Job summary
This role is an exciting opportunity within NCL Home Treatment Team. You will be a member of the CYPMHS NCL Home Treatment Team, working to support young people's voices to be heard to improve services.
NCL CAMHS Home Treatment Team (HTT)
The North Central London (NCL)
CAMHS Home Treatment Team (HTT) is an intensive, multi-disciplinary community service designed to support children and young people (CYP) aged 12-17 who are experiencing a mental health crisis and may otherwise require hospital admission. The service operates across all five boroughs of NCL: Barnet, Camden, Enfield, Haringey, and Islington.
HTT provides an 8am-8pm Mon-Sun crisis response and home-based treatment as an alternative to inpatient admission. The team delivers intensive, time-limited support tailored to the needs of each young person and their family. The model focuses on early intervention, stabilisation of risk, and recovery in the least restrictive setting, in alignment with the principles of the NHS Long Term Plan and the national CAMHS crisis care framework.
Main duties of the job
The Band 5 Family Ambassador will support children, young people and their families accessing CYPMHS NCL Home Treatment Services. With lived or professional experience of navigating health and social care systems, they will offer compassionate, non-clinical support and bridge communication between families and the multi-disciplinary team.
Key responsibilities include offering 1:1 and group-based support, advocating for family perspectives, facilitating access to community resources, participating in co-production, supporting siblings, and maintaining accurate records. The role requires flexibility, including evening and weekend work.
The HTT operates a flexible model of care which adapts to the unique needs of each young person and their support network, using a trauma-informed and culturally responsive approach. The Family Ambassador role is central to ensuring that families are empowered, supported, and meaningfully involved throughout the care journey within NCL HTT.
About us
North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.
Our Five-Year Strategy:
- We will provide consistently high-quality care closer to home.
- With our partners in North London and each borough we will ensure equity of outcome for all
- We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
Why NLFT?
- We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
- We promote flexible working and support staff with a range of health and wellbeing initiatives.
- NHS Discounts, generous annual leave and NHS pension scheme
- Excellent internal staff network
In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.
Job description
Job responsibilities
Key Responsibilities
Offer regular 1:1 and group-based support to parents/carers during crisis episodes
Facilitate access to local resources and peer support for families
Work closely with clinical teams to provide insight into family perspectives
Support the development of culturally competent and inclusive service delivery
Participate in co-producing family-facing materials and engagement forums
Advocate for family needs and preferences in care planning
Maintain accurate records of interactions and outcomes
Contribute to sibling-specific interventions where appropriate
Work flexibly across the 7-day service, including evenings/weekends
Job description
Job responsibilities
Key Responsibilities
Offer regular 1:1 and group-based support to parents/carers during crisis episodes
Facilitate access to local resources and peer support for families
Work closely with clinical teams to provide insight into family perspectives
Support the development of culturally competent and inclusive service delivery
Participate in co-producing family-facing materials and engagement forums
Advocate for family needs and preferences in care planning
Maintain accurate records of interactions and outcomes
Contribute to sibling-specific interventions where appropriate
Work flexibly across the 7-day service, including evenings/weekends
Person Specification
EDUCATION AND QUALIFICATIONS
Essential
- NVQ Level IV in care or equivalent
- Lived experience of supporting a child/young person in CAMHS or community health/social care Experience working in a supportive, peer, or community-facing role
Desirable
- Degree level qualification
EXPERIENCE AND KNOWLEDGE
Essential
- Experience in a health or social care setting
- Experience of liaising with other agencies
- Awareness of treatment outcomes, recovery tools, care planning, assessment of risk
- Have an understanding of equal opportunities, diversity and anti discriminatory practice
- Knowledge of children's mental health and social care systems Strong interpersonal and listening skills.
- Ability to maintain professional boundaries and confidentiality. Flexible and compassionate approach to family dynamics Ability to record interactions accurately
Desirable
- Experience of supervising junior colleagues Experience of developing/leading on groups for service users and/or carers
SKILLS AND ABILITIES
Essential
- Excellent written and verbal communication skills Computer literate in software applications such as Microsoft Outlook, Word, and Edge.
- Experience of working with siblings or whole-family systems. Awareness of cultural competency in service delivery.
- Ability to remain calm in emergency situations and respond in a professional manner Ability to maintain boundaries and form positive therapeutic relationship with service users and carers
Desirable
- Report writing skills Computer literate in software applications such as Excel and Publisher.
Person Specification
EDUCATION AND QUALIFICATIONS
Essential
- NVQ Level IV in care or equivalent
- Lived experience of supporting a child/young person in CAMHS or community health/social care Experience working in a supportive, peer, or community-facing role
Desirable
- Degree level qualification
EXPERIENCE AND KNOWLEDGE
Essential
- Experience in a health or social care setting
- Experience of liaising with other agencies
- Awareness of treatment outcomes, recovery tools, care planning, assessment of risk
- Have an understanding of equal opportunities, diversity and anti discriminatory practice
- Knowledge of children's mental health and social care systems Strong interpersonal and listening skills.
- Ability to maintain professional boundaries and confidentiality. Flexible and compassionate approach to family dynamics Ability to record interactions accurately
Desirable
- Experience of supervising junior colleagues Experience of developing/leading on groups for service users and/or carers
SKILLS AND ABILITIES
Essential
- Excellent written and verbal communication skills Computer literate in software applications such as Microsoft Outlook, Word, and Edge.
- Experience of working with siblings or whole-family systems. Awareness of cultural competency in service delivery.
- Ability to remain calm in emergency situations and respond in a professional manner Ability to maintain boundaries and form positive therapeutic relationship with service users and carers
Desirable
- Report writing skills Computer literate in software applications such as Excel and Publisher.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
