Business Support Administrator

Job summary

Following the retirement of a staff member, we have an exciting opportunity for an experienced and enthusiastic person to join us to provide an efficient administrative service to the Clinical Governance and Risk Team and Complaints Team. Supporting the Clinical Governance Officer, Patient Safety Investigators, Patient Safety Specialist, Complaints Officer and Head of Complaints and process within their service. This is a part-time post working 33,75 hours per week with flexible working.

Main duties of the job

• Provide comprehensive and effective administrative support and office support systems for the Clinical Governance and Risk Team and Complaints Team
• Act as first point of contact for the team with queries from clients, carers, clinical and managerial staff and members of the public with due regard to confidentiality, sensitivity and respect.
• Arrange appointments for Learning Responses and Complaints Meetings liaising with a variety of professionals, service users and other agencies

• Dealing with incoming telephone calls and taking messages where appropriate. This will sometimes involve dealing with urgent criteria, challenging situations and/or potentially distressing information.
• Setting up, preparing agendas, attending and minuting meetings that are relevant to both the service and role. Ensuring that the minutes to meetings and any follow up actions are completed and distributed in a timely manner.
• Liaising with patients, carers, GP's, voluntary agencies and a wide range of medical, nursing and other staff within Sheffield Health and Social Care Trust and other external organisations.

About us

At SHSC, we prioritise the well-being and safety of both our service users and employees. It is our policy and a condition of employment that all employees must join the DBS Update Service. This service carries an annual fee, which employees are responsible for paying up front. However, employees may claim this cost back through the Trust's Employee Expenses Reimbursement Policy. For those requiring a Basic DBS check, it is necessary to register for a DBS Online Account.