Job summary
** 6 Month Fixed term**
The role includes the input of data onto the Oracle Learning Management system (OLM) for accurate recording of training information. This includes creating and maintaining classes, setting competency requirements against positions and competency achievements against courses as directed by the Mandatory Training Lead.
To book staff onto courses, resolve e-learning queries, send out booking confirmations and reminders, send out joining instructions and dealing with cancellations when required. To produce user guides, troubleshooting guides and to keep them updated as necessary.
Main duties of the job
The successful candidate will be required to cover for other administrative staff within the Training department as required and to cover the office with a mixture of homeworking
Main duties of the job
- Able to demonstrate excellent, written, and verbal communication and interpersonal skills
- Be an effective team worker
- Be confident in dealing with and enjoy working with people, face to face, on the telephone and in writing.
- The ability to work without direct supervision at times, using initiative where necessary but being able to recognise issues which require referral to Line Management
- Maintain a customer focus in all aspects of work, whilst managing conflicting priorities and working flexibly as appropriate to workload
- Able to manage repetitive process driven tasks
- Experience of dealing with sensitive/confidential information
- Able to produce accurately detailed information routinely
- Booking staff onto correct training courses and troubleshooting any issues.
- Produce registers and liaise with trainers of the course.
About us
This position offers the successful applicant an opportunity to join a friendly and professional group of people, providing a trust wide service booking and recording all training undertaken by staff at the Trust.
What is it that makes our Trust such a special place to work? Well, it's all about the people. Our staff, service users, carers and families all come from such diverse backgrounds and all have expertise and stories to share.
It's important that you feel supported in your role, that the people who you work with are as passionate as you are and that your health and wellbeing is taken care of
If you're interested in developing your career, you'll have access to a range of training and education opportunities, including apprenticeships, work experience and placements, as well as the chance to get involved in research.
We are all very proud of the difference we make to people's lives each and every day and if that's something that you'd like to be part of we'd love to have you with us
Job description
Job responsibilities
Education and Learning
- Take responsibility for own learning and development by recognising and taking advantage of all opportunities to learn, including full participation in PDR appraisal, supervision, action learning.
- Maintain up to date skills and knowledge, and maintain awareness of health and social care issues in relation to administrative duties
- Actively participate in planned programmes of development.
- Attend and complete all required Trust Mandatory training as per the Trust Mandatory Training Policy.
Principal Duties
- To operate as a team player ensuring that knowledge and information are shared across teams to enable the ETD Team to develop and provide a comprehensive, effective and professional service.
- To undertake a range of administrative duties including booking staff onto courses, send out booking confirmations and reminders, send out jointing instructions, dealing with course cancellations when required, inputting data into and maintaining the Oracle Learning Management (OLM) database
- To maintain and update ESR, updating staff competency profiles, inputting new positions requirements, etc.
- To create, maintain and update learner records on OLM
- To prepare registers for courses
- To set up courses within the Trust as required
- To ensure all classes are closed on ESR in compliance with deadlines
- To be a point of contact for line managers, staff, giving advice and answering a range of queries in an appropriate manner
- To provide support and guidance to staff wishing to access ESR and ELearning.
- To produce user guides and troubleshooting guides to assist ELearning users and to keep those up to date as necessary.
- To identify and where possible to solve user problems, bringing to the attention of IT where more technical solutions are required.
- To undertake regular data cleansing activities on OLM as required to ensure the system is accurate and operates effectively
- To have an understanding of routine ESR reporting and to be able to produce basic reports such as DNA reports, booking reports, training statistics, etc from ESR
- To carry out preparation, photocopying and distribution of course materials
- To ensure that the current electronic filing system is kept up to date and make recommendations for potential improvements
- To receive and send e-mails in relation to course bookings, cancellations, ELearning, and any other training related queries as required
- To provide training delivery support including arranging venues and resources and greeting delegates when required, book rooms for training meetings and sessions.
- To carry out typing of general flyers, correspondence, reports etc.
- To respond to queries throughout the day either face to face, telephone calls, and emails; ensuring and follow up is managed and actioned.
- To ensure stationary and training supplies stock is monitored and the receiving procedure for deliveries is followed.
- Manage own workload in an unpredictable environment with constant interruptions, prioritising and completing deadlines effectively.
- To support the ETD team during annual leave, absence, off-site work and provide cover for ETD team members
- To undertake any other duties which may be allocated by the training data coordinator or Mandatory training lead.
Job description
Job responsibilities
Education and Learning
- Take responsibility for own learning and development by recognising and taking advantage of all opportunities to learn, including full participation in PDR appraisal, supervision, action learning.
- Maintain up to date skills and knowledge, and maintain awareness of health and social care issues in relation to administrative duties
- Actively participate in planned programmes of development.
- Attend and complete all required Trust Mandatory training as per the Trust Mandatory Training Policy.
Principal Duties
- To operate as a team player ensuring that knowledge and information are shared across teams to enable the ETD Team to develop and provide a comprehensive, effective and professional service.
- To undertake a range of administrative duties including booking staff onto courses, send out booking confirmations and reminders, send out jointing instructions, dealing with course cancellations when required, inputting data into and maintaining the Oracle Learning Management (OLM) database
- To maintain and update ESR, updating staff competency profiles, inputting new positions requirements, etc.
- To create, maintain and update learner records on OLM
- To prepare registers for courses
- To set up courses within the Trust as required
- To ensure all classes are closed on ESR in compliance with deadlines
- To be a point of contact for line managers, staff, giving advice and answering a range of queries in an appropriate manner
- To provide support and guidance to staff wishing to access ESR and ELearning.
- To produce user guides and troubleshooting guides to assist ELearning users and to keep those up to date as necessary.
- To identify and where possible to solve user problems, bringing to the attention of IT where more technical solutions are required.
- To undertake regular data cleansing activities on OLM as required to ensure the system is accurate and operates effectively
- To have an understanding of routine ESR reporting and to be able to produce basic reports such as DNA reports, booking reports, training statistics, etc from ESR
- To carry out preparation, photocopying and distribution of course materials
- To ensure that the current electronic filing system is kept up to date and make recommendations for potential improvements
- To receive and send e-mails in relation to course bookings, cancellations, ELearning, and any other training related queries as required
- To provide training delivery support including arranging venues and resources and greeting delegates when required, book rooms for training meetings and sessions.
- To carry out typing of general flyers, correspondence, reports etc.
- To respond to queries throughout the day either face to face, telephone calls, and emails; ensuring and follow up is managed and actioned.
- To ensure stationary and training supplies stock is monitored and the receiving procedure for deliveries is followed.
- Manage own workload in an unpredictable environment with constant interruptions, prioritising and completing deadlines effectively.
- To support the ETD team during annual leave, absence, off-site work and provide cover for ETD team members
- To undertake any other duties which may be allocated by the training data coordinator or Mandatory training lead.
Person Specification
Experience
Essential
- Experience of inputting data and using databases, spreadsheets and email using office IT systems
- experience working in a busy office environment
Desirable
- Knowledge in Using bespoke IT systems i.e OLM
Skills
Essential
- Calm under pressure, displaying confidentiality, tact and diplomacy
- Customer Focused
- Be confident in dealing with and enjoy working with people, face to face, on the telephone and in writing.
Desirable
- Use of OLM and BI Administration
Qualifications
Essential
- GCSE a-c Maths and English or equivalent
Person Specification
Experience
Essential
- Experience of inputting data and using databases, spreadsheets and email using office IT systems
- experience working in a busy office environment
Desirable
- Knowledge in Using bespoke IT systems i.e OLM
Skills
Essential
- Calm under pressure, displaying confidentiality, tact and diplomacy
- Customer Focused
- Be confident in dealing with and enjoy working with people, face to face, on the telephone and in writing.
Desirable
- Use of OLM and BI Administration
Qualifications
Essential
- GCSE a-c Maths and English or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
