Job summary
Here at SHSC we are offering an exciting opportunity to join our Care Standards team. The Care Standards team sits within the Nursing and Quality directorate and has close working relationships with a wide range of teams across the Trust, both corporate and clinical. We are looking to recruit a highly motivated and professional individual to take up the position of Care Standards Officer as the current post holder moves on in their career journey. The Care Standards Officer plays a crucial role in promoting continuous improvement and maintaining high-quality care standards across SHSC services.
You will definitely receive a warm welcome when you join our team and the wider team at SHSC.
Main duties of the job
The primary purpose of the Care Standards Officer is to manage and coordinate the logistical, administrative, and documentation aspects of quality assurance visits. This includes scheduling and organising assessment and assurance visits, preparing necessary documentation, facilitating communication between visiting assessment teams and the services they are visiting, and maintaining accurate records of reports and follow-up actions.
Additionally, the role involves handling the intake and initial triage of CQC enquiries and coordination of the agreed response. The Care Standards Officer plays a crucial role in promoting continuous improvement and maintaining high-quality care standards across SHSC services..
About us
We are passionate about providing the very best care to the people we support, and we're looking for amazing people who share this passion to join us.
What is it that makes our Trust such a special place to work? Well, it's all about the people. Our staff, service users, carers and families all come from such diverse backgrounds and all have expertise and stories to share.
It's important that you feel supported in your role, that the people who you work with are as passionate as you are and that your health and wellbeing is taken care of
If you're interested in developing your career, you'll have access to a range of training and education opportunities, including apprenticeships, work experience and placements, as well as the chance to get involved in research.
We are all very proud of the difference we make to people's lives each and every day and if that's something that you'd like to be part of we'd love to have you with us.
Job description
Job responsibilities
Planning and Coordination of Quality Assurance Visits
- Scheduling: Manage the calendar for the range of quality assurance visits conducted within SHSC, ensuring regular and timely review of care facilities. Visits may be planned or unannounced depending on the nature of the visit.
- Documentation Preparation: Prepare and organise necessary documentation and checklists for visiting teams.
- Logistics Coordination: Coordinate travel arrangements, visit itineraries, and other logistical details for the assessment team.
- Schedule and coordinate follow-up visits to support insights regarding quality and safety improvements.
- Implement a reminder system for pending follow-ups and actions.
- Track the status of follow-up actions that require escalation through routes above team governance level.
Support for Quality Assurance Visits
- Administrative Assistance: Provide administrative support to assessment teams before, during, and after visits.
- Resource Allocation: Ensure that assessment teams have all necessary resources, including access to digital tools, forms, data and reference materials.
- Communication: Liaise between assessment teams and services being visited to facilitate smooth and effective visits.
Reporting and Documentation
- Report Compilation: Assist in compiling and formatting reports based on findings from quality assurance visits. Support the Care Standards Lead and Head of Clinical Quality with Group and Committee reporting by providing relevant data to aid analysis and thematic review.
- Record Keeping: Maintain accurate and organised records of all visits, reports, follow-up actions and care standards enquiries received through the various routes of reporting.
- Data Entry: Enter data from assessment reports into relevant databases and systems.
CQC Enquiries (and quality concerns raised through other routes)
Manage the intake of care standards concerns from various sources and undertake initial triage to identify stakeholders to be involved.
Coordinate and collate responses provided and submit for senior approval as required.
Document all care standards concerns in a systematic manner on the relevant trackers.
Data Management and Analysis
Collect and organise data related to care standards activities and outcomes.
Maintain and update databases with relevant care standards information.
Keep records of changes in CQC rating for SHSC commissioned/sub contracted services
Process Improvement
Maintain and update process maps for key care standards activity.
Collect feedback from assessment teams and services to identify areas for improvement in quality assurance processes responsible for.
Support with the dissemination of information related to care standards activities, outcomes and programmes of work.
Job description
Job responsibilities
Planning and Coordination of Quality Assurance Visits
- Scheduling: Manage the calendar for the range of quality assurance visits conducted within SHSC, ensuring regular and timely review of care facilities. Visits may be planned or unannounced depending on the nature of the visit.
- Documentation Preparation: Prepare and organise necessary documentation and checklists for visiting teams.
- Logistics Coordination: Coordinate travel arrangements, visit itineraries, and other logistical details for the assessment team.
- Schedule and coordinate follow-up visits to support insights regarding quality and safety improvements.
- Implement a reminder system for pending follow-ups and actions.
- Track the status of follow-up actions that require escalation through routes above team governance level.
Support for Quality Assurance Visits
- Administrative Assistance: Provide administrative support to assessment teams before, during, and after visits.
- Resource Allocation: Ensure that assessment teams have all necessary resources, including access to digital tools, forms, data and reference materials.
- Communication: Liaise between assessment teams and services being visited to facilitate smooth and effective visits.
Reporting and Documentation
- Report Compilation: Assist in compiling and formatting reports based on findings from quality assurance visits. Support the Care Standards Lead and Head of Clinical Quality with Group and Committee reporting by providing relevant data to aid analysis and thematic review.
- Record Keeping: Maintain accurate and organised records of all visits, reports, follow-up actions and care standards enquiries received through the various routes of reporting.
- Data Entry: Enter data from assessment reports into relevant databases and systems.
CQC Enquiries (and quality concerns raised through other routes)
Manage the intake of care standards concerns from various sources and undertake initial triage to identify stakeholders to be involved.
Coordinate and collate responses provided and submit for senior approval as required.
Document all care standards concerns in a systematic manner on the relevant trackers.
Data Management and Analysis
Collect and organise data related to care standards activities and outcomes.
Maintain and update databases with relevant care standards information.
Keep records of changes in CQC rating for SHSC commissioned/sub contracted services
Process Improvement
Maintain and update process maps for key care standards activity.
Collect feedback from assessment teams and services to identify areas for improvement in quality assurance processes responsible for.
Support with the dissemination of information related to care standards activities, outcomes and programmes of work.
Person Specification
Knowledge and Skills
Essential
- Substantial knowledge and application of Microsoft Office products
- Ability to devise, input and analyse databases and spreadsheets for organisational and audit purposes
- Able to use technology to find and appraise evidence
- Ability to work flexibly and to deadlines
Desirable
- Ability to produce reports to a high standard and appropriate for a range of audiences
Qualifications
Essential
- Minimum of 4 x GCSEs (or equivalent qualification) to include English & Maths at Grade 4 or above'
Desirable
- ECDL or equivalent qualification (to include training in Access, Excel, PowerPoint or similar
Experience
Essential
- Experience of setting up and/or improving administrative systems and processes
Person Specification
Knowledge and Skills
Essential
- Substantial knowledge and application of Microsoft Office products
- Ability to devise, input and analyse databases and spreadsheets for organisational and audit purposes
- Able to use technology to find and appraise evidence
- Ability to work flexibly and to deadlines
Desirable
- Ability to produce reports to a high standard and appropriate for a range of audiences
Qualifications
Essential
- Minimum of 4 x GCSEs (or equivalent qualification) to include English & Maths at Grade 4 or above'
Desirable
- ECDL or equivalent qualification (to include training in Access, Excel, PowerPoint or similar
Experience
Essential
- Experience of setting up and/or improving administrative systems and processes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
