Job summary
The post holder has responsibility for supporting the effective operational delivery for Talking Therapy services across NCL in the boroughs of Barnet, Camden, Enfield and Islington, to ensure robust financial and performance management in line with key performance indicators.
The post holder will work closely with service and Clinical Directors to ensure that there is a clear strategic direction for the service, in line with ICB plans for further development of talking therapy services. They will be expected to have a close working relationship with the Mental Health Leads for each of the boroughs, System Partners and the NCL Heads of Service to support the development of the service. The post holder will ensure the service is developed, to support the aim of increasing the number of people whose mental health can be supported and appropriately managed within talking therapy services, through improved and effective partnership working with voluntary sector organisations.
The postholder will be the senior manager responsible for the undertaking of the Lead Contractor role on behalf of NLMHP.
Main duties of the job
To play a lead role in the planning and development of the service in conjunction with the Heads of Service, Managing Directors, Clinical Directors and NCL System Partner
To lead change management in the implementation of service development strategies with the leads for talking therapies.
To advance innovative ideas and strategies and provide vision and inspiration to enable staff to deliver treatment more effectively.
To be an active member of relevant strategic development.
To work proactively with system partners and GPs to ensure the range of services provided appropriately delivers their requirements.
To represent the Service and Managing Directors at trust-wide and London wide forums and keep them informed of developments.
To ensure effective performance management and professional and support the Heads of Service.
To provide direction and support to the Heads of Services in the service.
To ensure services are provided within the statutory framework.
To ensure that services are delivered within budget and the new performance targets.
To ensure financial management is robust and is in line with key performance indicators and provide assurance of a realistic Cost Improvement Programme.
To ensure that services meet care quality and performance management standards.
About us
The partnership between Barnet, Enfield and Haringey Mental Health NHS Trust (BEH) and Camden and Islington NHS Foundation Trust (C&I) is going from strength to strength since it was originally established in 2021 forming the North London Mental Health Partnership.
Thepost holderwill need to be comfortable working in an environment of complex matrix management arrangements and will at all times behave and align with our Trusts' values and cultural pillars:
- We are kind
- We are respectful
- We work together
- We keep things simple
- We empower
- We are proudly diverse
Job description
Job responsibilities
To ensure the effective operational running of the clinical network, providing a framework for achieving the service and organisational objectives. This will include the development of protocols, local policies and procedures, liaison networks and managerial structures. Ensure that services have strong operational management in partnership with the Heads of services.
To ensure that trust procurement processes are adhered to and lead the new providers scoping of the market.
To ensure the service objectives and targets are translated at team and individual level in line with the performance management framework.
To manage a budget within the scheme of delegation and to the agreed accounting standards and procedures
To be responsible for implementing changes or modifications to service contracts or service improvement plans ensuring services meet or exceed contractual obligations with commissioners.
To ensure that issues of race and culture are fully considered in service provision and are appropriate to the needs of the diverse community and within the statutory framework and the equal opportunities policy.
To support the Heads of Services to ensure that buildings and sites are maintained to agreed standards and meet Health and Safety requirements.
To implement the Trusts information/data procedures and participate in the collection and reporting of statistical information.
To ensure that services deliver the KPIs for the service, including national KPIs in relation to new targets and ways of working in Talking therapies.
Communication
To ensure effective communication both within the service, locality and with external partners and stakeholders, in particular with NCL, PCNs and neighbourhoods.
To take the lead in ensuring effective communication channels exist to all staff within the service as well as new marketing strategy for the PCNs and wider communities.
To develop and maintain links with external agencies such as secondary care services, local authority, acute hospitals, user groups, voluntary sector organisations with open channels of communication to improve the flow of patients.
To promote the service and positively enhance the Trusts corporate image internally and with external agencies with regards to this provision.
Training
To promote a positive image of the service through development of self and others.
To keep up to date and participate in training programmes identified within personal development plan.
To develop and implement training strategies for the service in line in conjunction with others.
Job description
Job responsibilities
To ensure the effective operational running of the clinical network, providing a framework for achieving the service and organisational objectives. This will include the development of protocols, local policies and procedures, liaison networks and managerial structures. Ensure that services have strong operational management in partnership with the Heads of services.
To ensure that trust procurement processes are adhered to and lead the new providers scoping of the market.
To ensure the service objectives and targets are translated at team and individual level in line with the performance management framework.
To manage a budget within the scheme of delegation and to the agreed accounting standards and procedures
To be responsible for implementing changes or modifications to service contracts or service improvement plans ensuring services meet or exceed contractual obligations with commissioners.
To ensure that issues of race and culture are fully considered in service provision and are appropriate to the needs of the diverse community and within the statutory framework and the equal opportunities policy.
To support the Heads of Services to ensure that buildings and sites are maintained to agreed standards and meet Health and Safety requirements.
To implement the Trusts information/data procedures and participate in the collection and reporting of statistical information.
To ensure that services deliver the KPIs for the service, including national KPIs in relation to new targets and ways of working in Talking therapies.
Communication
To ensure effective communication both within the service, locality and with external partners and stakeholders, in particular with NCL, PCNs and neighbourhoods.
To take the lead in ensuring effective communication channels exist to all staff within the service as well as new marketing strategy for the PCNs and wider communities.
To develop and maintain links with external agencies such as secondary care services, local authority, acute hospitals, user groups, voluntary sector organisations with open channels of communication to improve the flow of patients.
To promote the service and positively enhance the Trusts corporate image internally and with external agencies with regards to this provision.
Training
To promote a positive image of the service through development of self and others.
To keep up to date and participate in training programmes identified within personal development plan.
To develop and implement training strategies for the service in line in conjunction with others.
Person Specification
Qualifications
Essential
- Educated to master's degree level or equivalent experience / knowledge working at a senior level
Desirable
- PRINCE II or equivalent project management qualification
Skills
Essential
- Extensive knowledge of Talking therapies and commissioning processes, arrangements and currencies used, NHS oversight framework, other national and local performance frameworks and targets, and the importance of submitting accurate and timely information.
- Ability to use performance analysis to draw key messages and actionable insight, and confidently present to Directors and senior leaders across the Partnership in order to support key decisions related to health care improvement.
- Able to communicate credibly with external stakeholders including senior level commissioners and technical experts within the trust.
- Ability to design, lead and deliver improvement projects that have measurable impact and lead to sustainable improvement capability within the workforce.
- Able to develop business cases and proposals for change, write project documents, compile and initiate audits and present findings
- High level of numeracy, problem solving skills and demonstrable ability to analyse and interpret data incl. large datasets.
- Excellent planning and organisational skills. Able to organise self and others to deliver to time and quality.
- Create reports using spreadsheets to summarise and analyse data from various sources, ensuring systems are adapted to reflect changes in data collected.
Experience
Essential
- Substantial experience of working in a talking therapies senior operational roles /quality improvement role that has enabled the acquisition of excellent technical knowledge.
- Extensive experience of monitoring challenging targets and of developing & achieving plans to deliver against those risks.
- Extensive operational Management experience of teams.
- Extensive experience in collating Trust Board Performance and Divisional Performance reports
- Extensive experience in reviewing Trust committee reports, reviewing the narratives and addressing any incompleteness / inaccuracies
- Knowledge of and experience in using Quality Improvement Methodologies and Tools
- Experience in mapping processes and pathways alongside system and data flows
- Experience of data analysis and interpretation in an NHS setting, including expertise in the application and interpretation of Statistical Process Control methodology
- Experience of staff and team management including PDP, recruitment, budget management etc.
Desirable
- Experience of working in a mental health setting
Person Specification
Qualifications
Essential
- Educated to master's degree level or equivalent experience / knowledge working at a senior level
Desirable
- PRINCE II or equivalent project management qualification
Skills
Essential
- Extensive knowledge of Talking therapies and commissioning processes, arrangements and currencies used, NHS oversight framework, other national and local performance frameworks and targets, and the importance of submitting accurate and timely information.
- Ability to use performance analysis to draw key messages and actionable insight, and confidently present to Directors and senior leaders across the Partnership in order to support key decisions related to health care improvement.
- Able to communicate credibly with external stakeholders including senior level commissioners and technical experts within the trust.
- Ability to design, lead and deliver improvement projects that have measurable impact and lead to sustainable improvement capability within the workforce.
- Able to develop business cases and proposals for change, write project documents, compile and initiate audits and present findings
- High level of numeracy, problem solving skills and demonstrable ability to analyse and interpret data incl. large datasets.
- Excellent planning and organisational skills. Able to organise self and others to deliver to time and quality.
- Create reports using spreadsheets to summarise and analyse data from various sources, ensuring systems are adapted to reflect changes in data collected.
Experience
Essential
- Substantial experience of working in a talking therapies senior operational roles /quality improvement role that has enabled the acquisition of excellent technical knowledge.
- Extensive experience of monitoring challenging targets and of developing & achieving plans to deliver against those risks.
- Extensive operational Management experience of teams.
- Extensive experience in collating Trust Board Performance and Divisional Performance reports
- Extensive experience in reviewing Trust committee reports, reviewing the narratives and addressing any incompleteness / inaccuracies
- Knowledge of and experience in using Quality Improvement Methodologies and Tools
- Experience in mapping processes and pathways alongside system and data flows
- Experience of data analysis and interpretation in an NHS setting, including expertise in the application and interpretation of Statistical Process Control methodology
- Experience of staff and team management including PDP, recruitment, budget management etc.
Desirable
- Experience of working in a mental health setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
