Job summary
Internal only
We are recruiting for a Quality Manager who wishes to join #TeamIOWNHS. You should share our passion and drive to ensure that our patients receive quality and compassionate care and work with us to ensure the Trust continues its journey towards "great people, great place".
12 months Fixed Term/Secondment opportunity available to cover Maternity Leave
This role will give you the opportunity to work with the teams to deliver a high standard of patient safety and experience, and gain a deeper understanding of our PSIRF process and complaints management. This will include insight and involvement in our clinical effectiveness processes and how the non-clinical team support the Trust to ensure our quality standards remain high with our patients at the centre of our service.
Main duties of the job
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
We are passionate about providing excellent CARE, which is why our values are Compassion, Accountable, Respect and Everyone counts. Our mission is to make sure that our community is at the heart of everything we do and that we hold our values across all our services.
We are committed to endorsing inclusion, diversity and multiculturalism throughout out services and as such, our procedures and policies ensure that applicants are always treated fairly throughout the recruitment process.
Why not come and see for yourself the CARE we give to our patients and staff. Apply to be part of our team today.
About us
The Isle of Wight NHS Trust is the only integrated acute, community, mental health and ambulance health care provider in England. We serve a population of approximately 150,000 residents, making the services we offer variable and personalised with a flexible approach to our service users.
Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire Trust's beach hut in Ryde. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.
The Isle of Wight is a unique and stunning gem located off of the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes. London can be reached in 90 minutes by rail from Southampton or Portsmouth. The island offers an amazing coastline with beautiful countryside, year-round events, festivals and award-winning attractions.
Our 2020-2025 strategy sets out to ensure that we continue to be a provider of excellent and compassionate care. As part of this strategy, we are proactively taking steps to ensure that we recruit and retain the highest quality of talent to provide CARE and we would welcome applications from under-represented groups to ensure our Trust is an inclusive and diverse employer.
Job description
Job responsibilities
To lead the day-to-day running of the directorate quality agenda reporting to the Head of Nursing and Quality for the Clinical Business Unit (CBU).
Manage the Trusts objectives relating to quality, ensuring implementation of the integrated governance strategy, particularly relating to quality and clinical governance.
Manage the CBS's Serious Incidents (SIIR's) compliments, concerns and complaints, mortality and morbidity reviews, providing reports accordingly.
Ensure SIRI's, Complaints and Concerns are managed with required timeframes and lessons learnt are shared across the CBU.
To monitor the achievement of CQUINs and advise on actions to be taken to achieve these and of financial losses/gains accordingly.
Act as a resource to all staff across the CBU in relation to Quality and Clinical Governance.
To ensure continual improvement is achieved with regard to patient safety and quality, subsequently demonstrated through external review by the CQC and other bodies assessing performance.
To lead and roll out the health assure system across the directorate, ensuring all staff undertake the relevant training programme.
Support the business planning process within the CBU by supporting/developing plans for quality improvement, clinical audit and clinical effectiveness.
Provide oversight to the Head of Nursing and Quality of the compliments, concerns and complaints process within the directorate, ensuring timely and appropriate responses. Ensure lessons learnt are shared widely and where necessary action plans are put in place across the CBU to improve performance.
Job description
Job responsibilities
To lead the day-to-day running of the directorate quality agenda reporting to the Head of Nursing and Quality for the Clinical Business Unit (CBU).
Manage the Trusts objectives relating to quality, ensuring implementation of the integrated governance strategy, particularly relating to quality and clinical governance.
Manage the CBS's Serious Incidents (SIIR's) compliments, concerns and complaints, mortality and morbidity reviews, providing reports accordingly.
Ensure SIRI's, Complaints and Concerns are managed with required timeframes and lessons learnt are shared across the CBU.
To monitor the achievement of CQUINs and advise on actions to be taken to achieve these and of financial losses/gains accordingly.
Act as a resource to all staff across the CBU in relation to Quality and Clinical Governance.
To ensure continual improvement is achieved with regard to patient safety and quality, subsequently demonstrated through external review by the CQC and other bodies assessing performance.
To lead and roll out the health assure system across the directorate, ensuring all staff undertake the relevant training programme.
Support the business planning process within the CBU by supporting/developing plans for quality improvement, clinical audit and clinical effectiveness.
Provide oversight to the Head of Nursing and Quality of the compliments, concerns and complaints process within the directorate, ensuring timely and appropriate responses. Ensure lessons learnt are shared widely and where necessary action plans are put in place across the CBU to improve performance.
Person Specification
Qualifications and role specific knowledge
Essential
- Educated to Degree level or relevant NHS management experience.
- ECDL or equivalent experience.
- Evidence of continued professional development.
- Knowledge of complaints /SIRI process and understanding the role of Care Quality Commission.
- In-depth understanding of NHS targets and priorities.
- Proven track record of successful management of complex projects.
- Good working knowledge of contemporary health care issues and professional standards.
- Knowledge of setting up innovative new projects.
Desirable
- Prince 2 Project Management.
- Specialist qualification relating to clinical governance / quality.
- Current NMC/HCPC registration
Experience
Essential
- Equivalent experience to a degree particular specialist knowledge of complaints/ SRIs
- Experience of developing cases for change.
- Significant managerial experience as a senior manager where knowledge and experience to chair meetings, prioritise and allocate workload in NHS or similar external working environment.
- Experience of leading and developing major organisational change that has led to changes in quality.
- Proven track record in influencing change.
- Evidence of leading Trust wide projects.
Physical Skills
Essential
- Standard keyboard use.
- Light physical effort required.
- Ability to travel to mainland and external meetings.
Aptitudes
Essential
- Team player essential.
- Self motivated, manages and prioritises own workload with minimal supervision.
- Highly developed interpersonal skills.
- Working to tight deadlines.
- An accomplished completer/ finisher.
- Excellent relationship-building skils.
Abilities
Essential
- Ability to work on own initiative.
- Ability to concentrate on detailed work for long periods is essential.
Communication Skills
Essential
- Excellent written and verbal communication skills.
- Ability to communicate complex and or sensitive information in a range of formats for varying audiences.
- Excellent presentation skills.
Person Specification
Qualifications and role specific knowledge
Essential
- Educated to Degree level or relevant NHS management experience.
- ECDL or equivalent experience.
- Evidence of continued professional development.
- Knowledge of complaints /SIRI process and understanding the role of Care Quality Commission.
- In-depth understanding of NHS targets and priorities.
- Proven track record of successful management of complex projects.
- Good working knowledge of contemporary health care issues and professional standards.
- Knowledge of setting up innovative new projects.
Desirable
- Prince 2 Project Management.
- Specialist qualification relating to clinical governance / quality.
- Current NMC/HCPC registration
Experience
Essential
- Equivalent experience to a degree particular specialist knowledge of complaints/ SRIs
- Experience of developing cases for change.
- Significant managerial experience as a senior manager where knowledge and experience to chair meetings, prioritise and allocate workload in NHS or similar external working environment.
- Experience of leading and developing major organisational change that has led to changes in quality.
- Proven track record in influencing change.
- Evidence of leading Trust wide projects.
Physical Skills
Essential
- Standard keyboard use.
- Light physical effort required.
- Ability to travel to mainland and external meetings.
Aptitudes
Essential
- Team player essential.
- Self motivated, manages and prioritises own workload with minimal supervision.
- Highly developed interpersonal skills.
- Working to tight deadlines.
- An accomplished completer/ finisher.
- Excellent relationship-building skils.
Abilities
Essential
- Ability to work on own initiative.
- Ability to concentrate on detailed work for long periods is essential.
Communication Skills
Essential
- Excellent written and verbal communication skills.
- Ability to communicate complex and or sensitive information in a range of formats for varying audiences.
- Excellent presentation skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
