Job summary
We are recruiting for a Apprentice Learning and Development Assistant who wishes to join #TeamIOWNHS. You should share our passion and
drive to ensure that our patients and staff receive quality and compassionate
care and work with us to ensure the Trust continues its journey towards great
people, great place.
The Learning and Development
Journeys Team has a great opportunity for an Apprentice Learning and Development Assistant to join a dynamic and innovative team who thrive on growing and developing our people. We are seeking an individual who has a passion for education and development to support the delivery of excellent healthcare and health improvement. We will be keen to develop your existing skills and abilities further enhancing your career potential.
You will use your knowledge and skills in Microsoft to support in producing a range of concise and engaging communications, including website, flyers, bulletins, and data to inform our current and future workforce. Liaising with colleagues to keep the Learning Zone intranet pages accurate.
You will have the opportunity to support with internal and external events such as National Careers week and National Apprenticeship week.
Main duties of the job
Work
as part of the Learning and Development Journey's team to provide high
quality, efficient and effective administrative and clerical support using Trust email & Intranet systems as required.
Embody our Trust values when dealing with general
enquiries made to the team and advising or directing as appropriate in a timely
manner either in person, over the phone or via IT systems.
Liaise with others on matters agreed within sphere of responsibility. On occasions may have to exchange confidential & sensitive information to team members
Maintenance of
reports, spreadsheets, website content and correspondence using Microsoft
Office packages including Word, Excel, Outlook, MS Teams and PowerPoint or
bespoke software/databases.
We are passionate about providing excellent CARE, which is why our
values are Compassion, Accountable, Respect and Everyone
counts. Our mission is to make sure that our community is at the heart of
everything we do and that we hold our values across all our services.
We are committed to endorsing inclusion, diversity and multiculturalism
throughout out services and as such, our procedures and policies ensure that
applicants are always treated fairly throughout the recruitment process.
Why not come and see for yourself the CARE we give to our patients
and staff. Apply to be part of our team today.
About us
The Isle of Wight
NHS Trust is the only integrated acute, community, mental health and ambulance
health care provider in England. We serve a population of approximately 150,000
residents, making the services we offer variable and personalised with a
flexible approach to our service users.
Working for our
Trust brings a variety of benefits, including an onsite day nursery,
cycle-to-work scheme, discounts at local businesses and gyms, and the
opportunity to hire Trusts beach hut in Ryde. We offer flexible working
opportunities, speak to us about how we might be able to accommodate a flexible
working arrangement for you and if it works for the service, we will do our
best to make it work for you.
The Isle of Wight is
a unique and stunning gem located off the South Coast of England, a short ferry
journey from Portsmouth and Southampton, with journey times taking from as
little as 10 minutes. London can be reached in 90 minutes by rail from
Southampton or Portsmouth. The island offers an amazing coastline with
beautiful countryside, year-round events, festivals and award-winning
attractions.
Our 2020-2025
strategy sets out to ensure that we continue to be a provider of excellent and
compassionate care. As part of this strategy, we are proactively taking steps
to ensure that we recruit and retain the highest quality of talent to provide
CARE and we would welcome applications from under-represented groups to ensure
our Trust is an inclusive and diverse employer.
Job description
Job responsibilities
Communicate effectively with key stakeholders
such as learners, staff (of all levels), training providers, Higher Education
and Further Education institutions, Managers, Directors and Executives.
To prioritise and respond to internal and external
enquiries by e-mail, phone or virtually (for example: Microsoft Teams).
Ensure effective internal
communication between different groups of staff through access to briefings,
formal team brief, intranet and e-bulletin.
Keep
information on the intranet and
internet up to date by liaising with the relevant people.
Assist with producing
reports for internal
or external audit purposes.
Liaise
with internal and external venues to book for training, meetings and interview purposes as appropriate.
Take
telephone calls on behalf of staff in the department when they are out of the office, in a high quality and customer
focused manner.
Resolve and/or escalate
issues in a timely fashion.
Receive visitors to the department and respond
to day-to-day requests
and queries directed to the Learning and Development Journey's Team in an effective and
timely manner.
Assist with organising and planning activities
within the organisation for staff and external providers for example: National Apprenticeship week, National Careers week, Careers Fairs and internal celebration events that may impact across the whole organisation.
Ensure our Trust Values are demonstrated at all times.
To comply with all related Trust policies and procedures.
Perform any other duties that may be required
from time to time.
This job description may be altered to meet
changing needs of the service, and will be reviewed in consultation with the
post holder.
Job description
Job responsibilities
Communicate effectively with key stakeholders
such as learners, staff (of all levels), training providers, Higher Education
and Further Education institutions, Managers, Directors and Executives.
To prioritise and respond to internal and external
enquiries by e-mail, phone or virtually (for example: Microsoft Teams).
Ensure effective internal
communication between different groups of staff through access to briefings,
formal team brief, intranet and e-bulletin.
Keep
information on the intranet and
internet up to date by liaising with the relevant people.
Assist with producing
reports for internal
or external audit purposes.
Liaise
with internal and external venues to book for training, meetings and interview purposes as appropriate.
Take
telephone calls on behalf of staff in the department when they are out of the office, in a high quality and customer
focused manner.
Resolve and/or escalate
issues in a timely fashion.
Receive visitors to the department and respond
to day-to-day requests
and queries directed to the Learning and Development Journey's Team in an effective and
timely manner.
Assist with organising and planning activities
within the organisation for staff and external providers for example: National Apprenticeship week, National Careers week, Careers Fairs and internal celebration events that may impact across the whole organisation.
Ensure our Trust Values are demonstrated at all times.
To comply with all related Trust policies and procedures.
Perform any other duties that may be required
from time to time.
This job description may be altered to meet
changing needs of the service, and will be reviewed in consultation with the
post holder.
Person Specification
Qualifications
Essential
- GCSE grade A-C/4-9 in English and Maths, or Equivalent Maths and English Functional Skills Level 2.
- Qualified to NVQ Level 2 in Business Administration
- Willing to work towards Level 3 Business Administrator Apprenticeship Standard
- Good working knowledge of IT systems, including Microsoft office applications and web-based systems
Desirable
- Evidence of recent personal/professional development
Skills
Essential
- Good interpersonal skills with an understanding of our NHS Trust Values
- Demonstrate accurate and tidy presentation of work
- Excellent communication skills across all levels and disciplines both internally and externally
- Flexible and adaptable at work in order to meet priorities
- Ability to work without immediate supervision/prioritise and effectively manage own time
- Able to develop and maintain good working relationships with a range of staff including different professional personnel.
Desirable
Experience
Essential
- Experience of working in a team environment but also on your own initiative and working to deadlines.
- Experience of prioritising your workload and dealing with pressured situations and previous experience of working in a constantly changing environment.
Desirable
- Experience of working in healthcare and or Education
Person Specification
Qualifications
Essential
- GCSE grade A-C/4-9 in English and Maths, or Equivalent Maths and English Functional Skills Level 2.
- Qualified to NVQ Level 2 in Business Administration
- Willing to work towards Level 3 Business Administrator Apprenticeship Standard
- Good working knowledge of IT systems, including Microsoft office applications and web-based systems
Desirable
- Evidence of recent personal/professional development
Skills
Essential
- Good interpersonal skills with an understanding of our NHS Trust Values
- Demonstrate accurate and tidy presentation of work
- Excellent communication skills across all levels and disciplines both internally and externally
- Flexible and adaptable at work in order to meet priorities
- Ability to work without immediate supervision/prioritise and effectively manage own time
- Able to develop and maintain good working relationships with a range of staff including different professional personnel.
Desirable
Experience
Essential
- Experience of working in a team environment but also on your own initiative and working to deadlines.
- Experience of prioritising your workload and dealing with pressured situations and previous experience of working in a constantly changing environment.
Desirable
- Experience of working in healthcare and or Education
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
