Clinical Administrator

Sheffield Health and Social Care NHS Foundation Trust

Information:

This job is now closed

Job summary

The role of the Clinical Administrator within the Primary and Community Mental Health service is an integral part of the whole administrative function and will provide an effective and efficient support service to the multi-disciplinary staff team(s), performing particular tasks and duties as directed by the Team Administrator/Admin Coordinator and Operations Manager.

The post holder will be expected to provide admin support to nominated individuals and/or parts of the service but provide cover amongst other colleagues to fill gaps and to ensure continuity of services. It is essential that the post holder is able to exercise initiative suitable to the role and is fully supportive to other colleagues in the administrative team.

Main duties of the job

Dealing with incoming telephone calls, taking messages where appropriate. This will

sometimes involve dealing with challenging situations.

Accurately input data using various forms, formats and systems including SystmOne

Operation of internal information systems ensuring accurate and up to date information is processed and maintained.

Typing

Processing correspondence

Liaising with clinicians

Phone calls: effective message taking, fielding calls, diverting calls, use of SystmOne

Liaising with service users, carers, GP's, voluntary agencies and a wide range of multi-disciplinary staff and other staff both internal and external

Clinic booking, rescheduling and cancelling appointments

Understand clinician availability for clinics and schedule accordingly

About us

At SHSC, we prioritise the well-being and safety of both our service users and employees. It is our policy and a condition of employment that all employees must join the DBS Update Service. This service carries an annual fee, which employees are responsible for paying up front. However, employees may claim this cost back through the Trust's Employee Expenses Reimbursement Policy. For those requiring a Basic DBS check, it is necessary to register for a DBS Online Account.

Date posted

02 December 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

457-24- 6817509

Job locations

Distington House

atlas Way

Sheffield

S4 7QQ


Job description

Job responsibilities

The provision of an effective admin service to clinical staff and wider multi-disciplinary team including typing of letters, reports, email, audio transcription and completion of appropriate forms in SystmOne.

Deal with incoming correspondence, checking information received and responding where appropriate.

Maintain an electronic diary and personal appointment system for the clinicians as required

Organise meetings, booking rooms/venues, arranging hospitality etc.

Support meetings chaired or attended by clinicians and to be sensitive to the issues under discussion, preparing notes/agendas and taking minutes as requested. Meetings may involve internal and external participants.

Job description

Job responsibilities

The provision of an effective admin service to clinical staff and wider multi-disciplinary team including typing of letters, reports, email, audio transcription and completion of appropriate forms in SystmOne.

Deal with incoming correspondence, checking information received and responding where appropriate.

Maintain an electronic diary and personal appointment system for the clinicians as required

Organise meetings, booking rooms/venues, arranging hospitality etc.

Support meetings chaired or attended by clinicians and to be sensitive to the issues under discussion, preparing notes/agendas and taking minutes as requested. Meetings may involve internal and external participants.

Person Specification

Training and Qualifications

Essential

  • oGood standard of education at GCSE level or higher
  • oRSA 3 Word Processing/Typewriting or equivalent.
  • oTraining to Vocational Level 3 in business admin or equivalent level of experience.

Desirable

  • oKnowledge of SystmOne system.

Behaviour and Values

Essential

  • oResponsible approach to dealing with confidential issues.
  • oAbility to adapt to varying demands of the job role.
  • oAbility to work flexibly with colleagues to meet the needs of the service.

Experience

Essential

  • oPrevious admin/secretarial experience gained in a similar role.
  • oAble to work under pressure in a changing environment.

Desirable

  • oExperience of working in an NHS/healthcare environment.
Person Specification

Training and Qualifications

Essential

  • oGood standard of education at GCSE level or higher
  • oRSA 3 Word Processing/Typewriting or equivalent.
  • oTraining to Vocational Level 3 in business admin or equivalent level of experience.

Desirable

  • oKnowledge of SystmOne system.

Behaviour and Values

Essential

  • oResponsible approach to dealing with confidential issues.
  • oAbility to adapt to varying demands of the job role.
  • oAbility to work flexibly with colleagues to meet the needs of the service.

Experience

Essential

  • oPrevious admin/secretarial experience gained in a similar role.
  • oAble to work under pressure in a changing environment.

Desirable

  • oExperience of working in an NHS/healthcare environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sheffield Health and Social Care NHS Foundation Trust

Address

Distington House

atlas Way

Sheffield

S4 7QQ


Employer's website

https://www.shsc.nhs.uk/working-us (Opens in a new tab)

Employer details

Employer name

Sheffield Health and Social Care NHS Foundation Trust

Address

Distington House

atlas Way

Sheffield

S4 7QQ


Employer's website

https://www.shsc.nhs.uk/working-us (Opens in a new tab)

For questions about the job, contact:

Clinical Admin Lead

Janet Suggitt

janet.suggitt@nhs.net

07850647994

Date posted

02 December 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

457-24- 6817509

Job locations

Distington House

atlas Way

Sheffield

S4 7QQ


Supporting documents

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