Neuro Case Manager

Job description

Job responsibilities

General Requirements

To be proactive in identifying patients with complex needs within primary and secondary care and contribute towards and promote the coordination of relevant statutory and non-statutory health and social care services in order to optimise patient benefits and adhere to local and national guidelines and legislation

To work as an autonomous practitioner and as a lone worker in the community.

To exercise a high degree of professional autonomy and make critical judgements to satisfy the expectations and demands of the role and to practice within agreed protocols to support the client group to provide a single accessible service.

To undertake any other duties, which may be allocated by the Operational Team Manager within the general scope of the post, and appropriate to the grade, after negotiation, adequate training and appropriate supervision (e.g. lead projects to review and improve service delivery, attendance at Directorate meetings)

Principal Duties

Clinical

To independently manage and accept clinical responsibility for a designated specialist caseload of adult clients with highly complex presentations, prioritising need, taking on a co-ordinating role, working in conjunction with other members of the team and seeking support as required.

To demonstrate a highly specialist level of clinical expertise in approach to the delivery and continual adjustment of care delivery, including assessment, treatment planning, clinical reasoning and care planning by self and other agencies to ensure effectiveness of statutory and non-statutory interventions and outcomes.

To undertake the comprehensive assessment of patients, including those with a highly complex presentation, requiring prolonged concentration to investigate and analyse the assessment in order to formulate individualised care plans.

To demonstrate a high level of clinical specialism and expertise in approach to assessment, treatment planning, clinical reasoning, decision making and care planning to formulate a specialised programme of holistic care and ensuring effectiveness of intervention and outcomes.

To negotiate with others around case management model and care planning in complex cases, agreeing appropriate clinical and professional roles and ensuring a positive resolution to any areas of conflict, in order to ensure the efficient and effective delivery of multidisciplinary care.

To apply a high level of understanding of the effects of disability and provide training, advice and formulate care and support plans on lifestyle changes and current use of health and social care resources, enabling the client in areas of self-management and empowerment over their situation.

To receive and communicate highly complex, sensitive or contentious information to clients and carers, who may have barriers to understanding, e.g. dysphasia, complex cognitive, mental health problems, to maximise enablement and engagement potential and to ensure understanding of coordinated care plan.

To adopt a flexible and innovative approach to work with clients, carers, relatives who may have distressing or challenging social/clinical circumstances or behaviour.

To communicate effectively and work collaboratively to establish and maintain robust communication networks with clients, carers and statutory and non-statutory agencies and to ensure delivery of a co-ordinated multi-disciplinary service to clients within the complexities of a community environment

To provide spontaneous and planned expert advice, education and guidance to relatives, carers and other professionals, to promote understanding of the aims of care coordination across health and social care networks and to ensure a consistent approach to client care and treatment e.g. health promotion, expectations of services etc. To deal with initial verbal complaints sensitively avoiding escalation where possible

To assess capacity, gain valid informed consent and have the ability to work within a legal framework with patients who lack capacity to consent to treatment.

To provide services in working conditions, which may frequently be hazardous, e.g. exposure to body fluids, aggressive persons, associated travel risks, high risk areas, and secure units.

To undertake appropriate therapeutic handling and moving within clinical and non-clinical settings. This may involve bending, kneeling or frequent repetitive activities often in confined and restrictive spaces.

To act as a patient advocate and present their needs and preferences for care when supporting the procurement of services.

To actively promote risk and safeguarding policies and follow procedures to protect vulnerable people when necessary including prompt recording and reporting of incidents and accidents.

To use judgement in dealing with unplanned crises/issues without direct supervision of senior management, which require investigating, analysing and decision making.

Leadership

To provide effective leadership, performance management, supervision, guidance and appraisal for Junior Staff

To be responsible for the overall planning, co-ordination and allocation of work for your discipline and taking responsibility for this for the team as required. To ensure a high standard of clinical care for the clients under your management and support more junior staff to do likewise

To delegate clinical duties to therapists and or assistants ensuring that they have appropriate knowledge, understanding and are competent to work autonomously within the community

Service Development

To contribute to the development and implementation of the SHSC Case Management Model and in line with all appropriate relevant national and local clinical guidelines and commissioning intentions.

To lead and manage designated projects in relation to operational planning and implementation of policy and service development within LTNC services.

To undertake research and audit projects relevant to LTNC services. To maintain accurate, comprehensive and up to date data and statistics for the use of the department

To comply with the requirements of SHSC in relation to policy, governance and legislation

To ensure client confidentiality when dealing with complex cases, multiple agencies and the community setting.

To promote awareness of your profession within the team, Trust, locally and nationally

To train, supervise and assess students from higher education institutions to standards of clinical and professional tutoring.

To comply with the requirements of Nursing Midwifery Council, Health Care Professionals Council or relevant professional body.

To be professionally and legally responsible and accountable for all aspects of your own work

To participate in and lead as appropriate staff recruitment, staff appraisal scheme, Personal Development Plan (PDP) induction and ongoing staff training programmes

To comply with requirements for clinical supervision.

To respect the individuality, values, cultural and religious diversity of clients and contribute to the provision of a service sensitive to these needs.

To attend and contribute to the relevant professional forum at SHSC e.g. Nursing Forum, Allied Health Professional Leadership Group.

Person Specification

Knowledge and skills

Essential

• Knowledge of LTNC in a relevant clinical specialty (e.g., traumatic brain injury, degerative diseases, mental health, social care) ability to apply this in community setting
• Analytical clinical assessment, diagnostic and treatment skills relevant to clinical area to facilitate appropriate care planning and management through and across statutory and non-statutory services
• Ability to work autonomously under pressure and prioritise
• To have highly developed verbal and nonverbal communication skills using of motivation, explanation and reassurance to agree and engage clients and carers in their treatment programmes
• Organisational skills to manage yourself and other supervised staff to contribute to service delivery
• Computer Literate with excellent written and oral presentation skills
• Ability to work as part of a team understanding team dynamics.
• Ability to organise and respond effectively under pressure
• Ability to develop and maintain effective working relationships within the team and key external teams on the patient pathway
• Ability to understand and respect different points of view and work with people from a variety of cultures
• To have developed coping strategies to deal with the emotional nature and demands of the work
• Ability to lead and manage designated projects in line with service development

Desirable

• A working knowledge of the needs of clients with mental health issues.
• A working knowledge of the needs of clients with social care issues.

Training and qualifications

Essential

• Diploma/Degree in Nursing, Allied Health Professional or Social Work
• Current HCPC / NMC or equivalent registration
• Demonstrate commitment to continuous Professional Development via personal development plans/file.
• Training from Higher Education Institution for graduate student supervision.

Desirable

• First line management / Leadership course at master's level
• Relevant validated clinical courses to master's level or equivalent knowledge / experience

Experience

Essential

• Significant post graduate experience in clinical speciality
• Experience of supervising / managing / developing junior staff, rehabilitation assistants through PDR and teaching.
• Experience of audit

Desirable

• Previous experience at Specialist level.
• Experience of involvement in service development
• Involvement in research

other

Essential

• Meet health requirements of the Trust.
• Due to the requirement to undertake visits and transport non-portable equipment, the post holder is required to be either a car driver with a valid driving licence, or have access to an alternative means of transport
• Demonstrate a flexible and mature attitude.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Sheffield Health and Social Care NHS Foundation Trust

Address

LTNC building on MCC site

75 Osborne Road

Sheffield

S11 9BF

Employer's website

https://www.shsc.nhs.uk/working-us (Opens in a new tab)