Talking Therapies Team Manager (Equalities & Central)

Job description

Job responsibilities

General requirements

To ensure all individuals in your team consistently meet national Talking Therapies standards on access, 50% recovery rates and waiting time standards.

To ensure that all individuals in your team deliver on individual job plans in line with policy on clinical contact hours to ensure productivity which correlates to low waiting times and higher recovery rates.

To ensure that all individuals in your team maintain registration and for step 3 that all members maintain full accreditation.

To support the team and service to promote access across the system and with the public in order to meet the service access standard.

To ensure all individuals in your team adhere to suitability guidance. The system in Sheffield is fully informed of suitability criteria to ensure the right patients access the service at the right time. This is an important principle to uphold to ensure staff resilience and patient safety.

To ensure all staff receive regular line management and PDRs according to the policy and take their full leave entitlement regularly spaced throughout the year to support their wellbeing.

To participate in appropriate professional recruitment within the Sheffield Talking Therapies Service.

To support the development and line management of trainees in the service.

To be part of the Sheffield Talking Therapies Management team duty rota responding to operational issues that arise.

To ensure the development, maintenance and dissemination of the highest professional standards of practice both personally and in others, through active participation in internal and external CPD training and development programmes.

To ensure the highest standards of clinical record keeping including electronic data entry and recording, report writing and the responsible exercise of professional self-governance in accordance with professional codes of practice and Trust policies and procedures. To model this with others and ensure high standards are maintained throughout the service.

To ensure that in all aspects of professional activity (e.g. communication with clients, relatives, colleagues as well as in the assessment, development/delivery of interventions) issues of diversity such as race, culture, identity, gender and sexuality are sensitively considered and incorporated to reflect individual differences appropriately.

To ensure that service users are appropriately consulted about relevant aspects of their care and are empowered to express their views in a responsive environment enabling such views to be assimilated/ incorporated into continuing service development and improvement.

Principal duties

Responsible for the performance and quality of care delivered by individuals within your team.

Responsible for managing an effective and high performing team.

Implementing the Sheffield Talking Therapy Operational Policy and all SHSC policies and procedures.

Ensuring the team are complaint with mandatory training and identifying CPD relevant to their role.

Be an active member of the Sheffield Talking Therapy management and Leadership team.

Be responsible for key communication on the Talking Therapies programme. Ensure that whilst the programme addresses national policy drivers, it is grounded in and responsive to local needs and addresses the citys priorities and objectives.

To take responsibility for ensuring a timely and professional response to referrers and maintaining the clarity and integrity of the Sheffield Talking Therapies referral care pathway.

To take responsibility for the overall progress and use of Sheffield Talking Therapies resources and initiate corrective action where necessary.

To ensure the provision of accurate and timely performance data to partner organisations including Executive Directors, the Board and other interested partners.

To contribute to the Sheffield Talking Therapies Leadership team developing and maintaining excellent working relationships with the relevant, Clinical Directors and Senior Managers of Sheffield Health and Social Care, Sheffield Teaching Hospitals, Sheffield ICB, and the Voluntary Sector.

To identify, assess and manage clinical and non-clinical risks/hazards in your area through the completion of the relevant risk assessments and the implementation of risk treatment plans for inclusion in the local and Trust's risk registers through the Risk Management department.

To contribute, in collaboration with other senior Sheffield Talking Therapies colleagues, to leading the service-focused research in partnership with academic colleagues.

To provide ongoing managerial supervision to clinical colleagues within the Sheffield Talking Therapies service.

To contribute to the provision, monitoring and continual improvement of training within university partner organisations.

To deliver key aspects of service development in conjunction with the General Manager and Clinical Director.

Person Specification

Knowledge & Skills

Essential

• Excellent leadership skills
• Expert skills and ability to manage a team
• Knowledge of operational and performance management systems
• Skills in enhancing staff resilience, team cohesion, team effectiveness and wellbeing
• Ability to improve individual and team performance to achieve targets
• Skilled in quality improvement and service development to support the service to meet challenges, improve quality and performance
• Sound knowledge of a Talking Therapies service
• Excellent written, verbal and presentation skills; ability to communicate at all levels within and across professional and organisational boundaries
• Ability to work in and lead partnerships with other statutory and non-statutory partnerships in the delivery of complex services
• Ability to deal with highly complex and very sensitive information, both understanding and communicating, in highly political, public and emotive environments
• Significant analytical skills to enable the interpretation of complex situations
• Ability to develop effective relationships with a range of stakeholders in local area

Desirable

• Skills in research
• Expert skills in psychological therapies delivery with a range of client groups
• Excellent skills in clinical supervision, consultancy, training and staff development

Training & Qualifications

Essential

• Talking Therapies qualification or Registered Mental Health qualification or Specialist professional psychological qualification: clinical or chartered psychologist. Knowledge acquired through degree, supplemented by specialist training to master's level or equivalent post graduate professional qualifications OR Recognised NHS Management Qualification

Desirable

• Accredited Practitioner registered with NMC/BABCP/BACP/UKCP with substantial experience of providing psychological interventions applicable to a Talking Therapies service.
• Further Leadership or management CPD and formal training and/or qualification

Experience

Essential

• Substantial and recent experience of operational management of a team or a recognised NHS management qualification with recent experience of strategic, operational and performance management
• Leadership experience in the statutory or non-statutory services for mental health service users
• Experience of operational and strategic management, with a track record of successfully working with clinical/operational managers and service users/carers
• Evidence of leading service improvement and service development, preferably within the psychological therapies' environment
• Experience and track record of performance management at individual and team level
• Experience of implementing policies and procedures, including sickness, disciplinary and performance resolution
• Evidence of recent and ongoing CPD/ learning
• Experience and skills in multi-disciplinary team working

Desirable

• Substantial and recent experience of managing a team in a Talking Therapies service
• Experience of delivering Psychological Therapies and supervising others

Other

Essential

• Able to work full time as the Sheffield Talking Therapies Team Manager role is full-time due demands of the role
• Able to manage effectively a high workload
• Ability to manage large teams with high numbers of staff
• Flexibility with working hours as staff delivering courses early evening and provide one early and one late appointment as required
• Enthusiasm with a positive vision
• Keen interest in personal, organisational and team development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sheffield Health and Social Care NHS Foundation Trust

Address

Argyll House

9 Williamson Road

Sheffield

S11 9AR

Employer's website

https://www.shsc.nhs.uk/working-us (Opens in a new tab)