Job summary
The role will be an integral part of the whole administrative function and will provide an effective and efficient support service to the multi-disciplinary staff team(s), performing particular tasks and duties as directed by the Team Administrator and Buildings & Admin Manager.
The main part of the role will be dealing with incoming telephone calls, taking messages where appropriate, however, will involve dealing with urgent criteria and challenging situations. You will also provide admin support to nominated individuals and/or parts of the service, but provide cover amongst other colleagues to fill gaps and to ensure continuity of services. It is essential that the postholder is able to exercise initiative suitable to the role and is fully supportive to other colleagues in the administrative team. You will also be required to travel to another base as part of an admin rotation.
Main duties of the job
The clinical administrator will be responsible for:
- Providing dedicated administration/secretarial support to medical staff within the service.
- Providing administration/secretarial support to other clinical staff groups.
- Processing referrals or internal transfers, ensuring associated activity on Insight and Outlook, and any correspondence is accurate and timely.
- Management of clinics across the service, including booking/cancelling appointments and ensuring associated correspondence is accurate and timely.
About us
We are passionate about providing the very best care to the people we support, and we're looking for amazing people who share this passion to join us.
What is it that makes our Trust such a special place to work? Well, it's all about the people. Our staff, service users, carers and families all come from such diverse backgrounds and all have expertise and stories to share.
It's important that you feel supported in your role, that the people who you work with are as passionate as you are and that your health and wellbeing is taken care of
If you're interested in developing your career, you'll have access to a range of training and education opportunities, including apprenticeships, work experience and placements, as well as the chance to get involved in research.
We are all very proud of the difference we make to people's lives each and every day and if that's something that you'd like to be part of we'd love to have you with us.
Job description
Job responsibilities
Dedicated admin support for all clinical staff
- The provision of an effective admin service to medical staff and wider multi-disciplinary team including typing of letters, reports, email, audio transcription and completion of appropriate forms in Insight.
- Deal with incoming correspondence, checking information received and responding where appropriate.
- Maintain an electronic diary and personal appointment system for the medics/clinicians as required by individual staff.
- Organise meetings, booking rooms/venues, arranging hospitality etc.
- Support meetings chaired or attended by medics/clinicians and to be sensitive to the issues under discussion, preparing notes/agendas and taking minutes as requested. Meetings may involve internal and external participants.
Job description
Job responsibilities
Dedicated admin support for all clinical staff
- The provision of an effective admin service to medical staff and wider multi-disciplinary team including typing of letters, reports, email, audio transcription and completion of appropriate forms in Insight.
- Deal with incoming correspondence, checking information received and responding where appropriate.
- Maintain an electronic diary and personal appointment system for the medics/clinicians as required by individual staff.
- Organise meetings, booking rooms/venues, arranging hospitality etc.
- Support meetings chaired or attended by medics/clinicians and to be sensitive to the issues under discussion, preparing notes/agendas and taking minutes as requested. Meetings may involve internal and external participants.
Person Specification
Qualifications
Essential
- RSA 3 Word Processing/Typewriting or equivalent
- Level 3 NVQ Business Administration or equivalent
Desirable
Knowledge
Essential
- Wide range of admin skills
- Excellent telephone manner
- Adaptable to changing needs of service
Experience
Essential
- Previous experience in similar role
Desirable
- Experience of working in an NHS/healthcare setting
Person Specification
Qualifications
Essential
- RSA 3 Word Processing/Typewriting or equivalent
- Level 3 NVQ Business Administration or equivalent
Desirable
Knowledge
Essential
- Wide range of admin skills
- Excellent telephone manner
- Adaptable to changing needs of service
Experience
Essential
- Previous experience in similar role
Desirable
- Experience of working in an NHS/healthcare setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
