Operational Manager

Job description

Job responsibilities

Operational Management

1. Manage the operational systems and processes to ensure a safe and clinically effective service

2. To take a lead on key new developments, new policies and protocols and ensure that services are developed within evidence-based practice. This will include the systematic review of existing processes and the implementation of Quality Improvement initiatives to enable continuous improvement.

3. To ensure regulation in approach to satellite service provision ensuring that capacity within the teams is balanced and satellites operate only where and when needed and that good practice guidelines are followed.

4. To ensure the implementation of new national strategies/policies are disseminated and put into practice.

5. To ensure the service database is appropriate, accurate and up-to-date.

6. To periodically attend clinical meetings, ensuring that best practice is adhered to.

7. To ensure that all contracts and performance targets are met, and that all information requirements and protocols are adhered to.

8. To ensure timely reporting of monitoring data to the Trust, Commissioner, OHID and other stakeholders as required.

9. To ensure that Trust procedures, such as Incident Reporting, Clinical Risk Management, Complaints and Serious Untoward Incidents are adhered to, that staff are familiar with their operation, and that changes in practice follow from recommendations made.

10. Act as a representative of the service at appropriate meetings as required and ensure that the Grove Drug Service is represented in a professional manner at all times.

Service Development

1. Develop an annual service development plan that promotes innovative and drives continuous improvement, developed and reviewed in conjunction with key stakeholders to ensure it is responsive and can be adapted to meet the needs of the those affected by substance misuse.
2. To take a lead in the development of service/user/carer involvement and develop mechanisms for feedback about the quality and access of service provision within the service,

1. To ensure that there is equal emphasis on both recovery planning and reducing harm and that the coordination of clients care plans promotes a holistic and client focused approach.

1. To ensure that the service is inclusive and accessible to marginalised and hard to engage groups.

1. To assist in the continued development of the service to meet the needs of families and friends including children and other dependents of persons experiencing problems of substance misuse and dependency.

1. To develop and implement strong collaborative working arrangements with statutory and voluntary sector services within the borough, including mental health, criminal justice, primary care services etc. This includes establishing formal communication/support structures for statutory and voluntary service providers in the borough of Haringey and across the Trust.

1. To assist the Clinical Service Manager and the Health in Justice Lead in the development of new bids and remain informed of all new funding opportunities.

Resource Management

1. Ensure that resources are being deployed to their maximum efficiency across the service

1. To work in conjunction with the Clinical Services Manager and Finance team to ensure that resources are used efficiently and effectively, supporting the delivery of financial balance whilst ensuring the delivery of safe effective services.

1. To act as a budget signatory and monitor budget expenditure.

4. To monitor the Community Care expenditure and ensure that resources are deployed appropriately, producing quarterly reports for the commissioners and London Borough of Haringey.

Clinical Issues

1. Ensure that care delivered to service users complies with best practice and is delivered by appropriately skilled staff to specified standards within available resources.

1. To ensure that all Grove and the Trust policies and procedures are adhered to.

1. To investigate Trust Serious Incidents as required and ensure a high standard in Risk Management systems and reporting.

1. To ensure that standards of all record keeping are monitored and maintained in accordance with Trust policy and legislation.

1. To ensure effective and appropriate communication within the service and between The Grove and other statutory and non-statutory agencies in the borough.

Educational Responsibilities

1. Interpret the impact of new wider external developments upon the functioning of the team and respond to or escalate this information for a response
2. Make suggestions and contribute to the formulation of new strategies aimed at improving the effectiveness and efficiency of the service.

1. Identify and share good practice.

1. Contribute to the induction and teaching programme for staff and students.

1. Promote sound clinical practice by contributing to the promotion of current developments

1. Contribute, assist and cooperate appropriately with research programmes which may be related to your work.

1. Continually appraise and audit own practice and that of others.

1. Critically update knowledge, skills and practice by attending mandatory in-service training and other educational opportunities.

Professional Responsibilities

1. Maintain own personal and professional status by ensuring that the requirements laid down by NMC or HCP for periodic registration and continuity of personal professional licence are met.

1. Maintain high standards of professional patient care in accordance with the Trusts aims and objectives.

1. Uphold the principle of the NMC or HCP code of professional conduct.

1. To work within the legal, professional and ethical frameworks established by national bodies such as the NMC and frameworks established by the Trust.

1. Attend and coordinate service representation at national conferences

Systems and Equipment

1. To be able to send and receive e-mails, including attachments

1. To be able to use a word processing package competently

1. To be able to use research databases and advanced tools for analysis at both quantitative and qualitative levels

Effort, Mental and Environment

1. Requirement to use a VDU when analysing data and producing reports.

2. Requirement to concentrate for periods of two hours or more when producing presentation materials, checking detailed documents, analysing data and carrying out calculations.

3. To be able to work with frequent interruptions

4. Ability to manage difficult relationships and find a resolution

Person Specification

Evidence working within substance misuse team

Essential

• years of experience

Evidence of service development and leading a team

Essential

• Years of Experience

Essential

Essential

• Evidence of leading substance Misuse team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North London NHS Foundation Trust

Address

The Grove Drug treatment service

09 Bruce Grove

haringay

N17 6RA

Employer's website

https://www.northlondonmentalhealth.nhs.uk/ (Opens in a new tab)