Switchboard Operator

Job summary

An exciting opportunity has arisen to appoint a full time Telephonist/administrator to support our Community Mental Health Service.

We are looking for experienced candidates with an excellent level of Switchboard, interpersonal and organisational skills. You will also need to be computer literate with experience of MS Word, Excel, and Outlook, you will be given full training in using Mitel ( Telephonist System). The role will be supporting busy reception areas and providing administrative support to senior administrators. You will have a chance to develop your administrative skills through a programme of structured appraisals, support, and development.

This is a permanent fulltime contract role and as a telephonist/administrator you will be the first point of contact for patient calling and coming into the department. Experience of working within the NHS or in a healthcare setting in a switchboard role is desirable but not essential. Excellent IT and communication skills are required along with the ability to be flexible to the changing demands of the service and the ability to work as part of a team is essential.

The Trust reserves the right to close this vacancy prior to the closing date should we receive 30 applications before the advertising closing date.

Main duties of the job

Reception duties, welcoming visitors and managing patient flow from reception area to clinical appointment.

Printing and sending letters

Answering the phone and responding to voicemails

Main duties of the job

The role involves working a shift pattern of nights, days, weekends and Bank Holidays answering inbound internal and external calls in a responsible and courteous manner, monitoring progress and rerouting appropriately. The successful candidates will activate and operate the bleep system in a prompt and efficient manner, respond to all emergencies including major incidents, activating emergency procedures in accordance with Trust Policies & Procedures and following the departmental recording and reporting process. The post holders must have good communication and customer care skills, both written and verbal, demonstrating empathy and compassion. The ability to communicate with staff at all levels using clear and concise language, good keyboard and IT skills and the ability to work unsupervised and multitask with good organisational skills are essential

Reporting IT issues to ICT support team on behalf of sub team

About us

The partnership between Barnet, Enfield and Haringey Mental Health NHS Trust (BEH) and Camden and Islington NHS Foundation Trust (C&I) is going from strength to strength since it was originally established in 2021 forming the North London Mental Health Partnership.

Why choose to join the Partnership?

• We believe that by working together, our two Trusts can achieve more for the residents of North Central London and our patients than we can by working apart.
• Deliver the best care using the most up-to-date practise in supporting those with mental health illnesses.
• Transforming and creating a positive environment for our service users, staff and visitors.
• Creating and working together to become a great place to work for all our staff.
• We offer flexible working, a wide range of health and wellbeing initiatives, NHS Pension and so much more.
• Generous Annual Leave Allowance
• NHS Discounts in a large variety of retail stores and services.
• We have excellent internal staff network support groups.

Employer details

Employer name

Camden and Islington NHS Foundation Trust

Address

St Pancras Hospital

4 St Pancras Way

London

NW1 0PE

Employer's website

https://www.candi.nhs.uk/careers (Opens in a new tab)

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Employer details

Employer name

Camden and Islington NHS Foundation Trust

Address

St Pancras Hospital

4 St Pancras Way

London

NW1 0PE

Employer's website

https://www.candi.nhs.uk/careers (Opens in a new tab)

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