Job summary
This is an interesting and worthwhile role, supporting the modernisation of mental health services across north central London, supporting the senior communications and engagement manager in their work delivering the high priority engagement activity that underpins the St Pancras Development programme.
The postholder will build, maintain and improve relationships with identified and emerging external and stakeholder audiences through implementing and evidencing high quality engagement activity, on system-wide transformation, involving multiple partners and communities.
This role is a key one for successful implementation of sustainable change in how central London healthcare estate will modernise and enable patients, staff and stakeholders experience of health and care services are embedded in local communities.
Main duties of the job
You will work closely with the Senior Communications and Engagement manager to deliver high quality engagement activities that inform, inspire and involve audiences in the extensive programme of transformation centred around the St Pancras Hospital site.
As an NHS provider, and as the 'host trust' for the St Pancras Development programme - our chief executive is the senior responsible officer (SRO) for the St Pancras Development programme - we have an obligation to ensure we engage affected parties in shaping the transformation programme, and how it is delivered. The complex programme of service change which emanate from the St Pancras Development requires a high level of first class engagement and communication with a range of audiences, and this role has been developed to expand capacity dedicated to the delivery of the best quality engagement support possible.
About us
North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.
Our Five-Year Strategy:
- We will provide consistently high-quality care closer to home.
- With our partners in North London and each borough we will ensure equity of outcome for all
- We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
Why NLFT?
- We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
- We promote flexible working and support staff with a range of health and wellbeing initiatives.
- NHS Discounts, generous annual leave and NHS pension scheme
- Excellent internal staff network
In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.
Job description
Job responsibilities
Identifying, establishing and maintaining contact, and securing confidence of individual and organisational stakeholders in the St Pancras Development programme and how it engages audiences effectively.
Identifying and supporting recruitment of Experts by Experience for taking part in engagement activities.
Advising senior leaders clinical, operational and corporate on developing and delivering communication and involvement activities which deliver impactful, meaningful and good value engagement on individual workstreams and component parts of the programme.
Creating, editing, and helping deliver content which engages and explains complex programme delivery, benefits and considerations. This will include the production of leaflets, posters, creation of PowerPoint slideshows, setting up of workshops and external and internal meetings, both face-to-face and digitally.
Liaise with communication and engagement colleagues within the St Pancras Development partnership and externally, on aligning activity and outputs to support collaborative working and deliver good value outcomes.
Identify, understand and assess engagement risks and opportunities related to the St Pancras Development programme, and propose activities and develop content to mitigate and/or take advantage of these, in ways that help deliver the programmes aims and objectives, and which uphold NHS values. Eg. developing and maintaining a set of core responses to frequently asked questions and lines to take on programme components and progress.
This job description is intended as a guide to the principal duties and responsibilities for the post and should not be considered an exhaustive list. It is subject to change in line with future development of the service.
Job description
Job responsibilities
Identifying, establishing and maintaining contact, and securing confidence of individual and organisational stakeholders in the St Pancras Development programme and how it engages audiences effectively.
Identifying and supporting recruitment of Experts by Experience for taking part in engagement activities.
Advising senior leaders clinical, operational and corporate on developing and delivering communication and involvement activities which deliver impactful, meaningful and good value engagement on individual workstreams and component parts of the programme.
Creating, editing, and helping deliver content which engages and explains complex programme delivery, benefits and considerations. This will include the production of leaflets, posters, creation of PowerPoint slideshows, setting up of workshops and external and internal meetings, both face-to-face and digitally.
Liaise with communication and engagement colleagues within the St Pancras Development partnership and externally, on aligning activity and outputs to support collaborative working and deliver good value outcomes.
Identify, understand and assess engagement risks and opportunities related to the St Pancras Development programme, and propose activities and develop content to mitigate and/or take advantage of these, in ways that help deliver the programmes aims and objectives, and which uphold NHS values. Eg. developing and maintaining a set of core responses to frequently asked questions and lines to take on programme components and progress.
This job description is intended as a guide to the principal duties and responsibilities for the post and should not be considered an exhaustive list. It is subject to change in line with future development of the service.
Person Specification
Education and qualifications
Essential
- -Educated to degree level or equivalent (eg. part completion of a relevant apprenticeship or further related study)
Desirable
- -Post graduate diploma or working towards a specialist post- graduate qualification eg Chartered Institute of Public Relations diploma or Chartered Institute of Marketing
- -Evidence of continued learning and development
Previous experience
Essential
- -Understanding of range of effective communication, marketing and engagement methods, and how these can be applied to this role's purpose, aims and key priorities, with examples of personal delivery for successful outcomes
- -Experience of working under pressure to tight deadlines while maintain high standards of accuracy and detail
- -Experience working across partnerships in support of a shared aim
Desirable
- -Strong understanding of mental health issues
Skills knowledge and abilities
Essential
- oEvidence of working to delegated authority demonstrating appropriate autonomy and escalating beyond, and able to articulate an understanding of how this would work in this role,
- oEvidence of devising, implementing and refining communications and engagement plans in collaboration with internal and external colleagues for St Pancras Development workstreams across the year to support agreed outcomes
- oAbility to create, maintain and use external and internal databases and information resources (grids, distribution lists, content management tools) to support strong and effective engagement with the St Pancras Development programme
- oStrong interpersonal skills and evidence of building and maintaining good relationships with internal and external stakeholders and able to articulate an understanding of how this would work in this role
- oEvidence of creating and overseeing production of materials that would be equivalent to Programme-related communication and engagement products, including publications, newsletters, 'snackable' video and audio content,
- oAbility to receive, synthesise and communicate effectively highly complex, sensitive or contentious information, and be able to identify the most important information and how best to disseminate it, including to appropriate audiences through appropriate routes
- oExcellent content creation including writing skills and the ability to identify good news stories to raise the profile of agreed Trust programmes services, and accomplishments,
- oUnderstanding of good practice relating to organisation of events and/or meetings
- oExcellent writing and digital / IT skills with knowledge of a range of different tools and software including PowerPoint with the ability to create slide presentations of high quality and to tight deadline
- Experience of being able to undertake regular and systematic reviews and audits to ensure the ongoing effectiveness and development of external communications.
- oAble to build effective relationships with colleagues, including at executive level, both internally and externally
- oExcellent organisational and planning skills
Desirable
- oAbility to write press releases and to pitch these to media contacts, both locally and nationally
Communication and interpersonal
Essential
- oExcellent multi-tasker who works well under pressure in busy environments
- oExcellent interpersonal skills with the ability to communicate effectively with people at all levels including senior leaders across north central London
- oTenacious
- oProfessional manner
- oAttention to detail
Other
Essential
- oWillingness to carry our administrative tasks when occasionally required
- oFlexible approach to work, including able to work across different times and locations
- oOpen to learning and continual improvement
Person Specification
Education and qualifications
Essential
- -Educated to degree level or equivalent (eg. part completion of a relevant apprenticeship or further related study)
Desirable
- -Post graduate diploma or working towards a specialist post- graduate qualification eg Chartered Institute of Public Relations diploma or Chartered Institute of Marketing
- -Evidence of continued learning and development
Previous experience
Essential
- -Understanding of range of effective communication, marketing and engagement methods, and how these can be applied to this role's purpose, aims and key priorities, with examples of personal delivery for successful outcomes
- -Experience of working under pressure to tight deadlines while maintain high standards of accuracy and detail
- -Experience working across partnerships in support of a shared aim
Desirable
- -Strong understanding of mental health issues
Skills knowledge and abilities
Essential
- oEvidence of working to delegated authority demonstrating appropriate autonomy and escalating beyond, and able to articulate an understanding of how this would work in this role,
- oEvidence of devising, implementing and refining communications and engagement plans in collaboration with internal and external colleagues for St Pancras Development workstreams across the year to support agreed outcomes
- oAbility to create, maintain and use external and internal databases and information resources (grids, distribution lists, content management tools) to support strong and effective engagement with the St Pancras Development programme
- oStrong interpersonal skills and evidence of building and maintaining good relationships with internal and external stakeholders and able to articulate an understanding of how this would work in this role
- oEvidence of creating and overseeing production of materials that would be equivalent to Programme-related communication and engagement products, including publications, newsletters, 'snackable' video and audio content,
- oAbility to receive, synthesise and communicate effectively highly complex, sensitive or contentious information, and be able to identify the most important information and how best to disseminate it, including to appropriate audiences through appropriate routes
- oExcellent content creation including writing skills and the ability to identify good news stories to raise the profile of agreed Trust programmes services, and accomplishments,
- oUnderstanding of good practice relating to organisation of events and/or meetings
- oExcellent writing and digital / IT skills with knowledge of a range of different tools and software including PowerPoint with the ability to create slide presentations of high quality and to tight deadline
- Experience of being able to undertake regular and systematic reviews and audits to ensure the ongoing effectiveness and development of external communications.
- oAble to build effective relationships with colleagues, including at executive level, both internally and externally
- oExcellent organisational and planning skills
Desirable
- oAbility to write press releases and to pitch these to media contacts, both locally and nationally
Communication and interpersonal
Essential
- oExcellent multi-tasker who works well under pressure in busy environments
- oExcellent interpersonal skills with the ability to communicate effectively with people at all levels including senior leaders across north central London
- oTenacious
- oProfessional manner
- oAttention to detail
Other
Essential
- oWillingness to carry our administrative tasks when occasionally required
- oFlexible approach to work, including able to work across different times and locations
- oOpen to learning and continual improvement
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
