Job summary
The North London Mental Health Partnership has ambitious plans for the delivery of mental health services for the people of North Central London. The Performance Improvement function provides vital support to the organisation in delivering on those ambitions.
The Performance Improvement Manager is one of a number of similar roles within the Performance Improvement Team. The postholder will work across the Partnership leading and supporting work that will focus on the organisations key strategic performance challenges, helping teams and Divisions ensure they are delivering against the vital areas of quality and performance.
The postholder will work closely with colleagues from across the Partnership including operational, clinical and corporate support functions, offering constructive challenge alongside advice and guidance and enabling people to 'think differently' about the problems and solutions that will help the Partnership achieve its aims.
This role is to cover a period of secondment and will be for an initial 6 months with the possibility that this may be extended.
Main duties of the job
Act as a subject matter expert in relation to improvement thinking and organisational effectiveness
Lead discrete pieces of work and projects across the Partnership focussed on delivering improvements that support organisational priorities
Working with a Quality Improvement methodology and approach, support the proactive identification and realisation of improvement opportunities
Develop and use long term future plans and models, including demand and capacity models, to inform service improvements and planning
Contribute to the development of the QI culture and enable others in their understanding and use of models, tools and techniques
Provide guidance on the best way to use data to support decision making and improvement
Give support to Performance Reviews, Quarterly Divisional Integrated Performance Meetings, deep-dives and business cases etc. through the provision of reports, information, analysis, insight and guidance
Take a proactive and prospective approach to the provision of analysis and insight, leading on the development of performance forecasting, recovery trajectories to meet future targets etc.
Work with leaders across the organisation to use data to inform planning and delivery of services including demand and capacity planning
Support the Analytics function with the collation, validation and sign off of any internal and external submissions
About us
The partnership between Barnet, Enfield and Haringey Mental Health NHS Trust (BEH)andCamden and Islington NHS Foundation Trust (C&I)is going from strength to strength since it was originally established in 2021 forming theNorth London Mental Health Partnership.
In order to meet the needs of the new Partnership services you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Enfield and Harringay Trust and Camden and Islington Trust. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.
Job description
Job responsibilities
Please refer to the attached job description and person specification for further information about this role
Job description
Job responsibilities
Please refer to the attached job description and person specification for further information about this role
Person Specification
Qualifications
Essential
- Educated to masters level or equivalent relevant experience
- Service Improvement certification or equivalent experience
Desirable
- Evidence of Continuing Professional Development
- Recognised Project Management qualification - e.g PRINCE, Agile
Skills / Abilities
Essential
- Able to use a range of tools and methods to help identify, understand and analyse performance issues as well as solutionising, planning, delivering and measuring improvement
- Good relationship management skills, nurturing strong and positive working relationships with colleagues across the organisation and beyond. Able to constructively test and challenge others perspectives
- Able to analyse complex data, information and facts and develop solution options with a strategic and long term mindset
- Able to construct performance predictions and forecasts based on credible assumptions
- Able to work independently where necessary, to tight deadlines and to prioritise effectively against conflicting priorities
- Strong leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams
- Good communications skills with the ability to present effectively, to a wide variety of audiences, including senior leaders, in an engaging and logical manger that makes information clear and obtains buy in
Experience
Essential
- Experience of performance management and improvement within a healthcare setting
- Experience of using service improvement methodologies / thinking to lead and deliver change
- Successful track record of proactive contribution towards improving efficiency of service & changing practices.
- Experience in using advanced problem solving skills and creative thinking to establish innovative solutions
Desirable
- Experience of performance or improvement within a mental healthcare setting
- Knowledge and understanding of mental health and social care policy.
Personal Qualities
Essential
- Outward facing with a focus on service outcomes
- Demonstrate personal resilience, confidence and self-belief when under pressure
Person Specification
Qualifications
Essential
- Educated to masters level or equivalent relevant experience
- Service Improvement certification or equivalent experience
Desirable
- Evidence of Continuing Professional Development
- Recognised Project Management qualification - e.g PRINCE, Agile
Skills / Abilities
Essential
- Able to use a range of tools and methods to help identify, understand and analyse performance issues as well as solutionising, planning, delivering and measuring improvement
- Good relationship management skills, nurturing strong and positive working relationships with colleagues across the organisation and beyond. Able to constructively test and challenge others perspectives
- Able to analyse complex data, information and facts and develop solution options with a strategic and long term mindset
- Able to construct performance predictions and forecasts based on credible assumptions
- Able to work independently where necessary, to tight deadlines and to prioritise effectively against conflicting priorities
- Strong leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams
- Good communications skills with the ability to present effectively, to a wide variety of audiences, including senior leaders, in an engaging and logical manger that makes information clear and obtains buy in
Experience
Essential
- Experience of performance management and improvement within a healthcare setting
- Experience of using service improvement methodologies / thinking to lead and deliver change
- Successful track record of proactive contribution towards improving efficiency of service & changing practices.
- Experience in using advanced problem solving skills and creative thinking to establish innovative solutions
Desirable
- Experience of performance or improvement within a mental healthcare setting
- Knowledge and understanding of mental health and social care policy.
Personal Qualities
Essential
- Outward facing with a focus on service outcomes
- Demonstrate personal resilience, confidence and self-belief when under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
