Job summary
This Change Agent role vacancy is a fantastic opportunity for those working in clinical/clerical roles to help shape the future of how SHSC record clinical information and deliver the care to their service users.
We are looking for an individual who is enthusiastic to uptake a new challenge and develop their skills.
This is an exciting chance to be part of this dynamic team during a time of exponential growth in digital transformation.
The Trust has chosen the Rio Electronic Patient Record (EPR) to support its workforce in the provision of care to the communities of Sheffield.
The Trust Board of Directors has approved the establishment of Change Agents in providing support to the Rio EPR program development and deployment of the new electronic patient record solution across the Trust
As a Rio EPR Change Agent they will engage with Service Providers across all of the Trust facilities, to develop the future ways of working and to support the smooth transition from current practices to the new Rio EPR.
This role will be part of a core group of Change Agents who are local Trust experts in their area, supported by the Senior Change Manager and have a team of Super Users to call upon for support and assistance.
Main duties of the job
The Change Agents Will:
Become the main drive to ensure that that the Clinical Transformation and IT teams fully understand the local requirements of their areas of expertise.
Work alongside the EPR Change Management Team, the IT department and Rio consultants.
Work with the EPR Board members to inform the respective Super Users of issues related to process and/or functionality.
About us
Here at Sheffield Health and Social Care we are passionate about providing the very best care to the people we support, and we are looking for amazing people who share this passion to join us.
We are all very proud of the difference we make to people's lives each and every day and if that's something that you'd like to be part of we'd love to have you with us.
For many of us we spend as much time at work as we do at home, so it's important that you feel supported in your role, that the people who you work with are as passionate as you are and that your health and wellbeing is taken care of - and that's exactly what we offer.
One of our highlights of the year is our staff recognition and achievement awards, where we come together and recognise the amazing achievements of our staff. Too often the hard work that is put in day-in, day-out goes under the radar, and we're big believers in making sure excellence is recognised - and that we say thank you for that effort.
Working here you will be surrounded by a collaborative, creative and encouraging team who will ensure all support is offered to you.
Being part of a warm, vibrant and engaging team there will be lots of team work and other times where you will be working autonomously.
Job description
Job responsibilities
Main Duties:
- To provide technical/queries support in relation to Rio for the Super Users
- To monitor and report issues identified by Super Users and raise issues affecting the business or patient journey to the EPR Program Management Team.
- Contribute to the identification and analysis of stakeholders and support the development of the stakeholder plan, participating in its ongoing review and updating as required.
- Work collaboratively with the stakeholders and the project team to assess the readiness of the organisation to implement change
- Understand the organisational strategic and clinical drivers for implementing the change
- Support the identification and prioritisation of desired programme benefits
- Identify cultural, organisational and business constraints affecting proposed changes and support the development of strategies to overcome resistance to change with the EPR Transformation Lead
- Capture current state and develop future state process flows, for administrative, operational or clinical processes with the stakeholders, identifying areas for improvement through technology or process change
- To identify training needs and to track key staff as Super Users
- Identify appropriate / additional training requirements for staff and liaise with the IM&T training team to develop appropriate methods of training to support the change.
Main Duties
- To support the Change Management Team with the introduction of changes.
- To guide and support the Super Users in the review of the Current and Future State Processes in a timely manner in accordance with project timelines
- Identify and highlight gaps in functionality based on agreed future practice to EPR Program Board
- Identify areas of clinical risk and escalate to EPR Program Board
- Support the clear and timely communication of key project messages to super users and end users
- To highlight and report key resistors or concerns raised by the workforce to the Change Management Team
- To ensure the workforce members have an appropriate opportunity to make changes/amendments and feedback affecting them.
- Take responsibility in identifying changes in practice affecting current policies and procedures and make amendments to existing policies
- To highlight and document changes in policy and identify amendments existing policies
- To work collaboratively with the workforce to support with all required change activities within areas of responsibility
- Partake in Super User activities and share learnings across the group
- Develop a tracker to identify additional training requirements for colleagues
- Review and implement training materials for suitability of practice
- To take ownership of the sign off of Super Users actions
- To construct a tracker to identify additional key workforce members who can support others at go live
- Attend and represent Super Users steering meeting
- Participate and support the EPR Change Management Team with the introduction of changes
- Ensure minutes from meetings are formally recorded and submitted to the EPR Program Manager and all members of the Super User and Change Management Groups in a timely manner.
- Provide requested information to the EPR Change Management Team
- To Attend and contribute to Super User steering meetings as required or provide appropriate representation
- To identify and implement quick wins to encourage and motivate the workforce
Job description
Job responsibilities
Main Duties:
- To provide technical/queries support in relation to Rio for the Super Users
- To monitor and report issues identified by Super Users and raise issues affecting the business or patient journey to the EPR Program Management Team.
- Contribute to the identification and analysis of stakeholders and support the development of the stakeholder plan, participating in its ongoing review and updating as required.
- Work collaboratively with the stakeholders and the project team to assess the readiness of the organisation to implement change
- Understand the organisational strategic and clinical drivers for implementing the change
- Support the identification and prioritisation of desired programme benefits
- Identify cultural, organisational and business constraints affecting proposed changes and support the development of strategies to overcome resistance to change with the EPR Transformation Lead
- Capture current state and develop future state process flows, for administrative, operational or clinical processes with the stakeholders, identifying areas for improvement through technology or process change
- To identify training needs and to track key staff as Super Users
- Identify appropriate / additional training requirements for staff and liaise with the IM&T training team to develop appropriate methods of training to support the change.
Main Duties
- To support the Change Management Team with the introduction of changes.
- To guide and support the Super Users in the review of the Current and Future State Processes in a timely manner in accordance with project timelines
- Identify and highlight gaps in functionality based on agreed future practice to EPR Program Board
- Identify areas of clinical risk and escalate to EPR Program Board
- Support the clear and timely communication of key project messages to super users and end users
- To highlight and report key resistors or concerns raised by the workforce to the Change Management Team
- To ensure the workforce members have an appropriate opportunity to make changes/amendments and feedback affecting them.
- Take responsibility in identifying changes in practice affecting current policies and procedures and make amendments to existing policies
- To highlight and document changes in policy and identify amendments existing policies
- To work collaboratively with the workforce to support with all required change activities within areas of responsibility
- Partake in Super User activities and share learnings across the group
- Develop a tracker to identify additional training requirements for colleagues
- Review and implement training materials for suitability of practice
- To take ownership of the sign off of Super Users actions
- To construct a tracker to identify additional key workforce members who can support others at go live
- Attend and represent Super Users steering meeting
- Participate and support the EPR Change Management Team with the introduction of changes
- Ensure minutes from meetings are formally recorded and submitted to the EPR Program Manager and all members of the Super User and Change Management Groups in a timely manner.
- Provide requested information to the EPR Change Management Team
- To Attend and contribute to Super User steering meetings as required or provide appropriate representation
- To identify and implement quick wins to encourage and motivate the workforce
Person Specification
Knowledge & Skills
Essential
- Ability to communicate with different stakeholders.
- Ability to write clearly and appropriately for a particular purpose or target group
- To chair or participate in solution groups
- Ability to influence decision making and working practices / procedures
- Confident in making decisions at a local level
Qualifications
Essential
- Educated to Masters level or equivalent higher qualification experience
- Good understanding of data protection, information governance and confidentiality.
- Extensive experience and understanding of NHS patient based information, pathways and protocols
Desirable
- Guidance note/ JD attached
Experience
Essential
- Breadth understanding of interdepartmental knowledge of the patient journey.
- Understanding of operational (clinical/clerical) A/I A/I Working together for service users Respect & kindness Everyone counts Commitment to quality Improving lives processes
- Positive approach to problem solving and good analytical skills
Desirable
- Guidance note/ JD attached
Person Specification
Knowledge & Skills
Essential
- Ability to communicate with different stakeholders.
- Ability to write clearly and appropriately for a particular purpose or target group
- To chair or participate in solution groups
- Ability to influence decision making and working practices / procedures
- Confident in making decisions at a local level
Qualifications
Essential
- Educated to Masters level or equivalent higher qualification experience
- Good understanding of data protection, information governance and confidentiality.
- Extensive experience and understanding of NHS patient based information, pathways and protocols
Desirable
- Guidance note/ JD attached
Experience
Essential
- Breadth understanding of interdepartmental knowledge of the patient journey.
- Understanding of operational (clinical/clerical) A/I A/I Working together for service users Respect & kindness Everyone counts Commitment to quality Improving lives processes
- Positive approach to problem solving and good analytical skills
Desirable
- Guidance note/ JD attached
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
