Job summary
Sheffield Talking Therapies is looking for a part time (18.75 hours) Receptionist for one of their bases at Netherthorpe House.
The appointed candidate will be the initial point of contact for staff, service users and visitors to Netherthorpe House. The role will include the organisation and management of the main reception, receiving and welcoming patients, relatives & carers to the building.
Main duties of the job
To undertake telephone and reception duties as appropriate, includingdealing with the general public over the telephone or face to face. The post holder will be responsible for taking comprehensive and effective messages along with fielding and diverting calls. To clearly communicate orally with members of the public where theremay be barriers to understanding. Be responsible for managing and booking rooms for appointments on behalf of Talking Therapies Staff.
About us
Sheffield Health and Social Care NHS Foundation Trust is a major employer and provider of services. Our Service Users, Carers and Staff are central, and our Values are important, to the delivery of high-quality care. We actively seek out individuals who share these values:
- Working together for service users
- Respect and kindness
- Everyone counts
- Commitment to quality
- Improving lives
Job description
Job responsibilities
To undertake telephone and reception duties as appropriate, includingdealing with the general public over the telephone or face to face. The post holder will be responsible for taking comprehensive and effective messages along with fielding and diverting calls. To clearly communicate orally with members of the public where theremay be barriers to understanding. Be responsible for managing and booking rooms for appointments on behalf of Talking Therapies Staff. To maintain all information on noticeboards relating to the service and updating accordingly. To maintain accurate levels of stationery supplies using the electronic ordering system for stock items. To provide assistance to the Admin Coordinators when requested. To undertake typing and producing documents as appropriate, using PC based word processing, spreadsheets, and database packages To undertake general office administration tasks, including filing, distributing post, photocopying, and processing stationery orders Takes delivery and sign for packages and post. To always maintain client confidentiality whilst carrying out duties. To ensure confidentiality of information in respect of records maintained and tasks undertaken. The post holder will be expected to support and adhere to general building protocols in relation to health, safety and security including weeklytesting of the fire alarm. To attend, participate and contribute to relevant training courses as required to enable contribution to quality services and professional development.
Job description
Job responsibilities
To undertake telephone and reception duties as appropriate, includingdealing with the general public over the telephone or face to face. The post holder will be responsible for taking comprehensive and effective messages along with fielding and diverting calls. To clearly communicate orally with members of the public where theremay be barriers to understanding. Be responsible for managing and booking rooms for appointments on behalf of Talking Therapies Staff. To maintain all information on noticeboards relating to the service and updating accordingly. To maintain accurate levels of stationery supplies using the electronic ordering system for stock items. To provide assistance to the Admin Coordinators when requested. To undertake typing and producing documents as appropriate, using PC based word processing, spreadsheets, and database packages To undertake general office administration tasks, including filing, distributing post, photocopying, and processing stationery orders Takes delivery and sign for packages and post. To always maintain client confidentiality whilst carrying out duties. To ensure confidentiality of information in respect of records maintained and tasks undertaken. The post holder will be expected to support and adhere to general building protocols in relation to health, safety and security including weeklytesting of the fire alarm. To attend, participate and contribute to relevant training courses as required to enable contribution to quality services and professional development.
Person Specification
Training & Qualifications
Essential
- Educated to GCSE level or equivalent in three subjects including English and Mathematics Grade A-C or equivalent experience to demonstrate good numeracy or literacy skills
Desirable
- NVQ II Business Administration/Customer Service or equivalent experience
- IT Qualification (ECDL, CLAIT)
Knowledge & Skills
Essential
- Understanding of customer care/ability to work with sensitive and confidential information
- Knowledge and understanding of Confidentiality and Data Protection Act
- Good standard of verbal and written skills
- Organisation skills and flexible approach to work
- Ability to prioritise workload and work under pressure to ensure deadlines are achieved
Desirable
- Knowledge of Patient Management System.
Experience
Essential
- Experience of using MS office, particularly Outlook and Word
- Experience of working with the general public
Desirable
- Experience of working within the NHS
Person Specification
Training & Qualifications
Essential
- Educated to GCSE level or equivalent in three subjects including English and Mathematics Grade A-C or equivalent experience to demonstrate good numeracy or literacy skills
Desirable
- NVQ II Business Administration/Customer Service or equivalent experience
- IT Qualification (ECDL, CLAIT)
Knowledge & Skills
Essential
- Understanding of customer care/ability to work with sensitive and confidential information
- Knowledge and understanding of Confidentiality and Data Protection Act
- Good standard of verbal and written skills
- Organisation skills and flexible approach to work
- Ability to prioritise workload and work under pressure to ensure deadlines are achieved
Desirable
- Knowledge of Patient Management System.
Experience
Essential
- Experience of using MS office, particularly Outlook and Word
- Experience of working with the general public
Desirable
- Experience of working within the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
