Job summary
The Mental Health Crisis Assessment Service (MHCAS) is an innovative alternative to A&E for people in mental health crisis. The Service was recognised for Excellence in Mental Health at the UK NHS Parliamentary awards. The service covers the emergency mental health pathway for North Central London, this includes the boroughs of Barnet, Camden, Enfield, Haringey and Islington.
We are looking for support workers with a passion for delivering outstanding patient care. The service provides an initial assessment of mental health needs. From this initial assessment there are a variety of pathways including referral to secondary services, crisis teams, crisis houses admissions, admissions to hospital and referrals to non-statutory services who offer specialists input. The service promotes community health and well-being and social inclusion.
Successful candidates will be expected to work a 7-day rota, as part of a 24/7 service, covering several different sites if needed. This will include night duties and unsocial hours on a long-day shift pattern.
Main duties of the job
The Clinical Support Worker will be responsible for participating and assisting in the delivery of care for service users in MHCAS. This includes supporting carers, families and other professionals of those being cared for by the team during their assessment processes.
They will be expected to work a 7-day rota, as part of a 24/7 service, covering several different sites if needed. This will include night duties and unsocial hours on a long-day shift pattern.
They will carry out a range of clinical support tasks, including direct patient interactions, risk assessment under supervision from senior staff, and delivering care interventions as identified as part of the service user's care plan. This will include delivery when needed of PMVA (prevention and management of violence and aggression). They will work as part of the multidisciplinary team to provide excellent, compassionate and sensitive care to people and their social network.
The focus of the role will be that of supporting people in acute mental health crisis, supporting carers and families in the same context and providing clinical assistance to registered and medicalstaff in order to ensure safe provision of care. The role will also include hands-on duties to ensure the smooth and efficient running of the clinicalenvironment and practical assistance to individual practitioners and doctors during the assessment including face to face review of service users and close observations.
About us
The partnership betweenBarnet, Enfield and Haringey Mental Health NHS Trust (BEH)andCamden and Islington NHS Foundation Trust (C&I)is going from strength to strength since it was originally established in 2021 forming theNorth London Mental Health Partnership.
In order to meet the needs of the new Partnership services you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Enfield and Harringay Trust and Camden and Islington Trust. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.
Job description
Job responsibilities
- MAIN DUTIES AND RESPONSIBILITIESClinical/PracticeTo follow plans of care and undertake a range of allocated duties related to direct or indirect service user support and care.
- To care for the service users physical, psychological, social, spiritual, cultural and recreational needs within a defined programme of health care and to ensure that service users are treated with respect and their dignity is always maintained.
- To encourage service users to accept an optimum level of responsibility for their individual programme of care and with their consent, where appropriate, seek the co-operation of carers, relatives and friends.
- To observe and report any changes in the service users wellbeing as well as undertake any routine observations that may be required for physical health management.
- To maintain timely and accurate service user records under supervision and in line with trust and service line policy and procedure.To converse with service users and their carers and relatives in a positive and respectful manner, ascertaining their needs and assisting them as appropriate.
- To contribute to the assessment of service users health and social care needs by participating in assessment processes including assisting in initial data collection; monitoring of patients progress; as well as being able to report back clearly at any team care reviews.
- To contribute towards the ongoing quality of service and care and identifies any risk issues in relation to the service users health and social care. Promptly informing the team or supervisor if there are any
Job description
Job responsibilities
- MAIN DUTIES AND RESPONSIBILITIESClinical/PracticeTo follow plans of care and undertake a range of allocated duties related to direct or indirect service user support and care.
- To care for the service users physical, psychological, social, spiritual, cultural and recreational needs within a defined programme of health care and to ensure that service users are treated with respect and their dignity is always maintained.
- To encourage service users to accept an optimum level of responsibility for their individual programme of care and with their consent, where appropriate, seek the co-operation of carers, relatives and friends.
- To observe and report any changes in the service users wellbeing as well as undertake any routine observations that may be required for physical health management.
- To maintain timely and accurate service user records under supervision and in line with trust and service line policy and procedure.To converse with service users and their carers and relatives in a positive and respectful manner, ascertaining their needs and assisting them as appropriate.
- To contribute to the assessment of service users health and social care needs by participating in assessment processes including assisting in initial data collection; monitoring of patients progress; as well as being able to report back clearly at any team care reviews.
- To contribute towards the ongoing quality of service and care and identifies any risk issues in relation to the service users health and social care. Promptly informing the team or supervisor if there are any
Person Specification
Education Qualifications
Essential
- Experience in mental health,
- minimum of 5 GCSE A - E including maths and english
Desirable
- Current Level 1 Safeguarding Children and Vulnerable Adults certificates.
Skills and ability
Essential
- Sound verbal and written communication
- Able to work on own initiative
- Able to work as part of a team
- Demonstrate well developed interpersonal skills.
- Ability to maintain boundaries and form positive therapeutic relationships with service users and carers.
Experience
Essential
- Currently working in a care delivery role in either mental health , acute or community setting
- Previous experience of working in a Health or Social Care setting in a paid or voluntary position
- Demonstrable adaptability to change
- To be able to demonstrate awareness of a range of factors that contribute to mental ill health or addiction
- Demonstrate awareness of the Mental Health Act and its implications/ Demonstrate awareness of Health and Social Care or Substance Abuse legislation relevant to role
- Demonstrate an understanding of the role of physical and recreational activity in recovery
- Evidence of practical experience in delivering or participating in a range of recreational and social activities suited to the needs of a range of service users
Desirable
- Demonstrate skills in undertaking a range of physically observation ie BP, Pulse, respiration rate, urinalysis
Person Specification
Education Qualifications
Essential
- Experience in mental health,
- minimum of 5 GCSE A - E including maths and english
Desirable
- Current Level 1 Safeguarding Children and Vulnerable Adults certificates.
Skills and ability
Essential
- Sound verbal and written communication
- Able to work on own initiative
- Able to work as part of a team
- Demonstrate well developed interpersonal skills.
- Ability to maintain boundaries and form positive therapeutic relationships with service users and carers.
Experience
Essential
- Currently working in a care delivery role in either mental health , acute or community setting
- Previous experience of working in a Health or Social Care setting in a paid or voluntary position
- Demonstrable adaptability to change
- To be able to demonstrate awareness of a range of factors that contribute to mental ill health or addiction
- Demonstrate awareness of the Mental Health Act and its implications/ Demonstrate awareness of Health and Social Care or Substance Abuse legislation relevant to role
- Demonstrate an understanding of the role of physical and recreational activity in recovery
- Evidence of practical experience in delivering or participating in a range of recreational and social activities suited to the needs of a range of service users
Desirable
- Demonstrate skills in undertaking a range of physically observation ie BP, Pulse, respiration rate, urinalysis
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
