455 North London NHS Foundation Trust

Senior Service Lead

The closing date is 22 May 2025

Job summary

Our Crisis Hub is the operational command centre for mental health crisis care, supporting individuals in crisis through timely, compassionate, and effective care.

We are seeking an experienced, dynamic, and forward-thinking Senior Service Lead to oversee this critical service and help shape the future of crisis care both within the trust and across the wider system.

The Senior Service Lead will be responsible for supporting the delivery of Crisis, First for Mental Health, Section 136 service lines with direct line management responsibility for the service. They will ensure strategic direction is focused on strong clinical, operational, and financial outcomes in an integrated way.

They will play a crucial role in offering strategic clinical input to this important programme while continuing to support a busy operational and quality agenda.

The role involves employing Quality Improvement techniques, clinical audit, and research to drive and sustain the quality of care and treatment the Trust delivers to the local residents.

The post holder will be a highly motivated leader with a passion for mental health and can thrive in a fast-paced environment.

The post holder will bring a strong background in operational leadership, service improvement, and stakeholder engagement.

The post holder will provide strategic and operational leadership to ensure that our urgent care services are safe, efficient, and responsive to the needs of our local population.

Main duties of the job

As the Senior Service Lead for the Crisis Hub, you will provide strategic and operational leadership. In this role, you will:

Lead the day-to-day management of the Crisis Hub, ensuring safe, efficient, and effective service delivery.

Provide senior leadership to the Crisis, NHS111 Mental Health and Sec136 Pathway across North Central London, working in partnership with regional commissioners and providers to enhance accessibility, responsiveness, and integration.

Lead on the transformation and standardisation of crisis care services, supporting the delivery of a unified, equitable urgent unplanned care pathway across the 5 boroughs in line with NHS Long Term Plan priorities and local system goals.

Build strong partnerships with acute trusts, emergency services, social care, and voluntary sector providers.

Support the team to ensuring high performance, compassionate care, and positive staff experience.

Manage budgets, workforce planning, and key performance indicators to drive continuous improvement.

Deliver on strategic objectives, transformation initiatives, and digital innovation.

About us

North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.Our Five-Year Strategy:

We will provide consistently high-quality care closer to home.
With our partners in North London and each borough we will ensure equity of outcome for all
We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
We will be more effective as an organisation by pioneering research, quality improvement and technology.

In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.

Date posted

16 May 2025

Pay scheme

Agenda for change

Band

Band 8b

Salary

£67,950 to £78,028 a year Per annum including HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

455-NLFT-0059

Job locations

St Ann’s Hospital

St. Ann’s Road

London

N15 3TH

Job description

Job responsibilities

The Senior Service Lead will play a vital role in leading service transformation, working in partnership with multi-disciplinary teams, system partners, and stakeholders.

Please see attached JD for more information.

Job description

Job responsibilities

The Senior Service Lead will play a vital role in leading service transformation, working in partnership with multi-disciplinary teams, system partners, and stakeholders.

Please see attached JD for more information.

Person Specification

Qualifications/Registrations

Essential

Educated to master's degree level or equivalent
RMN qualification and evidence registration on NMC register or SW equivalent qualification recognised by Social Work England

Skills/Abilities

Essential

Experience and understanding of partnership working, negotiation, advocacy, influencing, facilitation, effective leadership and delegation
Excellent monitoring, evaluation and written communication skills, using data and evidence where appropriate, and tailoring responses to meet needs of wide range of agencies and individuals

Experience/Knowledge

Essential

A minimum of 8 years NHS experience with a minimum of 5 years recent operational experience (including budgetary/financial) at a middle management level
Experience of project management and quality improvement approaches including goverance and financial planning

Person Specification

Qualifications/Registrations

Essential

Educated to master's degree level or equivalent
RMN qualification and evidence registration on NMC register or SW equivalent qualification recognised by Social Work England

Skills/Abilities

Essential

Experience and understanding of partnership working, negotiation, advocacy, influencing, facilitation, effective leadership and delegation
Excellent monitoring, evaluation and written communication skills, using data and evidence where appropriate, and tailoring responses to meet needs of wide range of agencies and individuals

Experience/Knowledge

Essential

A minimum of 8 years NHS experience with a minimum of 5 years recent operational experience (including budgetary/financial) at a middle management level
Experience of project management and quality improvement approaches including goverance and financial planning

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

455 North London NHS Foundation Trust

Address

St Ann’s Hospital

St. Ann’s Road

London

N15 3TH

Employer's website

https://www.northlondonmentalhealth.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

455 North London NHS Foundation Trust

Address

St Ann’s Hospital

St. Ann’s Road

London

N15 3TH

Employer's website

https://www.northlondonmentalhealth.nhs.uk/ (Opens in a new tab)