits a reliable, flexible and adaptable approach to work.
You will have experience of working in a fast-paced corporate environment and be able to prioritise your workload effectively. The role will also require you to remain calm under pressure, use your own initiative, and possess strong communication skills.
Some of the main responsibilities of this role are:
Ensuring the effective management of course bookings on the Trust Learning Management Systems (LMS)
Providing a values-based customer focussed service to staff, and accurately recording attendance and completion of training completed within the organisation or via e-Learning or the Trust LMS or appropriate learning database
General office duties, as well as dealing with general enquiries in relation to Education, Learning and Development in person, over the phone and via IT systems
Support in ensuring the Education Centre environment is clean, tidy, and welcoming for visitors
To ensure the smooth running of training sessions, this role will provide administrative support to departmental trainers and facilitators with regard to delivery of learning and development activities
Liaise with staff at all levels within the Trust and Subject Matter Experts (SMEs) with regard to the efficient, effective delivery of internal training courses
Person Specification
Qualifications
Essential
- 5 GCSE grade C or above (or equivalent), including Maths and English.
- Level 3 Business Administration or equivalent experience.
Knowledge
Essential
- Good working knowledge of IT systems including Microsoft office applications and web based systems.
- Knowledge of working in a fast-paced corporate environment.
Skills
Essential
- Excellent communication (written and verbal) and listening skills.
- Excellent customer service skills, polite, helpful.
- Demonstrate highly developed interpersonal, organisational, planning and delivery skills.
Person Specification
Qualifications
Essential
- 5 GCSE grade C or above (or equivalent), including Maths and English.
- Level 3 Business Administration or equivalent experience.
Knowledge
Essential
- Good working knowledge of IT systems including Microsoft office applications and web based systems.
- Knowledge of working in a fast-paced corporate environment.
Skills
Essential
- Excellent communication (written and verbal) and listening skills.
- Excellent customer service skills, polite, helpful.
- Demonstrate highly developed interpersonal, organisational, planning and delivery skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
