Job summary
We are looking for enthusiastic individuals who wish to join a developing front-line service. This is an opportunity to influence and improve pathways for adults who are experiencing mental health problems. We are a team of experienced, supportive and motivated staff.
This post is suitable for those with direct experience of providing practical support to clients with mental health problems. It would be an added bonus to have particular knowledge of community-bases services and groups within Sheffield.
It is an interesting time to be working with this team as we are leading the way in testing new ways of providing mental health interventions in primary care for adults with severe mental illness and complex needs. The Single Point of Access and Emotional Wellbeing Service is being developed as part of the Primary Care transformation project.
Main duties of the job
Main duties
- Work closely alongside team members and peers, to assist in delivering evidence based client care.
- Work with colleagues, providing practical support to help clients achieve their identified goals.
- Implement collaborative programmes of care with clients and carers under the supervision of a named professional.
- Use the Trust electronic systems to provide relevant information and support to clients.
- Observe confidentiality regarding clients at all times.
- Document clients' presentation, progress and any significant events in clinical notes and ensure that these entries are counter-signed by a registered clinician.
- Contribute to ongoing risk assessments by identifying signs of recovery and relapse, monitoring clients' progress, level of functioning and mental state and communicating outcomes and conclusions with staff involved in their care.
- Take a positive approach to responding to clients in acute distress adopting principles of diffusion and de-escalation
About us
Sheffield Health and Social Care NHS Foundation Trust is a major employer and provider of services. Our Service Users, Carers and Staff are central, and our Values are important, to the delivery of high-quality care. We actively seek out individuals who share these values:
- Working together for service users
- Respect and kindness
- Everyone counts
- Commitment to quality
- Improving lives
Job description
Job responsibilities
General requirements
- Work with colleagues, providing practical support to help clients achieve their goals.
- Work closely with team members and peers, to assist in delivering appropriate care.
- Implement agreed collaborative programmes of care with clients and carers under the supervision of a named professional
- Use the Trust electronic systems to provide relevant information and support to clients.
- Observe confidentiality regarding clients at all times.
- Document clients presentation, progress and any significant events in clinical notes and ensure that these entries are counter-signed by a registered clinician.
- Contribute to ongoing risk assessments by identifying signs of recovery and relapse, monitoring clients progress, level of functioning and mental state and communicating outcomes and conclusions with staff involved in their care.
- Take a positive approach to responding to clients in acute distress adopting principles of diffusion and de-escalation
Principal duties
- Perform duties under the direction and indirect supervision of a named qualified professional.
- Recognise when to seek support or escalate a clients needs or risks to qualified team members.
- Take information by telephone and provide telephone support to clients.
- Maintain positive relationships within the multidisciplinary team and all others involved in the care of the client.
- Maintain appropriate records regarding clients care, observations made and information provided.
- Arrange/attend discussions regarding client care as and when required.
- Build therapeutic relationships with the clients and carers and provide reassurance and information regarding the care pathway.
- Provide input into the evaluation of the clients care pathway.
- To encourage clients to be fully involved and engaged with their agreed care pathway and to access appropriate services.
- Promote equality for all individuals by promoting and supporting individuals rights and choice.
- Take a role in health promotion both with clients, carers and other staff.
- To assist in keeping the care plan up-to-date making accurate entries, regarding clients wellbeing, as soon as practicably possible.
- To work flexibly to service requirements within contracted hours.
- To organise time effectively.
- To arrange/attend meetings to discuss client care when required.
- To utilise the Trusts computer system appropriately.
- To organise referral on to other services, as required.
- To be able to work alone in clients homes, or community settings, using own initiative as required.
- To be aware of risks associated with being a lone worker in a community setting, following the lone worker policy.
- Maintain records of activity, mileage incurred and relevant statistical information
Service development
- To participate with colleagues in the production of an active learning environment, in order to maintain and develop high standards of practice.
- To take responsibility for identifying personal development needs participating in appraisal and clinical supervision.
- To participate and attend agreed training and development for service, personal and professional needs.
- To attend/participate in training programmes relating/relevant to Trust Policies.
- To contribute to the development of clinical audit team standards, Trust policies and clinical guidelines, ensuring that these are adhered to at all times.
Job description review
This is not an exhaustive list of duties and responsibilities and in discussion with the manager the postholder may be required to undertake other duties which fall within the Banding of the post. The job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder.
The post holder should be comfortable in the use of computer technology, have basic keyboard skills and have the ability to use email.
Job description
Job responsibilities
General requirements
- Work with colleagues, providing practical support to help clients achieve their goals.
- Work closely with team members and peers, to assist in delivering appropriate care.
- Implement agreed collaborative programmes of care with clients and carers under the supervision of a named professional
- Use the Trust electronic systems to provide relevant information and support to clients.
- Observe confidentiality regarding clients at all times.
- Document clients presentation, progress and any significant events in clinical notes and ensure that these entries are counter-signed by a registered clinician.
- Contribute to ongoing risk assessments by identifying signs of recovery and relapse, monitoring clients progress, level of functioning and mental state and communicating outcomes and conclusions with staff involved in their care.
- Take a positive approach to responding to clients in acute distress adopting principles of diffusion and de-escalation
Principal duties
- Perform duties under the direction and indirect supervision of a named qualified professional.
- Recognise when to seek support or escalate a clients needs or risks to qualified team members.
- Take information by telephone and provide telephone support to clients.
- Maintain positive relationships within the multidisciplinary team and all others involved in the care of the client.
- Maintain appropriate records regarding clients care, observations made and information provided.
- Arrange/attend discussions regarding client care as and when required.
- Build therapeutic relationships with the clients and carers and provide reassurance and information regarding the care pathway.
- Provide input into the evaluation of the clients care pathway.
- To encourage clients to be fully involved and engaged with their agreed care pathway and to access appropriate services.
- Promote equality for all individuals by promoting and supporting individuals rights and choice.
- Take a role in health promotion both with clients, carers and other staff.
- To assist in keeping the care plan up-to-date making accurate entries, regarding clients wellbeing, as soon as practicably possible.
- To work flexibly to service requirements within contracted hours.
- To organise time effectively.
- To arrange/attend meetings to discuss client care when required.
- To utilise the Trusts computer system appropriately.
- To organise referral on to other services, as required.
- To be able to work alone in clients homes, or community settings, using own initiative as required.
- To be aware of risks associated with being a lone worker in a community setting, following the lone worker policy.
- Maintain records of activity, mileage incurred and relevant statistical information
Service development
- To participate with colleagues in the production of an active learning environment, in order to maintain and develop high standards of practice.
- To take responsibility for identifying personal development needs participating in appraisal and clinical supervision.
- To participate and attend agreed training and development for service, personal and professional needs.
- To attend/participate in training programmes relating/relevant to Trust Policies.
- To contribute to the development of clinical audit team standards, Trust policies and clinical guidelines, ensuring that these are adhered to at all times.
Job description review
This is not an exhaustive list of duties and responsibilities and in discussion with the manager the postholder may be required to undertake other duties which fall within the Banding of the post. The job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder.
The post holder should be comfortable in the use of computer technology, have basic keyboard skills and have the ability to use email.
Person Specification
training & Qualifications
Essential
- GCSE grade A -C in Maths & English or skills level 2 Maths & English or equivalent
- To hold or be working towards Health Education England, Skills for care & Skills for Health Care certificate or have equivalent work experiencee
Skills & Knowledge
Essential
- Excellent verbal and written communication skills
- To have an awareness of risks associated with lone working in a community setting
- Able to work in an MDT environment
- Able to accept instructions from Senior Staff members and show initiative as appropriate
Desirable
- Able to research and share sources of support for clients using a range of methods
- Able to promote equality of opportunity reducing barriers for people marginalised in society
- a good knowledge of community based services, activities and groups for people experiencing mental health problems
Experience
Essential
- Experience of working for the NHS in a mental health role - Band 2 or above
Desirable
- experience of working in a community setting with people in their own homes
- experience of assisting clients to access community services, groups and make social connections
other
Essential
- Able to work independently and as part of a team
- Able to read, understand and follow care pathways
- able to demonstrate a person-centred approach in all aspects of service delivery
- able to identify changing client risks/circumstances and act accordingly
Person Specification
training & Qualifications
Essential
- GCSE grade A -C in Maths & English or skills level 2 Maths & English or equivalent
- To hold or be working towards Health Education England, Skills for care & Skills for Health Care certificate or have equivalent work experiencee
Skills & Knowledge
Essential
- Excellent verbal and written communication skills
- To have an awareness of risks associated with lone working in a community setting
- Able to work in an MDT environment
- Able to accept instructions from Senior Staff members and show initiative as appropriate
Desirable
- Able to research and share sources of support for clients using a range of methods
- Able to promote equality of opportunity reducing barriers for people marginalised in society
- a good knowledge of community based services, activities and groups for people experiencing mental health problems
Experience
Essential
- Experience of working for the NHS in a mental health role - Band 2 or above
Desirable
- experience of working in a community setting with people in their own homes
- experience of assisting clients to access community services, groups and make social connections
other
Essential
- Able to work independently and as part of a team
- Able to read, understand and follow care pathways
- able to demonstrate a person-centred approach in all aspects of service delivery
- able to identify changing client risks/circumstances and act accordingly
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
